Rat Betty Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, often describing them as beautiful and well-made. Many people appreciate the excellent customer service, highlighting fast delivery, helpfulness, and attentiveness, even when issues arise. The packaging is also frequently mentioned as amazing and beautifully presented, adding to the overall positive experience. However, some customers also noted that while customer service was fast, it wasn't always exceptional, particularly when dealing with incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the unique designs and high quality... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, super helpful custom service even when thing doesn’t turn out as expected. And big + for using recycled silver etcetera and also donates some money on each sold item to charity.. Fo... See more

Company replied

Rated 5 out of 5 stars

I had 3 Rat Betty rings in my online basket for years. Every time I saw the ads pop up I'd get mesmerised by the site and so so tempted to buy these 3 I kept coming back to, but just couldn't justify... See more

Company replied

Rated 5 out of 5 stars

We are so so sorry because this is so overdue.. my daughter ordered a ring for my birthday and it was the wrong size (our fault!!),we thought it would be a problem because it was an initial signe... See more

Company replied

Rated 5 out of 5 stars

My Daughters have been purchasing items for a while and seeing as it was birthdays recently your fantastic range of great jewellery gave me a lots of choices for presents from me and family and friend... See more

Company replied


Company details

  1. Jeweler

Written by the company

Rat Betty is an independent jewellery brand. The pieces are designed & handmade in Brighton, UK. Our commitment is to make original jewellery and promote best practices in material sourcing and social responsibility.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

a quality piece of jewellery

i bought the flower necklace for my daughter, she loves it. it's a quality piece of jewellery and delivery was quick and efficient.

December 13, 2024
Rat Betty logo

Reply from Rat Betty

Thanks for the kind review Sue! Glad your daughter is happy with her necklace!

Rated 5 out of 5 stars

Highly Recommend!

I actually adore the two rings I got - both silver - and will be back for more! They were delivered super quick and are absolutely stunning

December 4, 2024
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Reply from Rat Betty

Thanks for the kind review Susie ❤️

Rated 5 out of 5 stars

great ring

great ring, fits well and did not take long to receive!

December 5, 2024
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Reply from Rat Betty

Thanks so much Tessa 💕

Rated 5 out of 5 stars

Rat Betty's jewellery is absolutely…

Rat Betty's jewellery is absolutely superb !!
The quality is very good , my daughter asked for a ring for Christmas, I was so impressed that I went onto order a necklace for her .
Great customer service.
Highly recommend

December 2, 2024
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Reply from Rat Betty

Thanks very much for the kind review Lisa.

Rated 5 out of 5 stars

Amazing product with great service

Amazing product with great service. I needed a special sized ring, which they made me no issue, however the size didn't fit as anticipated, so decided to go for a bigger one and they responded instantly, were super friendly and helpful with everything that I needed.

November 18, 2024
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Reply from Rat Betty

Thanks for the kind review and glad you're happy with your ring

Rated 5 out of 5 stars

10/10 would recommend!

Received the ‘Unlucky’ ring for my birthday recently and I’m in love with it such a well crafted piece, super comfy to wear and looks great. This is my second piece from Rat Betty and won’t be my last!

February 3, 2025
Unprompted review
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Reply from Rat Betty

Thank you Zoe!! ❤️

Rated 5 out of 5 stars

Fantastic customer service

Beautiful hand made jewellery and amazing customer service. I received a ring for Christmas and needed to exchange for a new size. Phoebe responded very quickly and was really helpful to ensure my new size fit perfectly. Couldn't have had a better experience, or love my new ring more!!

January 31, 2025
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks Mallory ❤️❤️

Rated 5 out of 5 stars

Very happy with the ring

Very happy with the ring! Lovely team, beautiful design and nice packaging. It was actually a gift and I ordered by mistake the wrong size but the exchange process was super smooth and we even got help via mail to make sure we ordered the right size the second time around.
Thank you!

January 27, 2025
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks Berta!! ❤️

Rated 5 out of 5 stars

SECOND TO NONE!

Wonderful and unique statement jewellery with a first class customer service. The friendly team is happy to co-operate and make exchanges to suit

January 23, 2025
Unprompted review
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Reply from Rat Betty

Thanks very much Sharon!

Rated 5 out of 5 stars

Love love love!!!

I've received two pieces from Rat Betty, and am SO impressed with both the jewellery received, and the lovely, helpful customer service. I requested a quick turnaround for a present for a friend, and they made sure it arrived in time, and were super lovely! Plus the necklace was absolutely beautiful. Then received a ring as a gift myself, and again had the loveliest customer service, and lots of patient help with sizing changes and queries. Couldn't recommend more for high quality, beautiful chunky silver jewellery and as a lovely company to interact with :)

January 24, 2025
Unprompted review
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Reply from Rat Betty

Thanks so much Anna!

Rated 5 out of 5 stars

Great product and customer service

Arrived perfectly and quickly but was too small for my daughter. Customer services were great, kept need updated and went above and beyond. Fabulous company and we love the ring now we have the bigger size.

January 3, 2025
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks Elise ❤️

Rated 5 out of 5 stars

Really happy with my order

Really happy with my order. Pieces were lovely and really high quality. Came in a box with a pouch so perfect for gifting. Excellent value for money, have recommended to many of my friends.

October 16, 2024
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Reply from Rat Betty

Thanks so much Justine ❤️

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