Rat Betty Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, often describing them as beautiful and well-made. Many people appreciate the excellent customer service, highlighting fast delivery, helpfulness, and attentiveness, even when issues arise. The packaging is also frequently mentioned as amazing and beautifully presented, adding to the overall positive experience. However, some customers also noted that while customer service was fast, it wasn't always exceptional, particularly when dealing with incorrect orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the unique designs and high quality... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, super helpful custom service even when thing doesn’t turn out as expected. And big + for using recycled silver etcetera and also donates some money on each sold item to charity.. Fo... See more

Company replied

Rated 5 out of 5 stars

I had 3 Rat Betty rings in my online basket for years. Every time I saw the ads pop up I'd get mesmerised by the site and so so tempted to buy these 3 I kept coming back to, but just couldn't justify... See more

Company replied

Rated 5 out of 5 stars

We are so so sorry because this is so overdue.. my daughter ordered a ring for my birthday and it was the wrong size (our fault!!),we thought it would be a problem because it was an initial signe... See more

Company replied

Rated 5 out of 5 stars

My Daughters have been purchasing items for a while and seeing as it was birthdays recently your fantastic range of great jewellery gave me a lots of choices for presents from me and family and friend... See more

Company replied


Company details

  1. Jeweler

Written by the company

Rat Betty is an independent jewellery brand. The pieces are designed & handmade in Brighton, UK. Our commitment is to make original jewellery and promote best practices in material sourcing and social responsibility.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing and thoughtful

Amazing and thoughtful. Went out of their way unasked to help with a return so that it would arrive before I went away.

December 22, 2022
Unprompted review
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Reply from Rat Betty

Thank you very much Karl! Glad we got this sorted in time!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Dan was very helpful making sure I had the right size when I wanted to change it. Said it might take 2 weeks but got the new size within a couple of days.

Love the ring. Great quality. Can't wait to get the full stack.

November 11, 2022
Unprompted review
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Reply from Rat Betty

Thanks so much Jasmine!! 😀

Rated 5 out of 5 stars

Faultless all round - thank you Rat Betty!!

I bought two rings from Rat Betty after long admiring their jewellery - just want to say how incredible both pieces are, neither me or my partner want to take them off!

The quality is incredible and the customer service was faultless. One of the rings was the wrong size (entirely my fault) and Dan was so kind and got everything sorted way faster than I imagined, thank you!

Overall cannot fault a single thing, I'll definitely be buying again!

October 19, 2022
Unprompted review
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Reply from Rat Betty

Thanks for the order and the kind review Rachael!!

Rated 5 out of 5 stars

10/10

10/10 - this was my first time buying a ring. I got a ring sizer but of course I got the size a little wrong (face palm).

I emailed them and sent the ring back. Dan was really friendly and professional and did a fantastic job about not making me feel stupid for my mistake.

Dan told me the ring would be changed and back to me in 2 weeks. It was back in 1! Result!

Also, the ring looks amazing by the way and the quality is spot on.

October 23, 2022
Unprompted review
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Reply from Rat Betty

Thanks for the lovely review Jack, much appreciated!! ❤️

Rated 5 out of 5 stars

Great service

Great service we ordered wrong size ring and customer support was great returned ring and new one sent pronto. Thankyou very much

Matt

October 21, 2022
Unprompted review
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Reply from Rat Betty

Thank you Matt 😀

Rated 5 out of 5 stars

Such a lovely company

Such a lovely company. I got the sizing wrong on my order and they exchanged it incredibly quickly, and were super helpful. The rings are even more beautiful in real life than on the website, I never take them off.

October 10, 2022
Unprompted review
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Reply from Rat Betty

Thanks so much Sam 😀

Rated 5 out of 5 stars

I've ordered from Rat Betty a couple of…

I've ordered from Rat Betty a couple of times now. You can always trust these guys for quality jewellery and customer service. I ordered something for my partner which didn't fit (no fault of theirs) and they went above and beyond to make it right. Recycled silver, beautiful jewellery and a real person at the other end of an email, what more could you ask for ❤❤

September 6, 2022
Unprompted review
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Reply from Rat Betty

Thanks so much for the review and support Bry ❤️

Rated 5 out of 5 stars

Incredible quality, amazing service!

I’m genuinely going to be recommending these folks to everyone who asks about my lovely shiny new ring, I love it!

On top of all that the Ratbetty team were fantastic to deal with. Initially I ordered my ring too small, and they made exchanging it a total breeze. So much quicker than I expected, they were really helpful with sizing too. The new one fits like a glove and I don’t plan on taking it off ever.

Stop reading reviews and buy yourself some wonderful jewellery - you deserve it and there’s nowhere better than these guys.

September 13, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thank you so much Elliott!! Glad you're happy with your ring ❤️

Rated 5 out of 5 stars

5* every time!

My partner and I have both been shopping with Rat Betty for a while now and their customer service is second to none! Their products are beautiful and always incredibly high quality.
When I purchased a ring recently for my mothers 50th birthday (which unfortunately didn’t fit) they were happy to exchange this for a new size and included a lovely personalised note upon return.
I recommend Rat Betty to everyone I meet and I get compliments on their jewellery all the time.

September 12, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks for the support and the lovely review Jasmin!! ❤️

Rated 5 out of 5 stars

Had a really amazing experience with…

Had a really amazing experience with Rat Betty! I ordered a ring a little too small and they were more than happy to make me a bigger one! The exchange was quick and easy and I am over the moon with my ring! I already can’t wait to order more 😊

July 16, 2022
Unprompted review
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Reply from Rat Betty

Thanks so much Kirsten, glad you're happy with your ring ❤️

Rated 5 out of 5 stars

Fantastic Customer Service

We ordered a ring as a 21st birthday present and ordered the wrong size (don’t use the string and tape measure method). Dan could not have been more helpful and ensured the correct sized ring was received before the big day. We will definitely use this company again.

July 16, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much for the order and the kind review 😊

Rated 5 out of 5 stars

Cannot fault Rat Betty

Cannot fault Rat Betty. I ordered a size too small initially and they were more than accommodating with resizing my ring. It’s perfect

July 14, 2022
Unprompted review
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Reply from Rat Betty

Thanks so much Harriet!!

Rated 5 out of 5 stars

10000000/10

So so helpful when I wanted to exchange a ring. Super clear & fast responses. Special thanks to Dan!

& most importantly I love the rings! My favourite trio :)

July 7, 2022
Unprompted review
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Reply from Rat Betty

Ah thank you so much for the lovely review and support Martha ❤️ glad you're happy with the rings!!!!

Rated 5 out of 5 stars

Gorgeous rings and great customer service

I’m so pleased with my ring from Rat Betty. Ordered the wrong size and had to return for a resize. Dan was great, good communication and got my resized ring back to me sooner than I expected. Thanks Dan and Rat Betty team!

July 4, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much for the kind review ❤️

Rated 5 out of 5 stars

Had such a great experience with Rat…

Had such a great experience with Rat Betty - I accidentally ordered rings that were a little too small and Dan got me sorted with an exchange super quickly and gave me great advice re sizing! The quality of the rings are fab - super happy! Great customer service will defo be buying again! :)

July 4, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much Harriet 😀

Rated 5 out of 5 stars

V gorgeous products & service :)

I honestly could not rave about the loveliness of the Rat Betty team enough! Every piece of jewellery is v gorgeous, and the service is just as great :)
I wrongly purchased the wrong size ring & Dan and the team couldn’t have been more helpful with sorting me out and helping me figure out the correct size to order.
Really appreciate it!

June 15, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much Phoebe!!!!! ❤️

Rated 5 out of 5 stars

Brilliant quality and service!

I have ordered many items from Rat Betty and I've been very impressed with the quality every time!
I did recently order the wrong size (my fault) and they were instant with their replies and now I have a perfect ring. Thanks Rat Betty team!! :)
Ruby:)

June 11, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much for the support and the nice review Ruby!! Glad you're happy with your ring😀

Rated 5 out of 5 stars

Love their products so much

Love their products so much. I have 2 rings from Rat Betty now and I want more! The quality is perfect and they age well without tarnishing.

The customer service team are so helpful. After ordering a lucky star ring which was too small I ended up exchanging it twice for the next size up. The team were so good at helping me arrange this. Note if you're buying a chunky ring size up!

May 27, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much for the review and the support Ellie 😄 glad you're happy with your rings!!

Rated 5 out of 5 stars

Rat Betty are my favourite jewellers

Rat Betty are my favourite jewellers, they go out the way to help you and the items are always stunning and amazing quality, I highly reccomend them

May 17, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much for the kind review Megan!!!!! ❤️

Rated 5 out of 5 stars

Thank you Rat Betty

My ring is such good quality and Dan was so helpful and communicative when I needed to order another size. I absolutely love my purchase! Thank you so much rat Betty team!

May 6, 2022
Unprompted review
Rat Betty logo

Reply from Rat Betty

Thanks so much for the lovely review Em!!! Glad you're happy with the ring 😀

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