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Rare Carat Reviews 

3,912
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 911 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning appearance of the products, including diamonds, rings, and earrings, often noting they exceed expectations. Many people highlight the outstanding customer service, describing it as helpful, attentive, and going above and beyond to ensure satisfaction. The user experience is frequently described as easy, simple, and informative, making the selection process straightforward for consumers. Reviewers also appreciate the efficient delivery service, noting that items arrive quickly, safely, and are well-packaged. This comprehensive positive feedback underscores a highly satisfying overall journey for most customers.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Quality

Clients share positive opinions on quality, with many reviewers describing their rings, diamonds, and... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers describing it as top-tier,... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and clear guidance... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great!!!! Lovely and wonderful! Awesome communication about shipment and status of my ring! Easy to use website! Unbeatable prices! And the ring!!! Absolutely drop dead stunning! I was looking i... See more

Company replied

Rated 5 out of 5 stars

We just celebrated our 35th wedding anniversary in May. My mother-in-law has a very unique wedding ring I’ve always admired. A few years ago, I found a similar setting, that had a small diamond. I... See more

Company replied

Rated 5 out of 5 stars

The return policy is amazing since you’re purchasing high end fine jewelry without seeing it in person and trying it on first for style, comfort and fit. The people at Rare Carat are kind, helpful... See more

Company replied

Rated 5 out of 5 stars

Beautiful ring. great experience and awesome customer service since i needed to resize they were quick and fix the problem right away. 2 karat ring is amazing and my fiancee loves it.. quality of the... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Store
  6. Wholesale Jeweler

About Rare Carat

Written by the company

What is Rare Carat?

Rare Carat is one of the leading diamond jewelry retailers in the United States, and best rated jeweler on Trustpilot since 2024. In 2021, Rare Carat pivoted away from its initial "search engine" business model and started accepting payments. This allowed the company to become merchant of record on all transactions and take end-to-end responsibility for customer service and satisfaction. Behind the scenes, like in traditional retail, Rare Carat aggregates many vetted wholesalers with whom the customers never interact. All products sold on Rare Carat come in a Rare Carat branded box, the company no longer selling products from third party brands. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing. Learn More about the company here: About Rare Carat

Over a million of happy customers used Rare Carat so far.

Find the best diamond online

Get a diamond price check

Take the diamond quiz

See our guide on the 4 Cs

TrustPilot, Google and BBB users have submitted more than 5,000 positive Rare Carat reviews.

Rare Carat offers more than 1,500,000 natural and lab-grown diamonds, using sophisticated AI to rate diamond deals and help you find the best value.

Powerful Reports on Diamonds Don’t get ripped off, no matter where you shop. Use the free Rare Carat Report, a Price and Quality check for any diamond you are considering buying anywhere.

Free Human Gemologist Help
Additionally, Rare Carat Gemologists are available 24/7 to answer diamond questions about any diamond sold anywhere, no strings attached. Give it a shot and you’ll see why Rare Carat reviews are excellent.


Questions? Get in touch at help@rarecarat.com or visit us at RareCarat.com to discover the smarter way to buy diamonds.


We don’t care where you buy diamonds - just that you buy smart.

Learn More About Rare Carat

What is Rare Carat?

What is Rare Carat?

Written by the company

"The Secret to Buying the Perfect Diamond" - The New York Times
Rare Carat is one of the leading diamond jewelry retailers in the United States. It operates on a “managed marketplace” model, combining the selection advantages of marketplaces with the quality assurance of traditional retailers. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments (becoming merchant of record) and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing.

Should I buy my engagement ring on Rare Carat?

Yes! All of our products are covered by our 100% Money-Back Guarantee

We accept returns within 30 days of shipment for a full refund, no fine print. Just contact one of our gemologists in chat or email help@rarecarat.com to initiate the return and get your pre-paid shipping label. We also offer one free ring resizing for up to a year after shipping (the resizing of eternity bands, however, is limited to 30 days). More extended coverage is available through our care plan.

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(3,912)

904 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very very Good

June 10, 2026
Rare Carat logo

Reply from Rare Carat

Hi Joseph!

This is wonderful to hear. We truly appreciate your feedback and are happy that your experience with Rare Carat was such a positive one.

Thank you for trusting Rare Carat with your purchase!

Best regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Top quality natural diamond at unbelievably good price...no competition for this sort of pricing

I got a superior quality .9 carat natural diamond for the love of my life.. the only thing I've ever seen that sparkles more than the diamond I received from Rare Carat is her...I knew nothing about diamonds abd the many variables involved in grading them at the beginning of my selection and purchase...the many toolls, tips, and footnotes provided by Rare Carat all along the way were extremely helpful in helping me to make an informed decision about my purchase...I know a lot more than I ever thought I would know regarding diamonds and their grading/valuation...I am 100% certain that I received the absolute best quality diamond for what I was budgeted to spend...trust me when I tell you that I shopped around and did a lot of comparisons before I pulled the trigger on my Rare Carat putchase...I'd guesstimate that I saved at least 10% to 30% over the closest competitors and none of the other competitors were offering a natural stone that was even in the same ballpark as far as quality goes compared to what I got for my money at Rare Carat....I could have easily paid twice as much for a diamond of much lesser quality at many places ilooked...I got a .9 carat oval natural diamond, grade D, VS1, rare carat ideal cut, set in an 18k white gold basic no frills engagement ring for less than $2400...you'd be hard pressed to just buy a stone only like that for $3000 anywhere else...and I'll say ut again in case you missed it, this diamond sparkles so much it should have come with a pair of sunglasses so you dont blind yourself when you look at it in direct sunlight. .ive never seen stone put out the bling like the one I got from Rare Carat...my lady is in love with her ring...she tried to talk me down on my final choice but when I realized what I was going to get for my money from Rare Carat versus what I would've gotten if id gone anywhere else, I couldn't hit the buy now button fast enough.. honestly, I felt like I was stealing the ring in the end...thanks a million times Rare Carat for what you're doing in the diamond ring market... what matters most is what you get for your money and you guys have really left your competition far far behind...I think I probably ask more people if they've seen her new ring than she does because I love showing it to people and then telling them what a smoking hot deal i got it for...everyone is blown away when I tell them...keep doing what you're doing...it is working well...thanks again...DB

April 10, 2026
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Reply from Rare Carat

Hi there DB!

What a wonderful review to read!

We are honored that Rare Carat could help you find the perfect diamond for such a special person. It is especially rewarding to hear that our educational tools and guidance helped you shop with confidence and find exceptional quality and value. Most importantly, we are happy that she loves her ring.

Thank you for trusting Rare Carat and for sharing your experience so enthusiastically!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

They did an amazing job

They did an amazing job. The customer service was exceptional and easy to communicate with.

June 10, 2026
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Reply from Rare Carat

Hi there Matthew!

We are so glad to hear you had such a positive experience. Providing exceptional service and clear communication is something the team takes great pride in, so your kind words mean a lot.

Thank you for trusting Rare Carat with your purchase!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

The ring looked amazing

The ring looked amazing. She was very surprised and extremely happy.

June 10, 2026
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Reply from Rare Carat

Hi David,

What wonderful news!

We are so glad the ring turned out beautifully and helped create such a special surprise. Knowing she was extremely happy means so much to the team.

Thank you for allowing Rare Carat to be part of this memorable moment!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Perfect

Perfect. Quick and fast

June 10, 2026
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Reply from Rare Carat

Hi Thomas!

We are so glad to hear everything was perfect and that the process felt quick and efficient. Creating a smooth experience is always the team’s goal.

Thank you for trusting Rare Carat with your purchase!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Everything came out great

Everything came out great, my fiancé loves it !

June 10, 2026
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Reply from Rare Carat

Hi there Tristen!

This is exactly the kind of feedback we love to receive! We are delighted that the final result exceeded expectations and that your fiancée is enjoying it so much.

Thank you for placing your trust in Rare Carat!

Sincerely,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Great Company

Great product, great service and great price! Very happy

June 10, 2026
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Reply from Rare Carat

Hi John!

This is wonderful feedback to receive. We are delighted that the product, service, and value all came together to create such a positive experience for you.

Thank you for choosing Rare Carat and sharing your experience!

Best regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Customer service when there was an…

Customer service when there was an issue they reached out to inform me right away. Provided a good solution that was much appreciated. Delivery was secure and quick.

May 1, 2026
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Reply from Rare Carat

Hi there!

We are so glad to hear this!

Clear communication and responsive support are incredibly important to us, and it means a lot to know the team was able to help in a way that was appreciated. We are also happy everything arrived safely and quickly.

Thank you for placing your trust in Rare Carat!

Sincerely,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

My fiance loved the ring

My fiance loved the ring

June 9, 2026
Rare Carat logo

Reply from Rare Carat

Hi Braulio,

This means so much to the team! We are delighted to hear your fiancée loves the ring and that it made such a wonderful impression.

Thank you for placing your trust in Rare Carat!

Sincerely,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

The ring came out beautifully

The ring came out beautifully; 18k gold is definitely the way to go. I was surprised by how big the stone looked; I got a 2.0ct oval. The fact that you can use Klarna to finance the rest was a big plus for me.

June 9, 2026
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Reply from Rare Carat

Hi there!

We are so glad to hear the ring turned out beautifully!

An oval diamond can have an incredible presence, and it is wonderful to know the size and overall look exceeded your expectations. We are also happy that the financing option helped make the purchase more comfortable and convenient.

Thank you for trusting Rare Carat with your purchase!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Ring size was perfect

Ring size was perfect. Diamond is absolutely beautiful. Very happy fiance

June 9, 2026
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Reply from Rare Carat

Hi Trenton!

This is exactly the kind of feedback we love to receive! A beautiful diamond and a perfect fit are important, but hearing that your fiancée is so happy is the best part of all.

Thank you for placing your trust in Rare Carat!

Sincerely,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

I got to pick exactly what i wanted and…

I got to pick exactly what i wanted and how i wanted it among a great selection.

June 9, 2026
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Reply from Rare Carat

Hi Ronald!

It is great to know you were able to select exactly what you wanted from so many options. We are glad the experience felt flexible, personal, and supported by a strong selection.

Thank you for trusting Rare Carat with your order!

Best regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Everyone was so incredibly helpful…

Everyone was so incredibly helpful answered all of my questions. The customer service was incredible. Delivery was fast. The quality of this diamond is absolutely amazing. It is gorgeous absolutely jaw dropping beautiful natural diamond

June 9, 2026
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Reply from Rare Carat

Hi Denise,

We really appreciate your kind words!

Providing knowledgeable, attentive support is something the team takes great pride in, and we are delighted to hear the experience felt so positive. It is especially rewarding to know your natural diamond arrived beautifully and exceeded your expectations.

Thank you for choosing Rare Carat and sharing your experience!

Best regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Fast

Fast, easy customizations, and transparent pricing.

June 9, 2026
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Reply from Rare Carat

Hi Scott,

This is wonderful feedback to receive! We are happy that the customization process was smooth and that our transparent pricing helped make your decision with confidence.

Thank you for choosing Rare Carat!

Best regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Like custom made for my fiancé

This was one of the first rings I saw among 1000 options from multiple websites. But I always knew this was the one! My fiancé and everyone else LOVED this ring!

The Navigation and User experience is very good! I work on the Software dev industry and do UX design myself and I can attests that this company has smart developers.

They also are very good communicators and the customer service is top of the line.

In terms of Delivery, my only complain i with FEDEX. The Delivery guy did not knocked on my Door or rang the bell, I have him on Camera. I was in my house waiting for him and had to wait another 4 days.

Rare Carat offered changing the delivery method, but I decided to put a note on my door letting the guy know I was there

June 8, 2026
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Reply from Rare Carat

Hi Hector!

What a wonderful review to read!

We are so glad that the ring you kept coming back to turned out to be the perfect choice and that your fiancée loved it. It is especially meaningful to hear your feedback on the site experience and customer service, particularly from someone with a UX background.

We also appreciate your understanding regarding the delivery situation and are glad the team was able to support you with options along the way.

Thank you for trusting Rare Carat with such an important milestone!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Customer For LIFE - Wow!!

My experience with Rare Carat stands apart from any online purchase or customer service experience I've ever had.
As my wife's 60th birthday approached, I wanted to find a gift that truly reflected my love and appreciation for her—something special that she could wear often and cherish for years to come. After considering several ideas and consulting my daughters, I initially looked at diamond tennis necklaces before ultimately deciding on a diamond tennis bracelet.
During my search, I came across Rare Carat and was immediately impressed by the company and its story. What I didn't know at the time was that my son-in-law had purchased my daughter's engagement ring through Rare Carat, and my future son-in-law had done the same. Both had wonderful experiences, which only reinforced that I was in the right place.
Shortly after I began browsing, I received an email from Ajay, the founder and CEO. I'll admit, I was skeptical at first and assumed it was an automated message. It wasn't. Over the course of several email exchanges, Ajay personally answered my questions, provided thoughtful recommendations, and never once tried to upsell me. In fact, his advice was honest, practical, and focused entirely on helping me make the right choice. I was genuinely impressed that the CEO of the company was so personally involved and accessible.
With Ajay's guidance, I selected a 6-carat tennis bracelet in a 6.5-inch length. The ordering process was seamless, communication from the Rare Carat team was outstanding, and the bracelet was shipped almost immediately. The presentation was beautiful—a stunning outer box with an elegant jewelry box inside that made the gift feel even more special.
When my wife opened the bracelet on her birthday, her reaction told me everything. She absolutely loved it, and the happy tears confirmed that I had finally gotten a milestone birthday gift right after more than 30 years together.
There was only one problem: the bracelet was slightly too small.
I contacted Rare Carat's support team through chat, and the response was incredibly fast. The exchange process was explained clearly and professionally, and I had the bracelet on its way back the very same day. We decided to move up to a 7-inch, 7-carat bracelet, and I was happy to pay the difference.
After Rare Carat received the return, I learned that the replacement would take longer than expected because of inventory availability. While I was disappointed, what happened next is what truly separates a good company from a great one.
I reached out to Ajay to express my concerns, and within minutes I received a call from a manager at Rare Carat. She listened carefully, understood my frustration, and immediately offered a solution that exceeded all expectations: they upgraded the bracelet to platinum at no additional cost and expedited the shipment.
The bracelet arrived exactly when promised, and my wife couldn't be happier. Seeing her wear it every day makes me smile, and the entire experience has left a lasting impression on me.
Rare Carat delivered a beautiful piece of jewelry, but more importantly, they delivered something increasingly rare today—exceptional customer service, genuine care for their customers, and a commitment to making things right.
Thank you, Ajay, and the entire Rare Carat team. You have earned a customer for life.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great team!

Curators were helpful throughout the process. Great team!

June 7, 2026
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Reply from Rare Carat

Hi Ifeoluwatobi,

Your kind words mean a great deal to the team. We are glad you felt supported throughout the process and that the experience left such a positive impression.

Thank you for choosing Rare Carat and sharing your experience!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Best customer service!

Best customer service!! Amazing quality and fast shipping. Couldn't ask for more! I'm so inlove with my rings.

June 7, 2026
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Reply from Rare Carat

Hi there!

Your review means a lot to us!

We are glad the experience felt seamless, from helpful service to fast delivery, and that the rings made such a wonderful impression. Knowing you love them is the best compliment we could receive.

Thank you for choosing Rare Carat and sharing your experience!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Great communication at a great price

Great communication at a great price! Got the ring in the mail and it looks great. My only complaint would be the scribe lettering was small and hard to read but not a big deal for me overall.

June 7, 2026
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Reply from Rare Carat

Hi Chase,

We really appreciate you sharing this!

We are glad the communication, value, and final ring all met your expectations and that the piece looked great when it arrived. We also appreciate your feedback regarding the inscription and are happy to hear it did not take away from your overall experience.

Thank you for trusting Rare Carat with your purchase!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

Rated 5 out of 5 stars

Excellent service

Great experience

June 7, 2026
Rare Carat logo

Reply from Rare Carat

Hi Jake!

We are so glad to hear you had a great experience. Providing a smooth, enjoyable process is always the team’s goal, and your feedback means a lot.

Thank you for choosing Rare Carat!

Kind regards,
Matthew H.
Diamond Expert, Rare Carat

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