Great!!!! Lovely and wonderful! Awesome communication about shipment and status of my ring! Easy to use website! Unbeatable prices! And the ring!!! Absolutely drop dead stunning! I was looking i... See more
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We just celebrated our 35th wedding anniversary in May. My mother-in-law has a very unique wedding ring I’ve always admired. A few years ago, I found a similar setting, that had a small diamond. I... See more
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The return policy is amazing since you’re purchasing high end fine jewelry without seeing it in person and trying it on first for style, comfort and fit. The people at Rare Carat are kind, helpful... See more
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Beautiful ring. great experience and awesome customer service since i needed to resize they were quick and fix the problem right away. 2 karat ring is amazing and my fiancee loves it.. quality of the... See more
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Company details
About Rare Carat
Written by the company
What is Rare Carat?
Rare Carat is one of the leading diamond jewelry retailers in the United States, and best rated jeweler on Trustpilot since 2024. In 2021, Rare Carat pivoted away from its initial "search engine" business model and started accepting payments. This allowed the company to become merchant of record on all transactions and take end-to-end responsibility for customer service and satisfaction. Behind the scenes, like in traditional retail, Rare Carat aggregates many vetted wholesalers with whom the customers never interact. All products sold on Rare Carat come in a Rare Carat branded box, the company no longer selling products from third party brands. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing. Learn More about the company here: About Rare Carat
Over a million of happy customers used Rare Carat so far.
TrustPilot, Google and BBB users have submitted more than 5,000 positive Rare Carat reviews.
Rare Carat offers more than 1,500,000 natural and lab-grown diamonds, using sophisticated AI to rate diamond deals and help you find the best value.
Powerful Reports on Diamonds Don’t get ripped off, no matter where you shop. Use the free Rare Carat Report, a Price and Quality check for any diamond you are considering buying anywhere.
Free Human Gemologist Help
Additionally, Rare Carat Gemologists are available 24/7 to answer diamond questions about any diamond sold anywhere, no strings attached. Give it a shot and you’ll see why Rare Carat reviews are excellent.
Questions? Get in touch at help@rarecarat.com or visit us at RareCarat.com to discover the smarter way to buy diamonds.
We don’t care where you buy diamonds - just that you buy smart.
What is Rare Carat?
Written by the company
- "The Secret to Buying the Perfect Diamond" - The New York Times
- Rare Carat is one of the leading diamond jewelry retailers in the United States. It operates on a “managed marketplace” model, combining the selection advantages of marketplaces with the quality assurance of traditional retailers. Founded in 2016, the company initially started as a diamond search engine (“Kayak for Diamonds”). In 2021, Rare Carat pivoted away from the search engine model, started accepting payments (becoming merchant of record) and taking end-to-end responsibility for customer service and satisfaction. Behind the scenes, Rare Carat aggregates many vetted wholesalers, with whom customers never interact. The company has gained a reputation for exceptional customer protection, customer service, quality and pricing.
Should I buy my engagement ring on Rare Carat?
Yes! All of our products are covered by our 100% Money-Back Guarantee
We accept returns within 30 days of shipment for a full refund, no fine print. Just contact one of our gemologists in chat or email help@rarecarat.com to initiate the return and get your pre-paid shipping label. We also offer one free ring resizing for up to a year after shipping (the resizing of eternity bands, however, is limited to 30 days). More extended coverage is available through our care plan.
Contact info
20W 47th Street Suite 601A, 10036, New York, United States
- help@rarecarat.com
- www.rarecarat.com
5.0
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The ring is amazing and my fiance…
The ring is amazing and my fiance absolutely loves it!! Planning on getting a matching wedding band from them as well because we're just so happy with it. Their team is also really punctual and has no problem working with you! I made a mistake, and made a typo in the engraving, and when I reached out to them they handled it so quickly!! I have never experienced that level of customer service 100/10 experience!
April 30, 2026
Reply from Rare Carat
Hi there Elijah,
This means so much to the team!
We are so happy your fiancée loves the ring and that the experience felt easy, responsive, and handled with care. We know small details like engraving matter, so it is great to hear the team was able to assist quickly and keep everything on track.
Thank you for placing your trust in Rare Carat for this special moment!
Sincerely,
Matthew H.
Diamond Expert, Rare Carat
Everything was so easy and very well…
Everything was so easy and very well explained. I didn’t know anything about rings or diamonds. There is a lot of available information on the site to guide me through. Also, customer service was excellent!
May 30, 2026
Reply from Rare Carat
Hi JD!
We are so glad the process felt easy, clearly explained, and helpful as you learned more about rings and diamonds. Education-first support is a big part of the Rare Carat experience, and it means a lot to know the site and the team helped you feel guided and confident.
Thank you for trusting Rare Carat with your purchase!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
She said yes!
Beautiful ring. Far more impressive in person than the images rendered online. Streamlined ordering process and excellent customer service. She said yes!
May 30, 2026
Reply from Rare Carat
Hi Victor!
We are so glad the ring made an even stronger impression in person and that the ordering process and customer service helped make everything feel smooth. Most importantly, congratulations on the proposal! The team is grateful Rare Carat could be part of such a meaningful moment.
Thank you for trusting Rare Carat with this special purchase!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Gorgeous ring…
The ring is beautiful and exactly what I wanted. I love it. My experience was very good.
May 30, 2026
Reply from Rare Carat
Hi there Sophie,
We really appreciate you sharing this!
It is great to hear that your ring arrived beautifully and matched what you had hoped for. The team is so glad your Rare Carat experience was a positive one.
Thank you for choosing Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
It is the real thing!
Completely impressed with the stone. Everything they said it would be.
May 28, 2026
Reply from Rare Carat
Hi Frances,
This is wonderful to read!
We are so glad the stone made such a strong impression and arrived exactly as described. Confidence and accuracy matter so much in a diamond purchase, and it means a lot to know Rare Carat delivered that experience for you.
Thank you for trusting Rare Carat with your purchase.
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Amazing engagement ring!!
The team was extremely responsive to my requests and the process was very straightforward and quick. The ring was amazing and could not have turned out any better. We would recommend to anybody and will be looking to complete the set with a matching wedding band.
May 9, 2026
Reply from Rare Carat
Hi Dylan,
We really appreciate you sharing this!
An engagement ring is such an important piece, and it is great to hear the team helped make the process feel quick, clear, and well-supported. We are so glad the final ring made such a strong impression, and we would love to help with the matching wedding band when you are ready.
Thank you for choosing Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
I requested an alteration to an...
I requested an alteration to an existing designed ring. My request was completed at no additional charge. Also, I was given a call when my order was ready to ship, it's arrival date was going to be the day after we left on our cruise. A rush was put on my order, and was received b4 we left home at no additional charge.
May 27, 2026
Reply from Rare Carat
Hi Daniel!
This is exactly the kind of care we hope customers feel from Rare Carat. From helping with the ring adjustment to making sure the order arrived before your cruise, the team was happy to support the details that mattered most to you.
Thank you for choosing Rare Carat and sharing your experience!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
great customer support
May 26, 2026
Reply from Rare Carat
Hi Adrian,
We really appreciate you sharing this. The team works hard to make every customer feel supported, informed, and cared for throughout the process.
Thank you for choosing Rare Carat!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Outstanding customer service
Excellent customer service who were very knowledgeable and an all around great experience.
May 27, 2026
Reply from Rare Carat
Hi Justin,
Your feedback means a lot to the team. We are happy to know the customer service and guidance helped make the process feel smooth, informed, and enjoyable.
Thank you for allowing Rare Carat to be part of your purchase!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
Came on time and is a Perfect ring
Came on time and is a Perfect ring! I havnt gave it to her yet, I CANT WAIT!!! Excelent service!
May 26, 2026
Reply from Rare Carat
Hi Fernando!
Thank you so much for your kind words!
We’re thrilled to hear the ring arrived on time and turned out perfect.
We can only imagine how excited you must be to give it to her!
Thank you for choosing Rare Carat, and we’re so happy you had an excellent experience with us.
Best wishes,
Jean R.
Diamond Expert, Rare Carat
Great Purchase
Love my ring it is beautiful and exceeded my expectations. I chose a lab grown diamond after much research and it sparkles, It was easy to order, pricing was great, and delivery was quick. Very happy with my purchase.
May 25, 2026
Reply from Rare Carat
Hi Gary!
Thank you so much for sharing your experience with us!
We’re thrilled to hear your ring exceeded your expectations and that you’re loving the sparkle of your lab grown diamond.
It’s wonderful to know the ordering process, pricing, and delivery all made for a great experience.
Thank you for choosing Rare Carat!
Best wishes,
Jean R.
Diamond Expert, Rare Carat
Easy to select ring and constant…
Easy to select ring and constant communication after purchase.
May 25, 2026
Reply from Rare Carat
Hi Michael!
Thank you so much for your kind words!
We’re thrilled to hear the selection process was easy and that you appreciated the communication throughout your purchase.
Thank you for choosing Rare Carat!
Best wishes,
Jean R.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Matt!
Thank you so much for your kind words!
We’re thrilled to hear you appreciated the ease of using our site and the quality of our products.
Thank you for choosing Rare Carat!
Best wishes,
Jean R.
Diamond Expert, Rare Cara
Great experience great quality great…
Great experience great quality great everything
May 24, 2026
Unprompted review
Reply from Rare Carat
Hi Jeremiah!
We’re thrilled to hear you had a great experience and loved the quality of the diamond ring you chose.
Thank you for trusting us with such a special piece!
Best wishes,
Jean R.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi James!
It's so wonderful to hear that the ring turned out beautifully and that she loves it.
Thank you for choosing Rare Carat!
Best wishes,
Jean R.
Diamond Expert, Rare Carat
I’ve been happy with my experience and…
I’ve been happy with my experience and the products I have bought.
May 22, 2026
Reply from Rare Carat
Hi Rowena!
We’re thrilled to hear you’ve been happy with not only your experience shopping with us, but with the pieces as well that you’ve purchased.
We truly appreciate your support!
Best wishes,
Jean R.
Diamond Expert, Rare Carat
Great provider for all my jewelry needs
May 22, 2026
Unprompted review
The whole process was painless
The whole process was painless. From navigating the website to paying for our selection. The rare carat team made themselves available for any questions or concerns we had. Would definitely recommend rare carat to people I know!
May 22, 2026
Reply from Rare Carat
Hi Kyle!
Thank you so much for your kind words!
We’re thrilled to hear the entire process felt smooth and painless, from browsing the website to finalizing your purchase.
It’s wonderful to know our team was there to help whenever needed.
We truly appreciate your recommendation and thank you for choosing Rare Carat!
Best wishes,
Jean R.
Diamond Expert, Rare Carat
Reply from Rare Carat
Hi Jason!
We love hearing this!
Knowing she is happy with the piece means so much to the team, and we are grateful to have helped with the moment.
Thank you for choosing Rare Carat!
Best regards,
Matthew H.
Diamond Expert, Rare Carat
I am in love!
It was very easy to navigate the site. The offerings and collections are huge. the check out process was easy. Everything was as described and I love my earrings. And because I purchased lab created diamonds, I was able to afford the best - the cut, the color , the carats. My studs are exquisite!
May 21, 2026
Reply from Rare Carat
Hi Irina,
It is wonderful to know the full process felt smooth, from navigating the site to checking out and receiving your earrings.
Thank you for choosing Rare Carat and placing your trust in us!
Kind regards,
Matthew H.
Diamond Expert, Rare Carat
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