Rat Betty Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, often describing them as beautiful and well-made. Many people appreciate the excellent customer service, highlighting fast delivery, helpfulness, and attentiveness, even when issues arise. The packaging is also frequently mentioned as amazing and beautifully presented, adding to the overall positive experience. However, some customers also noted that while customer service was fast, it wasn't always exceptional, particularly when dealing with incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the unique designs and high quality... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, super helpful custom service even when thing doesn’t turn out as expected. And big + for using recycled silver etcetera and also donates some money on each sold item to charity.. Fo... See more

Company replied

Rated 5 out of 5 stars

I had 3 Rat Betty rings in my online basket for years. Every time I saw the ads pop up I'd get mesmerised by the site and so so tempted to buy these 3 I kept coming back to, but just couldn't justify... See more

Company replied

Rated 5 out of 5 stars

We are so so sorry because this is so overdue.. my daughter ordered a ring for my birthday and it was the wrong size (our fault!!),we thought it would be a problem because it was an initial signe... See more

Company replied

Rated 5 out of 5 stars

My Daughters have been purchasing items for a while and seeing as it was birthdays recently your fantastic range of great jewellery gave me a lots of choices for presents from me and family and friend... See more

Company replied


Company details

  1. Jeweler

Written by the company

Rat Betty is an independent jewellery brand. The pieces are designed & handmade in Brighton, UK. Our commitment is to make original jewellery and promote best practices in material sourcing and social responsibility.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING packaging and fantastic quality…

AMAZING packaging and fantastic quality jewellery. I bought a spoon necklace as a present for myself and every aspect of the intricate packaging and the very good quality of the pendant make me very happy.

September 2, 2025
Rat Betty logo

Reply from Rat Betty

Thanks so much for the kind review ❤️ glad you're happy with your spoon! 🥄

Rated 5 out of 5 stars

Brilliant service, lovely ring

Ordered the wrong size and Rat Betty were so wonderful with the exchange! They sent a ring sizer, were so helpful over email and the new ring arrived super quickly. Special thanks to Sabrina and Dan!

November 29, 2025
Unprompted review
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Reply from Rat Betty

Thanks so much for the kind review Maya! ❤️

Rated 5 out of 5 stars

Such a positive experience

My daughters are massive fans of their jewellery and I am often buying for birthdays and Xmas. The designs are so unique and beautiful. Everything we have bought has been made very well and are well loved pieces. I placed an order that needed to arrive fast and so contacted them for help. They went above and beyond to help make sure that the order arrived in time for a birthday. Highly recommended Rat Betty. Can’t fault their workmanship, designs and customer service

August 5, 2025
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Reply from Rat Betty

Thanks so much for the kind review Sam!

Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and attentiveness. Beautiful product only surpassed by the helpful service. Highly recommend product and company. Thank you

October 27, 2025
Unprompted review
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Reply from Rat Betty

Thanks so much for the kind review!

Rated 5 out of 5 stars

My daughters and I have been purchasing…

My daughters and I have been purchasing Rat Betty jewellery for a few years and the designs are so different and great value we have continued to support these super crafts people. Wonder if any new christmass designs are coming out?

July 10, 2025
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Reply from Rat Betty

Thanks for the support from yourself and your daughters Kenny! Definitely got some new designs coming soon!

Rated 5 out of 5 stars

Fantastic company and beautiful…

Fantastic company and beautiful products. I have ordered many items for my adult children from this company. They always arrive beautifully presented. The staff are a pleasure to speak to and are always so helpful.

September 20, 2025
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thank you for your orders and thanks for the kind review ❤️

Rated 5 out of 5 stars

Go out of their way to help

Everyone that I was dealing with were very nice , a helpful, and friendly. 100% will be again and recommend.

June 17, 2025
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Reply from Rat Betty

Thanks for the lovely review 🫶

Rated 5 out of 5 stars

Happy with new necklace!

Delivery came as expected and I love the necklace and wear it every day

May 28, 2025
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Reply from Rat Betty

Thanks for your order and kind review 💕

Rated 5 out of 5 stars

Lush

Perfect 👌 my partner hasnt taken it off since I gave it to her. Great workmanship

May 21, 2025
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Reply from Rat Betty

Thanks so much Michael ❤️

Rated 5 out of 5 stars

Love the jewellery

Love the jewellery, so unique and fun!

May 21, 2025
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Reply from Rat Betty

Thank you for the kind review Nic!! 🫶

Rated 5 out of 5 stars

Dainty, Quick, Cute

Shipping was incredibly fast. Item is as described and perfect for everyday wear. 💗

April 30, 2025
Rat Betty logo

Reply from Rat Betty

Thanks so much for the review Krystel, glad you're happy with your piece 💗

Rated 5 out of 5 stars

needs more than 5 stars

We are so so sorry because this is so overdue..
my daughter ordered a ring for my birthday and it was the wrong size (our fault!!),we thought it would be a problem because it was an initial signet ring,but it absolutely wasn't.
we sent it back,dan from customer service took care of everything and we got the right size only a few days later.
this ring is my second one from rat betty,both are absolutely gorgeous,but the kind,friendly and patient contact really is the cherry on top!
i've never experienced something similar,not even close,so THANK YOU,both for the jewellery and the customer service!!

April 10, 2025
Unprompted review
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Reply from Rat Betty

Ah wow thank you so much Wiebke ❤️ we appreciate the support and thanks for taking the time to leave such a kind review too 🙏

Rated 5 out of 5 stars

Love it

Love the cool things that comes out of the brand. Hope it come more to be excited about 😍😍😍😍

April 7, 2025
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Reply from Rat Betty

Thank you for the order and kind words Oliver 🙏

Rated 5 out of 5 stars

Best Customer Service and Quality Jewellery

I had ordered the wrong ring size for my partner and Phoebe and the team at Rat Betty were beyond helpful in getting it exchanged for the correct size, plus giving me so much help in how I could resolve the problem at a local jeweller if I needed! I'm so appreciative of their assistance. Bonus the jewellery is stunning and so well made!! Absolutely adore Rat Betty! <3

January 23, 2025
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thank you so much Alanah ❤️

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