Rat Betty Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, often describing them as beautiful and well-made. Many people appreciate the excellent customer service, highlighting fast delivery, helpfulness, and attentiveness, even when issues arise. The packaging is also frequently mentioned as amazing and beautifully presented, adding to the overall positive experience. However, some customers also noted that while customer service was fast, it wasn't always exceptional, particularly when dealing with incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the unique designs and high quality... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, super helpful custom service even when thing doesn’t turn out as expected. And big + for using recycled silver etcetera and also donates some money on each sold item to charity.. Fo... See more

Company replied

Rated 5 out of 5 stars

I had 3 Rat Betty rings in my online basket for years. Every time I saw the ads pop up I'd get mesmerised by the site and so so tempted to buy these 3 I kept coming back to, but just couldn't justify... See more

Company replied

Rated 5 out of 5 stars

We are so so sorry because this is so overdue.. my daughter ordered a ring for my birthday and it was the wrong size (our fault!!),we thought it would be a problem because it was an initial signe... See more

Company replied

Rated 5 out of 5 stars

My Daughters have been purchasing items for a while and seeing as it was birthdays recently your fantastic range of great jewellery gave me a lots of choices for presents from me and family and friend... See more

Company replied


Company details

  1. Jeweler

Written by the company

Rat Betty is an independent jewellery brand. The pieces are designed & handmade in Brighton, UK. Our commitment is to make original jewellery and promote best practices in material sourcing and social responsibility.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome

Awesome! I have several pieces by now, and I cherish them all. Their customer service is AWESOME which is so rare these days. The quality of the jewelry is A+, I’ve had a couple pieces for a few years and I just received my tiny skull necklace and I love it. I always check for updates and will always buy from Rat Betty :) Thanks you guys! <3

June 22, 2025
Unprompted review
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Reply from Rat Betty

Thanks so much for the kind words Alexa and thank you for the support!!! 🫶

Rated 5 out of 5 stars

art!

art. art on my fingie and it’s a schnoz. fxcking perfect.

March 18, 2025
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Reply from Rat Betty

best review to date. thank you William 🙏

Rated 5 out of 5 stars

Excellent Company

The necklace I ordered online arrived on time and was beautifully packaged in all recyclable packaging. Very pleased with the item.

March 7, 2025
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Reply from Rat Betty

Thank you for your order and review Rebecca!!

Rated 5 out of 5 stars

Positive/ slight tarnishing

The rat ring was exactly as expected/ advertised. It hasn’t tarnished or anything like that so the quality is great. I also ordered a necklace from them but ordered the wrong size and customer service was extremely helpful with sending the correct size. The charm on the necklace has tarnished a bit and that wasn’t expected but overall my experience was great.

March 4, 2025
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Reply from Rat Betty

Thanks for the kind review! Will email you now re. the charm :)

Rated 5 out of 5 stars

Outstanding customer service, amazing products

I have ordered gifts for my daughter on a couple of occasions and the product quality and customer service is simply outstanding. I have been delighted with the service from start to finish and would highly recommend Rat Betty and their wonderful team to anyone wanting a special gift

May 22, 2025
Unprompted review
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Reply from Rat Betty

Thank you for the kind words Kirsty 💕

Rated 5 out of 5 stars

My favourite Jewellery brand

My favourite Jewellery brand, great communication, beautifully packaged, and amazing quality. Extremely pleased with my earring and past purchases.

May 22, 2025
Unprompted review
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Reply from Rat Betty

Thank you for the kind words Zach 💕

Rated 5 out of 5 stars

18th birthday present for my goddaughter

It was an 18th birthday present for my goddaughter - arrived on time beautiful presentation and the necklace was everything I hoped it would be. I am wondering if I can get away with giving the same wonky flower necklace to another goddaughter for her 21st.

February 12, 2025
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Reply from Rat Betty

Thanks so much for the kind review Ali!!! And we wouldn't say anything to your other goddaughter 🤐🤐🤐

Rated 5 out of 5 stars

Ahhh I’m in LOVE

Ahhh I’m in LOVE! I purchased the star band ring as it was harassing me on my Instagram ads (a very good kind of harassment, don’t worry) and I’m already looking at what I can buy myself next! 🤩

The quality of not just this ring, but the entire brand is second to none. The packaging was amazing, super high quality and the attention to brand detail was insane! (I applauded when I pulled the box packaging tab and it said “thank you” underneath… nice touch 👌🏻)

I did order a Rat Betty ring sizer prior to my order which came the very next day… and was FREE! This made sure I got my perfect size ring and now I’ve got it for my future orders too.

I’m so happy and can’t wait to not only buy myself more from here, but gifts for others too! (I’m coming for you little tiny skull necklace💀) Thank you so much Rat Betty, you guys are the BEST! ⭐️

May 1, 2025
Unprompted review
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Reply from Rat Betty

Ah wow thank you so much for the kind words Ruby 💕 we knew someone would catch that hidden “thank you” tab eventually, now we can finally sleep at night!!

Rated 5 out of 5 stars

Wicked stuff & friendly customers service

Beautifull stuff and so friendly and quick when we needed to return a ring, because we purchased the wrong size.
(By doubts get a ring sizer folks).
A true gem this Rat Betty!!!

April 30, 2025
Unprompted review
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Reply from Rat Betty

Lars, thank you so much 🙏 and wise words on the ring sizer 😅

Rated 5 out of 5 stars

Very Unique and Fantastic quality

I love the rings I purchased. They are so unique and the jewelry's silver continue to shine through every day, month, years.

January 21, 2025
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Reply from Rat Betty

Thank you for the kind review 💕

Rated 5 out of 5 stars

Just what she wished for!

Excellent quality, lots of personality. Love every thing about these 2 necklaces. The perfect gift for a special someone, myself that is.

January 16, 2025
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Reply from Rat Betty

😄 thanks very much Maria!

Rated 1 out of 5 stars

I ordered the rat skull ring

I ordered the rat skull ring. I sent pictures of my hand wearing a ring I was told it would fit a man's hand. Any way I got in in the mail and it definitely not for a man's hand. I live a busy life and I didn't even complain about it til I seen this review. I figured I would eat.the 156 dollars. It's sad because I loved the design

January 7, 2025
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Reply from Rat Betty

Hi Tony,

I'm sorry to hear the ring wasn’t the fit you were expecting. We would never expect you to take the hit on 156 dollars, as mentioned before you ordered we offer exchanges and returns, but we never heard from you once your order was delivered.

Your initial email was asking if this ring would fit a man's hand. From our side, we replied with a photo of the ring worn by a man and mentioned that it was a popular style with men, along with a note that we could make it in a size X or even larger. Our intention was to help with guidance, but not having your exact ring size confirmed meant we couldn’t be sure of the fit.

On every product page we do recommend using a ring sizer, especially for international orders, as ring sizes vary so much between individuals. Size X is generally considered a fairly standard size for a man’s hand, but there’s definitely no one-size-fits-all.

While our returns policy is 60 days from delivery, we’ve checked and see the ring was delivered back in January. That said, if the ring is still unworn and in its original condition, we’d be more than happy to extend this window for you, just email us at info@ratbetty.com and we’ll sort out an exchange or return.

Warmest,
Dan & the Rat Betty team

Rated 5 out of 5 stars

I always end up ordering last minute as…

I always end up ordering last minute as a gift and the Rat Betty team goes above and beyond to ensure my order arrives on time! Truly the best customer service and the most fun, sweet jewelry.

January 6, 2025
Rat Betty logo

Reply from Rat Betty

Thanks for the support and the lovely review 💕

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