Rawlins Paints Reviews 

10,840
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including specialized paints and coatings often hard to find elsewhere. Many highlight the excellent service, with staff providing helpful guidance and efficient support. The ordering process is straightforward, and people frequently commend the fast, reliable delivery, often arriving sooner than expected. However, some customers noted delivery issues, including delays, missing items, or damaged packaging. A few also felt product descriptions could be vague, leading to unexpected aggregate sizes or colors not matching online representations. Additionally, some experienced problems with incomplete resin kits or excessive basecoat quantity for their project.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the paint... See more

Service

Users describe positive interactions with service, consistently highlighting its brilliance, efficiency, and... See more

Order

Customers had positive experiences with order, finding the process straightforward and efficient, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering can be a bit confusing at times where item description is vague. Good quick despatch . Good quality paint ,but type 14 thinners and marine paint is getting expensive every time i order new... See more

Company replied

Rated 5 out of 5 stars

So I'm painting a Dutch Barge over red oxides and other paints, and asked James @ Rawlins for advice. He recommended Junolac anti-corrosive paint. This is a beautiful paint, I loved putting it on, and... See more

Company replied

Rated 5 out of 5 stars

top quality bonded resin driveway kits- very easy to use, best price i could find, excellent choice of coloured aggregates and delivered quickly by a very helpful delivery driver ! very pleased to be... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole process has been exceptional, friendly and expert customer service from Lucy in helping me pick the right product, she went above and beyond. I received the order when... See more

Company replied



Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Fire Protection System Supplier
  4. Industrial Supermarket
  5. Paint Manufacturer
  6. Tool Store

Information provided by various external sources

Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.

rawlinspaints.com Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,840)

602 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Rawlins Paints logo

Reply from Rawlins Paints

Thanks for your feedback - glad the service was good overall, though sorry the delivery arrived a day later than expected. Our cut-off for next-working day delivery is 3pm and I can see your order was placed at 4:52pm, unfortunately too late for us to process in time.

Rated 4 out of 5 stars

Haven’t used the paint yet but it looks…

Haven’t used the paint yet but it looks good quality.
Going to use it on a garden wall.

I ordered the colour “ earth taupe”
When the paint arrived the colpur written on the tin was brilliant white. I contacted customer services who advised me to open the tin, when I did this it was the correct colour. My view is that the tin should have a label on it showing the actual colour. There is a code but this doesn’t tell the customer the paint colour.

Hugh

March 9, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Hugh, appreciate you taking the time to share this. Glad the colour was correct once opened, though it’s clear the labelling caused some confusion. That’s useful feedback, and it’s been noted. Hope the Earth Taupe looks just right on the garden wall once applied.

Rated 5 out of 5 stars

Good communication

Good communication, good pricing and good delivery.

March 10, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Julian; pleased to hear everything from communication to pricing and delivery hit the mark. Appreciate the feedback.

Rated 5 out of 5 stars

We use the paint on our grade II*…

We use the paint on our grade II* Victorian pier for the kiosks and it withstands the weather remains bright. Great product

February 24, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Nigel, that’s great to hear, especially on a Grade II* Victorian pier where conditions can be tough. Delighted the paint is holding up well and keeping its colour. Really appreciate you sharing.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good product reasonably priced

February 11, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Mike - great to hear the delivery was prompt and you’re happy with both the product and the price. Appreciate you taking the time to share this.

Rated 5 out of 5 stars

Great Service

Easy to order and prompt delivery.

February 13, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Sharon - pleased to hear ordering was straightforward and the delivery arrived promptly. Much appreciated.

Rated 2 out of 5 stars

Bit naughty of this company I ordered…

Bit naughty of this company I ordered paint it was expensive for the size of the tin when I received it noticed the expiry date was practically up. Baring in mind I wasn't doing the DIY job until now. They blamed it on supplier yet they sold me it and told me to mix the paint if it had a strong smell then it was no good. Luckily it didn't and was able to use it time will tell if it works or not as I was getting mold growth. Think if you buy paint it should be good for a good 6 months and not a very short period. Feel like they just got rid of there short dated stock on any customer. So would not order from you again plenty of other places that sell it

February 9, 2026
Rated 4 out of 5 stars

good quick service

good quick service

February 26, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Matthew - glad to hear the service was quick and straightforward. Appreciate the feedback.

Rated 5 out of 5 stars

Fire door dropseal

Odered these items on numerous occasions , this time i put my order in but then had to order more , they were very helpful on phone and managed to put both orders on same delivery saving me the 2nd delivery charge , thankyou

February 23, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Clifford - really appreciate your continued orders with us. Glad the team could step in, combine the deliveries, and save you the extra charge. Always happy to help.

Rated 5 out of 5 stars

I found the product that was looking…

I found the product that was looking for ONLY at Rawlins Paints... Intumescent strips.

February 23, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Andrea - glad you were able to find exactly what you needed with the intumescent strips. Appreciate you choosing Rawlins Paints.

Rated 5 out of 5 stars

I was dealt with in a professional and…

I was dealt with in a professional and very quickly and the delivery was just as good thank you

February 23, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Susan - great to hear everything was handled quickly and professionally, and that the delivery lived up to it too. Really appreciate your feedback.

Rated 1 out of 5 stars

Wrong products specified

Wrong products specified , disastrous

February 19, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you for your review, John. We’re sorry to hear you were unhappy with the products supplied and the experience you’ve had.

We have already tried reaching out by phone and email but have been unable to speak with you directly. If you can call us back on 0113 2455450, option 2, or email nick@rawlinspaints.com, we will be more than happy to discuss this further and help find a resolution.

We hope to hear from you soon.

Rated 1 out of 5 stars

I paid for next day delivery and…

I paid for next day delivery and recieved it 7 days later...

February 4, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you for your review, Mike. We’re sorry to hear your order arrived later than expected, especially after paying for next day delivery.

We have already tried reaching out by phone and email but have been unable to speak with you directly. If you can call us back on 0113 2455450, option 2, or email nick@rawlinspaints.com, we will be more than happy to help.

We hope to hear from you soon.

Rated 5 out of 5 stars

Good product, delivered on time

Delivered on time. Just the product I needed.

February 17, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks, Leslie - really pleased to hear it arrived on time and was exactly what you needed. We appreciate you taking a moment to leave a review.

Rated 5 out of 5 stars

Vmful polite over phone got my…

Very helpful polite over phone got my order when stated definitely use this company again

February 2, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you, Terry, for the kind words. We’re really pleased to hear you found the team helpful and polite on the phone, and that your order arrived when promised. We appreciate your support and look forward to helping you again.

Rated 5 out of 5 stars

A very easy purchase with a very quick…

A very easy purchase with a very quick delivery, would highly recommend and will be using in the future.

February 16, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Hi Robert,

Thank you for the great feedback. We’re glad the ordering process was straightforward and that your delivery arrived so quickly. Your recommendation means a lot, and we look forward to helping again in future.

Rated 4 out of 5 stars

Rust-oleum kitchen cupboard paint

The service form Rawlings was fine. The quality of the rust-oleum kitchen cupboard paint was a different matter. Forget one coat. Ended up buying a tin of undercoat/primer and still needed 2 coats of rust-oleum to get an ok finish. Still have to go over some bits with a fourth coat. Do not recommend.

February 16, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Hi Maureen,

Thanks for the feedback. It’s good to hear the service met expectations, though it’s disappointing the paint didn’t perform as hoped.

Coverage can vary depending on the surface, previous coatings, and preparation, which can affect how many coats are needed for a consistent finish. Did you contact our technical team at all? We can help recommend a system better suited to the surface being painted to avoid similar issues on future projects.

Rated 5 out of 5 stars

Rapid delivery

Rapid delivery - Well packaged - Great product - Will use again - Recommended

January 26, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Hi Doog,

Thank you for the great feedback. It’s good to hear the delivery, packaging, and product all met expectations. Appreciate the recommendation, and look forward to helping again on the next project.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look