Rawlins Paints Reviews 

10,838
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including specialized paints and coatings often hard to find elsewhere. Many highlight the excellent service, with staff providing helpful guidance and efficient support. The ordering process is straightforward, and people frequently commend the fast, reliable delivery, often arriving sooner than expected. However, some customers noted delivery issues, including delays, missing items, or damaged packaging. A few also felt product descriptions could be vague, leading to unexpected aggregate sizes or colors not matching online representations. Additionally, some experienced problems with incomplete resin kits or excessive basecoat quantity for their project.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the paint... See more

Service

Users describe positive interactions with service, consistently highlighting its brilliance, efficiency, and... See more

Order

Customers had positive experiences with order, finding the process straightforward and efficient, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering can be a bit confusing at times where item description is vague. Good quick despatch . Good quality paint ,but type 14 thinners and marine paint is getting expensive every time i order new... See more

Company replied

Rated 5 out of 5 stars

So I'm painting a Dutch Barge over red oxides and other paints, and asked James @ Rawlins for advice. He recommended Junolac anti-corrosive paint. This is a beautiful paint, I loved putting it on, and... See more

Company replied

Rated 5 out of 5 stars

top quality bonded resin driveway kits- very easy to use, best price i could find, excellent choice of coloured aggregates and delivered quickly by a very helpful delivery driver ! very pleased to be... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole process has been exceptional, friendly and expert customer service from Lucy in helping me pick the right product, she went above and beyond. I received the order when... See more

Company replied



Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Fire Protection System Supplier
  4. Industrial Supermarket
  5. Paint Manufacturer
  6. Tool Store

Information provided by various external sources

Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.

rawlinspaints.com Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(10,838)

602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

Easy to use website, brought this paint last year, bit expensive, but hubby said paint is excellent, looks lovely on my walls.very quick delivery,

March 31, 2026
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Reply from Rawlins Paints

Thanks Georgina. We’re really pleased to hear you found the website easy to use and that the paint performed so well on your walls, it’s great to know the finish proved worthwhile. Thanks again for your continued custom and for mentioning the quick delivery too.

Rated 5 out of 5 stars

Good product

Good product, easy application

March 31, 2026
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Reply from Rawlins Paints

Thanks Yuriy. Great to hear you were pleased with the product and found it easy to apply, appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Thank you Nick

Nick from Customer services was extremely helpful in explaining the application of the product. Having miss read the instructions he has helped me understand the correct way to apply the paint. I couldn’t be happier with his input.

March 30, 2026
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Reply from Rawlins Paints

Thanks Benjamin, that’s fantastic to hear. We’ll be sure to pass your comments on to Nick.

Rated 4 out of 5 stars

Don't drop

Rolled out of the car and it split open
Not your fault, but not in strong plastic bins.

March 30, 2026
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Reply from Rawlins Paints

Thanks George for the feedback. We appreciate you taking the time to leave a review, and your comments have been noted.

Rated 5 out of 5 stars

The staff and service

The staff and service

March 30, 2026
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Reply from Rawlins Paints

We really appreciate kind comments about our staff and service. It’s great to know the team made a positive impression, and we hope to help again soon.

Rated 5 out of 5 stars

Our experience was above avarage the…

Our experience was above avarage the only concern is lapse of time. We hope our next transaction will improve on delivery time.

March 30, 2026
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Reply from Rawlins Paints

Thanks Henry for the feedback. We’re pleased your overall experience was a positive one, though we appreciate your comments regarding the delivery time. We’re always working to improve dispatch and courier performance, and we hope your next order arrives much more quickly. Thanks again for choosing Rawlins.

Rated 5 out of 5 stars

Super fast delivery at a reasonable…

Super fast delivery at a reasonable price. Customer advice on paint choice was also top notch.

March 14, 2026
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Reply from Rawlins Paints

Thanks Evan, we really appreciate the feedback. Great to hear the delivery was fast, the pricing hit the mark, and the advice helped you choose the right paint for the job. Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

Quality paint delivered quickly

Response to my order was quick and efficient and item arrived very quickly. The paint was of good quality and I was very pleased with the finished result.

Thank you

March 12, 2026
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Reply from Rawlins Paints

Thanks Maggie, that’s lovely to hear. We’re really pleased the paint arrived quickly and gave you the finish you were hoping for. Thanks again for ordering from Rawlins.

Rated 5 out of 5 stars

Easy to order great experience came on…

Easy to order great experience came on time no problem pack well

March 23, 2026
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Reply from Rawlins Paints

Thanks, Trevor. We're really pleased everything went smoothly from start to finish. Glad ordering was easy, the delivery arrived on time, and everything turned up well packed.

Rated 5 out of 5 stars

Quilty and professional finish

Paint was delivered on time
The product used gave the protection I needed step by step guild for the painter ,this gave a professional finish
I would definitely pass on this company details

March 10, 2026
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Reply from Rawlins Paints

Really glad the paint arrived on time and gave you the protection you needed. It’s great to hear the step-by-step guidance helped the painter achieve a proper professional finish. We really appreciate you saying you’d recommend us too.

Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful . The product fantastic fast delivery

March 19, 2026
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Reply from Rawlins Paints

Thanks for the feedback! Pleased to hear the team were helpful and that the product delivered as expected. Great to know it all arrived quickly too.

Rated 5 out of 5 stars

great customer service

everytime i needed advice on what paint to purchase for my required job it was on hand and the time response was outstanding

the level of detail they went into with specification was good and reassuring the correct product was supplied

March 10, 2026
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Reply from Rawlins Paints

Thanks, Karl , that's great to hear the advice was there when you needed it and that the response times stood out. Getting the specification right is key, so it’s good to know you felt confident in the product supplied. Appreciate you sharing this.

Rated 5 out of 5 stars

I recently ordered a resin kit

I recently ordered a resin kit , everything from ordering to delivery was easy and well informed, I noticed a error with my order which was quickly sorted, I would definitely be using this company again, Laura in the office is amazing. Thank you again.

March 13, 2026
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Reply from Rawlins Paints

Thanks Angela. Really pleased to hear everything went smoothly from order to delivery, and that the issue was sorted quickly. Laura will be glad to hear your kind words too. We look forward to helping again next time.

Rated 5 out of 5 stars

Great Service and range of products

Great, quick service. Quick to reply to email and very helpful. Brilliant range of products too!

March 17, 2026
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Reply from Rawlins Paints

Really glad the team could respond quickly and help out, Victoria. Great to hear the range stood out as well. Appreciate the kind words.

Rated 5 out of 5 stars

I am a returning customer

I am a returning customer, quality paint and excellent delivery service…

March 15, 2026
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Reply from Rawlins Paints

Great to have you back, Hamish! Pleased to hear the paint quality and delivery continue to meet expectations. Really appreciate your ongoing support.

Rated 5 out of 5 stars

Great products and excellent service

Great products and excellent service. Fast dispatch and delivery.

February 27, 2026
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Reply from Rawlins Paints

Much appreciated, Helen; really pleased to hear you’re happy with both the products and the service. Great to know everything arrived quickly too.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. The color i wanted wasn't on the chart so I searched it on the website and it came up. Airforce grey. The paint was delivered fairly quickly. I ordered 2 tins , black and grey. The grey paint is thicker than the black but both have done a good job.

March 6, 2026
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Reply from Rawlins Paints

Thanks, Gillian, glad you were able to find the exact colour you needed and get everything ordered without hassle. Good to hear both paints performed well, and that’s a useful note on the consistency between colours too. Appreciate you sharing your experience.

Rated 4 out of 5 stars
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Reply from Rawlins Paints

Thanks for your feedback - glad the service was good overall, though sorry the delivery arrived a day later than expected. Our cut-off for next-working day delivery is 3pm and I can see your order was placed at 4:52pm, unfortunately too late for us to process in time.

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