Bradley the electrician was punctual efficient and communicated really effectively He was very quick and tidy Price was a bit more than l expected but l guess that’s the rate these tradesman comm... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fairly new to the area, we needed a plumber for a couple of small non urgent jobs. Unable to obtain a professional through recommendation I looked at this site, read others experiences and placed t... See more
L & R Gas & Renewables quoted a competitive price to plumb and fit a garden tap. Lawrence did an excellent professional job quickly and left everything clean and tidy. Rated People replied to our j... See more
Company replied
Needed a window specialist urgently to repair bent scissor hinges on wooden casement. Mith came promptly as promised, did a very tidy and professional job at a fair price. Very courteous and helpful.... See more
Company replied
Company details
About Rated People
Written by the company
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Over 50,000 homeowners trust us to find them tradespeople each month. Find out how Rated People works for tradespeople →
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3.8
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I Accepted a quote for electric ceiling…
I Accepted a quote for electric ceiling light job I posted on Rated People from Qualified electrician
Sergiu Nasalean from Cheltenham. He came today and fixed 4 good quality industry approved lights in a bedroom. He was most professional and meticulous and took care to leave the bedroom in pristine condition and ensure that I was completely satisfied with the new lights, which I was.
June 15, 2026
Unprompted review
Reply from Rated People
Hi,
We are so happy to hear about your positive experience with the recent electrical work! It's wonderful to know that the trader provided professional and meticulous service, ensuring your complete satisfaction. Thank you for sharing your kind words.
Many Thanks,
The Rated People Team
RD Plastering Wirral scammer
If I could, this should be zero. Brendan from RD Plastering (Wirral). He contacted quickly after I’d posted the job, he sounded legitimate and I booked him. Said he would come and cried off with an excuse. Arranged he’d come instead the next day, didn’t reply to message and didn’t show up. Scammer for sure. Says trying to build up ratings on Rated People but is a time waster.
I am kicking myself as I wasted time waiting around for 30 mins on the second day.
Rated People would not allow me to post the review for some reason which would help other potential customers.
June 14, 2026
Unprompted review
Reply from Rated People
Hi Gillian,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We take reports like this seriously and have already reached out to you directly so we can look into what happened in more detail and support you further.
We appreciate you taking the time to highlight this, and we’d like the opportunity to investigate the tradesperson’s activity on the platform.
Kind regards,
Rated People Support Team
Most reviews here seem to come from…
Most reviews here seem to come from traders. I’m writing as a customer who found a trader through Rated People.
I left a 2-star review after a porch project that fell well short of what I had understood had been agreed beforehand. Certain features and standards had been discussed clearly in advance and were important in my decision to go ahead.
The work was ultimately carried out by people who did not appear to have been briefed on all of those agreed requirements, and the finished result was, in my view, poor and significantly below expectations. When I raised concerns afterwards, I did not feel that there was any meaningful attempt to resolve them.
One thing I did appreciate was having the opportunity to leave feedback, so I posted an honest review reflecting my experience.
Shortly after it appeared, I received a phone call from the trader challenging the review and asking for it to be changed or removed. I found the conversation uncomfortable enough that I chose to amend it rather than continue the dispute.
That experience left me with little confidence in the value of ratings on Rated People. If customers feel pressure after leaving negative feedback, the overall picture may become less reliable than it appears.
I also contacted Rated People at the time to explain my concerns but did not receive a response.
My takeaway: treat online ratings as only one source of information. Personal recommendations and seeing examples of previous work would now carry far more weight for me.
June 14, 2026
Unprompted review
Reply from Rated People
Hi,
Thank you for taking the time to share your experience.
We're sorry to hear that both the work carried out and the experience that followed did not meet your expectations. We understand how disappointing it can be when the finished result differs from what you believed had been agreed, and we appreciate you raising these concerns.
We also take comments regarding customer feedback and post-review contact seriously. Reviews are an important part of helping homeowners make informed decisions, and we want customers to feel comfortable sharing honest feedback about their experience.
We're sorry to hear that you did not receive a response when you previously contacted us. We would welcome the opportunity to look into the matter further and better understand what happened. Please contact us at support@ratedpeople.com with your account details and any relevant information, and a member of our team will review your concerns.
Thank you again for your feedback, as it helps us continue to improve our service
Many thanks,
The Rated People Team
Received visit from Harry (5 star…
Received visit from Harry (5 star luxury drives patios and landscaping) same afternoon of contact and they started work straight away. Goood job Harry and Stevo! Thank you
June 5, 2026
Unprompted review
Reply from Rated People
HI,
We're so glad to hear about your positive experience and prompt service! Thank you for sharing your kind words.
Many Thanks,
The Rated People Team
Very impressed with the service with JP…
Very impressed with the service with JP Gardening Services.
Highly recommended!
Efficient and really professional, in both communication and the completion of the work – we are very satisfied with it and will be using the company on a regular basis.
June 13, 2026
Unprompted review
Reply from Rated People
Hi,
We are so pleased to hear about your positive experience with the service!
Many Thanks,
The Rated People Team
I called to enquire about reinstating…
I called to enquire about reinstating my Rated People account and was quoted a completely different price to the one displayed on my account online. When I queried the discrepancy, I was told that the prices shown on my account were out of date and that the higher prices quoted over the phone were the correct ones.
I pointed out that I had only just logged in and could still see the advertised pricing, so it was difficult to understand how it could be considered out of date. Rather than addressing my concerns, the call was abruptly ended.
Very disappointing experience and poor customer service. Based on my experience, I would not recommend this company.
June 12, 2026
Unprompted review
Reply from Rated People
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your experience when enquiring about reinstating your account. We understand your concerns regarding the pricing information you were provided and the way the interaction was handled.
We would like the opportunity to review what happened and better understand the circumstances surrounding your enquiry. Unfortunately, we have been unable to identify your account from your review.
Please contact us at support@ratedpeople.com with your account details, and a member of our team will be happy to investigate your concerns further.
Thank you again for bringing this matter to our attention.
Many thanks,
The Rated People Team
I would not recommend Rey Capital…
I would not recommend Rey Capital Builders to anyone. I trusted them to build the front steps leading to my door, but the work was done so poorly that it has left me in a very stressful and unsafe situation.
I currently have no safe stairs to access my home. This is especially serious because I am dealing with health issues and have been in and out of hospital. If I needed to call an ambulance, access to my property would be extremely difficult and dangerous.
I expected professional and safe workmanship, but instead I have been left with a hazardous and unfinished result. This experience has caused me a great deal of stress, worry and financially loss . I would strongly advise others to avoid using this company.
June 10, 2026
Reply from Rated People
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and the concerns you've raised regarding the work carried out at your property. We understand how distressing this situation must be, particularly given the health issues you have described.
We have reached out to you directly to discuss your concerns in more detail and to better understand the circumstances surrounding this matter. Please check your inbox (and junk/spam folder if necessary) for our correspondence and respond at your convenience.
Thank you for bringing this matter to our attention. We look forward to hearing from you
Many Thanks,
The Rated People Team
Diligent work
Diligent work - and even popped over early on Saturday morning to resolve a tricky and difficult issue.
June 6, 2026
Unprompted review
Reply from Rated People
Hi,
We're truly glad to hear the traders diligent work resolved your issue, especially on a Saturday morning. Thank you for your kind words!
Many Thanks,
The Rated People Team
Not as good!!!
Not as good!!!
One thing they got right is an easy sign-up process after that poor interface, which is sometimes confusing to use. My job was uploaded and found 3 interested parties (3 max. allowed). However, a day and a half later, I logged in to find my job had been closed!! For me a complete waste of time.
I have had far better results with other trade sites!!
June 11, 2026
Unprompted review
Reply from Rated People
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the sign-up process and are disappointed to learn that you found the platform difficult to use and were unhappy with the outcome of your job posting.
Please contact us at support@ratedpeople.com with further details, and a member of our team will be happy to look into this for you.
Thank you again for your feedback, and we hope to have the opportunity to assist you further
Many Thanks,
The Rated People Team
Tradesman and Homeowners be aware do…
Tradesman and Homeowners be aware do not use this company they are corrupt and are only interested in taking your money.
The experience we have had has truly been herendois, they are just out to rip you off, there is no customer care they take money from your account even when you have cancelled, they have been reported for fraudulent activity with my bank and we are now taking this matter further, I’m guessing this is why they have no form of contact, we will be seeking compensation for money they have taken without our consent.
AVOID AT ALL COST.
June 11, 2026
Unprompted review
Reply from Rated People
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take concerns of this nature very seriously, particularly those relating to cancellations, payments, and account activity. We would like to review this matter in detail to better understand what has occurred.
We have been unable to identify your account from the information provided in your review. Please contact us at support@ratedpeople.com with your account details so a member of our team can investigate this further for you.
Thank you for bringing this to our attention.
Thanks,
The Rated People Team
Reply from Rated People
Hi Raff,
We're sorry to hear that you feel this way and appreciate you taking the time to leave feedback.
We can confirm that you have already been in contact with us regarding your concerns and your request has been passed to the relevant team for review. We understand that waiting for an outcome can be frustrating, and we appreciate your patience while this process is completed.
A member of the team will be in touch with you as soon as possible regarding the outcome of your request.
Thank you for your feedback
Many thanks,
The Rated People Team
There is no one there to help if there…
There is no one there to help if there are issues.
I am not convinced trade mem are even rated!
No support, noone to complaint to.
Nobody answers the phone!
June 1, 2026
Unprompted review
Reply from Rated People
HI Karia,
We're sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We understand your concerns regarding support and communication, and we're sorry that you felt unable to get the assistance you needed. We recognise how important it is for customers to receive timely responses when they have questions or concerns.
We would welcome the opportunity to look into this further and kindly ask that you send our team an email on support@ratedpeople.com using the subject line "Trustpilot 0025"
Thank you for sharing your experience with us. Your feedback helps us identify areas where we can improve our service
Many thanks,
The Rated People Team
Ynwver on the side of the trade manou have taken the side of the customer…
You have taken the side of the customer over a loyal trades man who has 260 odd reviews and the job was a second one which doesn't allow second jobs to be rated on the first job this customer is unstable and he paid when the job was done joke on rated people side
June 9, 2026
Unprompted review
Reply from Rated People
Hi,
We understand your concerns and appreciate the points you have raised regarding your history on the platform and the circumstances surrounding the work carried out.
We have reviewed the matter in accordance with our processes and have contacted you directly by email to discuss your concerns further. Please refer to our email correspondence and respond there if you would like to provide any additional information for our consideration.
We value all feedback from our tradespeople and appreciate you taking the time to share your views
Many Thanks,
The Rated People Team
Rated People recommended to me a…
I discovered that the business address displayed on this platform (246 Stratford Road, Shirley, Solihull, B90 3AQ) is entirely fake. Despite Rated People advertising that they 'take all the stress and the worry out of finding someone' and that they vet their traders, they allowed this false information to be displayed on their website. When I complained, they emailed me claiming they are just an 'introductory service' to distance themselves from responsibility. Their claims of vetting and stress-free service completely contradict their hidden small print."
June 9, 2026
Unprompted review
Reply from Rated People
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding the information displayed. We take issues like this seriously and would like the opportunity to investigate this further.
We would appreciate it if you could contact us on support@ratedpeople.com so we can review the details and better understand what has happened. We are committed to ensuring our platform is as accurate and transparent as possible and will look into this matter thoroughly
Many Thanks,
The Rated People Team
Easy to post and my job was picked up…
Easy to post and my job was picked up almost immediately. Job done in hours and very pleased with the outcome.
June 6, 2026
Unprompted review
Reply from Rated People
Hi,,
We're so glad to hear your job was completed quickly and you're very pleased with the outcome. Thank you for your positive feedback!
Many Thanks,
The Rated People Team
Charging me every months £60 and not…
Charging me every months £60 and not sending any jobs
May 31, 2026
Unprompted review
Reply from Rated People
Hi,
We're very sorry to read about your experience and understand your frustration.
We understand from your review that your experience did not meet the expectations you had when using our service and for that we sincerely apologise. take the concerns you've raised seriously and are committed to understanding what happened
We would appreciate the opportunity to review your case in detail and find a suitable resolution. Please contact us at support@ratedpeople.com using the subject line "Trust pilot review 0017" with your account details so we can investigate and work towards putting things right.
Thank you for sharing your feedback, as it helps us improve our service.
Many Thanks,
The Rated People Team
Reply from Rated People
Hi Ruth,
Thank for you for your review.
We are pleased to hear you found using Rated People very helpful.
We look forward to assist you again in any future projects.
Many thanks,
The Rated People Team
Rated People=AVOID
Rated People has given me one of the worst customer service experiences I have ever had.I hired a tradesman through their website. The work was very poor and left me in a very difficult situation. I emailed Rated People to explain the problem. They asked me to send over my messages with the tradesman and photos of the work. I sent everything, but they never emailed me back.With no other choice, I called them directly. The person on the phone told me I would receive a email ,but it never happened . I called a second time. They assured me 100% that someone would get back to me. Once again, nobody called or emailed.Out of options, I reached out to them on LinkedIn. Only then did I finally get an email back. All they said was that they would email the tradesman and ask them to contact me! No apology for the stress I was put under . Rated People offers no real support or protection for consumers when a job goes wrong.
June 6, 2026
Unprompted review
Reply from Rated People
Hi Nathan,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your frustration regarding both the issues with the work carried out and the delays you experienced while trying to obtain an update from us. We apologise for any inconvenience this caused.
We have been in contact with you directly regarding your concerns and have reviewed the information you provided.
We take feedback such as yours seriously and are always looking for ways to improve the experience we provide to our customers.
Thank you for taking the time to share your feedback.
Many Thanks,
The Rated People Team
I don’t know what has happened to rated…
I don’t know what has happened to rated people ,been with them many years ,the fake leads on there are getting a bit much ,I have lost a considerable amount of money on fake leads ,this non refundable after 20% over 3 months is ridiculous ,if the customers were vetted properly ,there would be no need to refund the contractor for fake leads ,it’s getting very bad ,and the job leads have seriously reduced in numbers ,i personally have had enough of this .
June 5, 2026
Unprompted review
Reply from Rated People
Hi Paul,
We're very sorry to read about your experience and understand your frustration.
We understand from your review that your experience did not meet the expectations you had when using our service, and for that we sincerely apologise. We take the concerns you've raised seriously and are committed to reviewing them thoroughly.
We have located your account and have contacted you directly by email to discuss the matter further. We would appreciate the opportunity to review your concerns in detail and work with you towards a suitable resolution.
Thank you for taking the time to share your feedback. We value all feedback as it helps us to improve our service and the experience we provide to our customers.
Many thanks,
The Rated People Team
DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!
DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!
The Fact that i have to leave 1 star is an insult.
I signed up with Rated People on the 19th of May as a tradesman. I paid them for 3 months up front to receive leads for driveway and patio leads. The minute the money left my account i have been totally abandoned by this company! the app, had signed me in as a homeowner not a tradesman. trying to sign in as a tradesman it said my details were not recognised. There is no direct line of communication that allows you to speak to someone who can deal with the problem so you are forced to use the AI system to help with the problems!
you may as well open your front door and shout into the wind for all the help that is. i sent a message to the "support" email address that is given and was not contacted until 7 days later (after also sending messages to all the social media platforms) i was contacted by the engagement account manager. He apologised and made all the promises that i would be given 10 days added on to my account more credits... etc
I was told the email address had been put in wrong and that it had been fixed. A link would be sent to reset my password and everything would operate as it should. that was not the case, i tried to rest my password myself multiple times to see if i could get the link to get this solved.
i informed him the next day that i was still having an issue. I have not heard from him since!!! i have been totally blanked and left with my pants well and truly pulled down. I have continually tried to reset it but nothing!! i am now 18 days from when i first signed up and have heard absolutely nito!!
i signed up with this company to relieve the stress of lead generation and they have made it 1000 times worse. DO NOT USE THIS COMPANY AT ALL. they will take your hard earned money and run!!! from what i have read from other tradesman this was once a reputable company but have somewhere along the line abandoned any core values or sense of customer satisfaction.
honestly lads go to any of there competitors and spend your money where you're at least going to get to speak to someone.
absolute disgrace of a company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
June 8, 2026
Unprompted review
Reply from Rated People
Hi Lee,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're unable to access your account and feel that your concerns have not been resolved in a timely manner. This is not the experience we want for our customers.
We would like the opportunity to review your account and investigate the issues you've raised in more detail. We will be reaching out to you directly to discuss your concerns and work towards a resolution.
Thank you for bringing this matter to our attention. We value your feedback and look forward to assisting you further.
Many thanks,
The Rated People Team
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