Rat Betty Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, often describing them as beautiful and well-made. Many people appreciate the excellent customer service, highlighting fast delivery, helpfulness, and attentiveness, even when issues arise. The packaging is also frequently mentioned as amazing and beautifully presented, adding to the overall positive experience. However, some customers also noted that while customer service was fast, it wasn't always exceptional, particularly when dealing with incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the unique designs and high quality... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, super helpful custom service even when thing doesn’t turn out as expected. And big + for using recycled silver etcetera and also donates some money on each sold item to charity.. Fo... See more

Company replied

Rated 5 out of 5 stars

I had 3 Rat Betty rings in my online basket for years. Every time I saw the ads pop up I'd get mesmerised by the site and so so tempted to buy these 3 I kept coming back to, but just couldn't justify... See more

Company replied

Rated 5 out of 5 stars

We are so so sorry because this is so overdue.. my daughter ordered a ring for my birthday and it was the wrong size (our fault!!),we thought it would be a problem because it was an initial signe... See more

Company replied

Rated 5 out of 5 stars

My Daughters have been purchasing items for a while and seeing as it was birthdays recently your fantastic range of great jewellery gave me a lots of choices for presents from me and family and friend... See more

Company replied


Company details

  1. Jeweler

Written by the company

Rat Betty is an independent jewellery brand. The pieces are designed & handmade in Brighton, UK. Our commitment is to make original jewellery and promote best practices in material sourcing and social responsibility.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant jewellery and customer care

Needed a custom order in time for Christmas, even though time was tight, the order was filled in plenty of time. The items are beautiful, very tactile and you can see they are unique, hand-crafted items. Very satisfied customer who will be returning for more! Thank you, Rat Betty!

December 13, 2024
Unprompted review
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Reply from Rat Betty

Thanks very much for the order and for the kind review!

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. It took faster than expected to get the beautiful ring to me. It was perfect, sits very comfortably. This is my second purchase from Ratbetty and I will be coming back for more!

November 15, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Alexandra 🙂

Rated 5 out of 5 stars

Great Jewellery Great Service

Fabulous rings, unique, edgy and high quality. I have several rat betty rings and the customer service is always great. They keep you in the loop with how your order is progressing and delivery is super quick. Thank you Dan @ Rat Betty 🙌

December 16, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Liya 🙂

Rated 5 out of 5 stars

10/10 would recommend!

The rings are lovely! It was easy to find sizes and to order. I love that the rings are ethically produced both socially and environmentally.

September 16, 2024
Rat Betty logo

Reply from Rat Betty

Thanks so much for the kind review Klara!

Rated 5 out of 5 stars

LOVE

I have been wanting a piece from RB for soooo long and finally did it- let’s just say I’m in love. My bf and I got the ‘love you’ ring as promise rings for our Xmas gifts to one another. The quality, shipping time, and fit is perfect. Highly recommend getting yourself or loved ones a gift from RB, you will not regret it(:

December 11, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Claryce ❤️

Rated 5 out of 5 stars

Amazing company

Amazing company that produces beautiful jewellery and communicates really well with their customers!

September 12, 2024
Rat Betty logo

Reply from Rat Betty

Thanks for the kind review Marie!

Rated 2 out of 5 stars

Lack of quality

It took a while to arrive, but since it was made upon order it is understandable. However, the loop on the pendant broke after only 1, 5 months of wear. A shame since it was a gift and wasn't that cheap…

September 10, 2024
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Reply from Rat Betty

Hey Ida please email info@ratbetty.com with your order number (or the name of the person that gifted it to you) and a photo of the broken pendant! We'd be happy to sort a replacement or repair for you asap :)

Rated 5 out of 5 stars

Amazing work

Personally I own two rings from rat betty and a necklace. The quality is amazing and you can tell that the jewelry are made with lots of love and the designs are really unique. Also it's really important that the jewelry are not only sustainable but also ethically made. Honestly, marvelous work and congrats to the team that are making these unique piecies!

September 4, 2024
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Reply from Rat Betty

Thanks so much for the support Vasiliki!!

Rated 5 out of 5 stars

Exceeds Expectations

I’ve been following Rat Betty for years and finally took the plunge when they dropped the ogling skull rings. I could not be happier with the product, timeline, and customer service. The instructions for sizing were perfect, the ring came packaged beautifully, and the ring exceeds my expectations. I’m also thrilled that Rat Betty focuses on sustainability with their sourcing practices. I know now that I will absolutely be a returning customer.

November 14, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much for the kind review Chloe!!! 💗

Rated 5 out of 5 stars

amazing service❤️

My boyfriend got me a ring for my birthday but unfortunately size was too big so wrote to customer service asking if I could get i resized. Phoebe has been the best, super quick reply and been very helpful with the sizing. Received my resized ring and could not be happier. Thank you so much, highly recommend!

October 22, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Francesca ❤️❤️

Rated 5 out of 5 stars

Amazing !!

I didn’t check my delivery time, and reached out as I was worried it wouldn’t arrive in time for a birthday present. I was responded to so quickly by Phoebe who was very understanding and helped get it to me quickly. It’s beautiful and I can’t wait to gift it!! Also arrived so well packaged (enough for me to give it a Quick Look before wrapping it up!) amazing service thanks so much :)

October 12, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Alicia!! ❤️

Rated 5 out of 5 stars

Ordered a small skull ring for pinky…

Ordered a small skull ring for pinky finger ( the black hand cast skull motif) to remember my dear mum telling me life’s too short enjoy it 🥰
Lovely ring , beautifully made and posted next day delivery after being made , which was less than three weeks .perfect.

September 19, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much for the kind words Andy ❤️

Rated 5 out of 5 stars

Great ring, great service!

When I ordered, like an idiot, I didn’t check the size guide and ordered the wrong size so I emailed to try and change my order. Phoebe got back to me straight away and was really helpful and corrected my order. When the ring came the packaging was great, the quality of it is great and it fits perfectly - very happy with it and will definitely buy from here again!

September 4, 2024
Unprompted review
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Reply from Rat Betty

Thanks a lot Ethan!!

Rated 5 out of 5 stars

Phoebe was really sweet and sent my…

Phoebe was really sweet and sent my order early so it would arrive in time for a birthday! And the necklace is beautiful! Highly recommend

September 2, 2024
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much Edith!! Glad the necklace arrived in time for the birthday 🫶

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