Rat Betty Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, often describing them as beautiful and well-made. Many people appreciate the excellent customer service, highlighting fast delivery, helpfulness, and attentiveness, even when issues arise. The packaging is also frequently mentioned as amazing and beautifully presented, adding to the overall positive experience. However, some customers also noted that while customer service was fast, it wasn't always exceptional, particularly when dealing with incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the unique designs and high quality... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, super helpful custom service even when thing doesn’t turn out as expected. And big + for using recycled silver etcetera and also donates some money on each sold item to charity.. Fo... See more

Company replied

Rated 5 out of 5 stars

I had 3 Rat Betty rings in my online basket for years. Every time I saw the ads pop up I'd get mesmerised by the site and so so tempted to buy these 3 I kept coming back to, but just couldn't justify... See more

Company replied

Rated 5 out of 5 stars

We are so so sorry because this is so overdue.. my daughter ordered a ring for my birthday and it was the wrong size (our fault!!),we thought it would be a problem because it was an initial signe... See more

Company replied

Rated 5 out of 5 stars

My Daughters have been purchasing items for a while and seeing as it was birthdays recently your fantastic range of great jewellery gave me a lots of choices for presents from me and family and friend... See more

Company replied


Company details

  1. Jeweler

Written by the company

Rat Betty is an independent jewellery brand. The pieces are designed & handmade in Brighton, UK. Our commitment is to make original jewellery and promote best practices in material sourcing and social responsibility.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(214)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely beautiful necklace and…

Absolutely beautiful necklace and delivered quickly at special request so that I could take it on holiday! I love the piece, it's very high quality and lovely and weighty. Great communication and customer service too :-)

August 30, 2024
Unprompted review
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Reply from Rat Betty

Hi Millie, thanks so much for the kind review!

Rated 5 out of 5 stars

Beautiful and unique ….

My daughter has had a few pieces over a couple of years,I decided to treat her on her birthday , fantastic company to deal with , Phoebe at customer service was more than helpful with my queries, the jewellery is simply beautiful and unique, well worth splashing out on , thank you again Rat Betty

August 15, 2024
Unprompted review
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Reply from Rat Betty

Thank you so much for the kind review Karen!!

Rated 5 out of 5 stars

5 stars!

I have purchased a few rings from Rat Betty over the years and they are always wonderful, and such amazing quality. Customer service is great, my mum also ordered a gift from Rat Betty and they were super communicative with her during the process :) 5 stars always

August 14, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Char!!! ❤️

Rated 5 out of 5 stars

Made my proposal possible

A huge thank you to the whole Rat Betty team and in particular Phoebe, who managed to get a ring to me within half the usual turnaround time so that I had it in time for a proposal (he said yes!). The ring is perfect and I will 100% be buying other pieces. Cannot recommend enough.

July 12, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Hannah and congratulations!!!! We hope the ring binds you for ETERNITY ❤️

Rated 5 out of 5 stars

Perfectly gorgeous rings

Such beautiful rings, we bought 2 rat rings for our wedding anniversary and they came so quickly, from the UK to Australia within 3 days by DHL. Super pleased and will order again!

July 22, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Donna and happy anniversary to you and your partner!

Rated 5 out of 5 stars

My New Favorite Funky Jewelry

I heard about Rat Betty from a streamer that I watch on Twitch who always has the most awesome jewelry. I purchased one ring a while ago, and recently purchased the “Unlucky” horseshoe ring. When I got the ring, I didn’t really like the sizing - it looked way too big for the intended finger. I emailed Rat Betty and they were very responsive and offered an exchange - to which I agreed to under the condition I would have to pay to have the ring shipped back to the UK (I’m from the US) - that wasn’t a problem. They sent out a replacement ring as soon as they got the one I was exchanging, and I love it so much! The Rat Betty team is awesome, responsive, and very helpful.

July 1, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Carleigh, glad you're happy with your ring!!! ❤️

Rated 5 out of 5 stars

Stunning ring and brilliant service

Ordered the RAT ring for my daughter’s birthday and it was delivered in record time. Stunning ring and customer service was excellent. Thank you Phoebe for ensuring the ring arrived in time for my daughter’s birthday. This company goes above and beyond to help customers. The ring is brilliant quality and my daughter is delighted. Will buy from you again!

June 28, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Michelle!!! ❤️

Rated 5 out of 5 stars

Amazing quality!

I have always loved RatBetty products and have had my eye on the face stack rings for a few years now. I recently been fortunate enough to purchase both the mouth and the nose and I am delighted with them! The customer service was quick, kind and very helpful! The products themselves are incredibly high-quality and gorgeous!

June 15, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Hayley ❤️

Rated 5 out of 5 stars

Absolutely stunning

I recently bought the wonky flower necklace from RatBetty. And I'll just say this much; I love it! I wear the flower all day, every day and never take it off.

Sometimes it‘s not just about the feeling of wearing high quality jewellry, but also about the emotions that go into it.

RatBetty combines these two aspects and reflects them perfectly in a work of art. The jewellry is durable and survives lots of adventures. I am more than happy to wear the flower and will not regret any second of it.

Thank you!

June 13, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much for the kind review Delia ❤️

Rated 5 out of 5 stars

THE BEST RINGS OUT there and they have…

THE BEST RINGS OUT there and they have amazing customer service. I own two rings from rat Betty and have just ordered three more (two for myself, one for my girlfriend). One of the two rings I already own I’ve owned for two years that I’ve worn almost every single day and it looks brand spanking new. The other I bought last year (the pinky heart lip ring) and I always get compliments on it. My new tradition is to buy myself a ring from rat Betty for my birthday. The latest rings this year I bought for my birthday I had to size up as the fit wasn’t perfect so I reached out to rat betty’s customer service and the customer service was PHENOMENAL they couldn’t be more helpful. Also not to mention rat Betty is hella sustainable. Honestly I love rat Betty and everyone should support them. You’re the coolest Rat Betty thank you for your service in giving me the sickest rings around!

May 25, 2024
Unprompted review
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Reply from Rat Betty

Ah thank you so much Lottie!!!! Glad you're happy with your pieces and please let us know if you need anything else! ❤️

Rated 5 out of 5 stars

Love love love!

Love love love! I was recently bought a ring as a gift and needed to exchange for a size up, the team were so super helpful and exchanged the ring with ease, even helping by sending a ring sizer out whilst waiting for my returned piece to reach them.

I received the new ring back today and it fits perfectly! Can’t wait to purchase more from them in future, thanks Rat Betty x

May 14, 2024
Unprompted review
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Reply from Rat Betty

Thanks a lot Sarah!!

Rated 5 out of 5 stars

Beautiful piece with fab customer service :-)

After receiving a beautiful piece as a gift, I needed to exchange for a new size. The team were incredibly helpful, keeping me informed and exchanging promptly with 24 hour tracked delivery. The team were lovely and kept me up to date throughout the process.

April 16, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Isabel!! ❤️

Rated 5 out of 5 stars

21st Birthday present

I ordered a ring for my daughter’s 21st. When it arrived, unfortunately it was too big. Phoebe and Dan were more than happy for me to return the ring and a new size be made and resent out 🫶🏼. My daughter loves the ring. Thank you so much 🩷

February 27, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much for the kind review Leanne, glad your daughter is happy with her ring! ❤️

Rated 5 out of 5 stars

The team at Rat Betty are friendly

The team at Rat Betty are friendly, efficient and super helpful! Twice they ensured that I would get pieces in time for special dates, and the products themselves are amazing quality and really unique. I would highly recommend :)

February 8, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much Connor!!

Rated 5 out of 5 stars

Christmas exchange

My partner ordered me the Unlucky Horseshoe Ring for christmas and unfortunately it was slightly too small. We were worried about exchanging the ring as she was slightly outwith the returns policy but after emailing the team we were told that it was absolutely no problem and that they would happily swap the ring for us. I’m so pleased with the service we received from Rat Betty and my new ring has just arrived and is the perfect size. Absolutely beautiful jewellery and 5 star customer service!

January 30, 2024
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much for the kind review Charlotte!

Rated 5 out of 5 stars

I absolutely LOVE my ring!

I am a ring obsessed lady with a lot of rings, and I absolutely LOVE my ring from RatBetty - it is easily my favourite one yet! I ordered the Sad Eyes Chunky Ring and it is totally gorgeous. It is made so beautifully and is truly everything it looks like on the website. I had an issue with my size (as I didn’t read the item description on the website that said to size a few sizes up as it’s a chunky ring), and Dan handled it so well. He was super friendly and happy to help me. He gave me advice on how to size my finger and recommended a ring sizer for me to buy. I sent over photos and he recommended the ring size I should choose and it fits perfectly. He also helped me return the package. Phoebe was also so lovely with keeping me informed on when my package was sent off and sending the tracking information to me. It was well worth the wait! I will 100% be saving up to buy my new ring, but rest assured the money is worth it! Thank you so much everyone at RatBetty!

January 25, 2024
Unprompted review
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Reply from Rat Betty

Thanks so much for the kind review Megan! Glad you're happy with your ring!!

Rated 5 out of 5 stars

Great Customer Service!!

We bought the chequered head necklace for a Christmas pressie. It arrived without any problems. Unfortunately the chain got broken within a week. I emailed Rat Betty about getting the chain repaired. Phoebe from Rat Betty came back to me and said they would replace the chain. I was already pleased with her response but I then asked if we could get a 20 inch chain instead of the original 18 inch. Phoebe agreed to do that without question. What great customer service and brilliant products. Will definitely buy from this company again.

January 9, 2024
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks a lot for the kind review Les!

Rated 5 out of 5 stars

Such a friendly & helpful team

I was bought a ring for Christmas but unfortunately did not fit, but the Rat Betty team made the exchange process so easy and I felt like I was in safe hands every step of the way! Every team member I emailed was extremely helpful and friendly; I never felt in the dark about how they were getting on as they always kept me informed. So nice to feel like I was speaking to actual people too! Not to mention they have great products - I love my ring so much!

December 27, 2023
Unprompted review
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Reply from Rat Betty

Thanks so much Emma!

Rated 5 out of 5 stars

Excellent company … ordered a ring…

Excellent company … ordered a ring which arrived in a timely manner but sadly didn’t fit (my fault) .. contacted Rat Betty and sent the ring back for re-sizing .. they were super helpful and no extra charge.. would highly recommend… now have 2 of their rings and planning a 3rd .. thank you

January 10, 2024
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks for the kind review and the support Sarah!! ❤️

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