Rawlins Paints Reviews 

10,838
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including specialized paints and coatings often hard to find elsewhere. Many highlight the excellent service, with staff providing helpful guidance and efficient support. The ordering process is straightforward, and people frequently commend the fast, reliable delivery, often arriving sooner than expected. However, some customers noted delivery issues, including delays, missing items, or damaged packaging. A few also felt product descriptions could be vague, leading to unexpected aggregate sizes or colors not matching online representations. Additionally, some experienced problems with incomplete resin kits or excessive basecoat quantity for their project.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the paint... See more

Service

Users describe positive interactions with service, consistently highlighting its brilliance, efficiency, and... See more

Order

Customers had positive experiences with order, finding the process straightforward and efficient, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering can be a bit confusing at times where item description is vague. Good quick despatch . Good quality paint ,but type 14 thinners and marine paint is getting expensive every time i order new... See more

Company replied

Rated 5 out of 5 stars

So I'm painting a Dutch Barge over red oxides and other paints, and asked James @ Rawlins for advice. He recommended Junolac anti-corrosive paint. This is a beautiful paint, I loved putting it on, and... See more

Company replied

Rated 5 out of 5 stars

top quality bonded resin driveway kits- very easy to use, best price i could find, excellent choice of coloured aggregates and delivered quickly by a very helpful delivery driver ! very pleased to be... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole process has been exceptional, friendly and expert customer service from Lucy in helping me pick the right product, she went above and beyond. I received the order when... See more

Company replied



Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Fire Protection System Supplier
  4. Industrial Supermarket
  5. Paint Manufacturer
  6. Tool Store

Information provided by various external sources

Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.

rawlinspaints.com Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(10,838)

602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very helpful advice on type of paint to…

Very helpful advice on type of paint to use.
Easy ordering and then clear instructions and easy to use.
I was surprised at how much the paint was for a small dinghy

April 10, 2026
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Reply from Rawlins Paints

Hi Sara,

Thank you for taking the time to leave such a thoughtful review. It’s great to hear our advice helped you choose the right paint, and that ordering and using it were both straightforward.

Our marine paints may feel costly on a smaller job, especially for something like a dinghy, but are made to cope with tough conditions and give lasting protection. We really appreciate your feedback and your support.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Went above and beyond.
Responded to email enquiries and phone calls.
Laura in particular was standout.
Highly recommend and will certainly let be using again.

April 9, 2026
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Reply from Rawlins Paints

Thanks Louise, that’s wonderful feedback. We’re really pleased the team could help throughout your enquiries and provide the level of service you were looking for. We’ll be sure to pass your kind comments on to Laura in particular. Thanks again for the recommendation, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

The ordering on line was very easy and…

The ordering on line was very easy and deliver was very quick, Quality of Paint was first class

April 9, 2026
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Reply from Rawlins Paints

Thanks Tony. We’re really pleased you found the online ordering straightforward and that delivery was quick. It’s great to hear the paint quality lived up to expectations too. Thanks again for your feedback and for choosing Rawlins.

Rated 4 out of 5 stars

All as expected

All as expected, product arrived as expected in good time and well packaged.

April 9, 2026
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Reply from Rawlins Paints

Thanks Nick. We’re pleased everything arrived as expected, well packaged, and in good time. Thanks again for your order and for taking the time to leave a review.

Rated 5 out of 5 stars

Very helpful staff and a huge range of…

Very helpful staff and a huge range of great products.
Prompt delivery.

March 25, 2026
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Reply from Rawlins Paints

Thanks so much for taking the time to leave this. We’re really pleased the team could help, and it’s great to hear the delivery arrived promptly too. Much appreciated.

Rated 1 out of 5 stars

This kompany seling stones resins to …

This kompany seling stones resins to and they give me a lot problems as mixing color doesn't com with 4 difriend backs to mixing it was incomplete. All job was delayed for week and no people there to understand what they sell.
They seing replacement delivery its on the way but where delivery delayed it was comming out there was no delivery at all in progress and they starting arguing about 4 difriend colors should be mix .Problem is there was never 4 colours and the was wery difficult to understand.
In the end no more time to explain anymore
Maybe they good to sell paint but resins a lot problems and lack of understanding what they seling.

May 6, 2026
Unprompted review
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Reply from Rawlins Paints

Hi Grzegorz,

Thank you for your feedback. We are very sorry to read this and fully understand how frustrating delays and product issues can be, especially when they affect a live job.

Before this review was left, the customer service team tried to contact you by phone, but the calls were rejected. Since the review was posted, Nick, the technical manager, has also tried to speak with you directly so we can understand exactly what has happened and help resolve it properly.

We have also requested your contact details through Trustpilot, but have not received a reply so far.

We do want to work with you to put this right. Please call us back on 0113 2455450, option 2, or email Nick directly at nick@rawlinspaints.com. Once we can speak with you, we will be more than happy to review the issue and help find the best way forward.

Kind regards,
Rawlins Paints

Rated 5 out of 5 stars

All good as expected

All good as expected

March 25, 2026
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Reply from Rawlins Paints

Thanks for the feedback. Glad everything arrived as expected and the service delivered what you needed. We appreciate the support.

Rated 5 out of 5 stars

I have used Rawlins before and as usual…

I have used Rawlins before and as usual the order and delivery process went smoothly. I like the choice of colours and products they sell on their website.

April 5, 2026
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Reply from Rawlins Paints

Thanks for coming back to us again. It’s great to hear the ordering and delivery process was smooth once more. We’re also pleased the range of colours and products on the website stood out. Really appreciate your continued support.

Rated 5 out of 5 stars

Super fast delivery every time

Super fast delivery every time

March 25, 2026
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Reply from Rawlins Paints

Thanks so much for the lovely feedback, Lisa; it’s great to hear delivery has been consistently fast. We really appreciate your continued support.

Rated 5 out of 5 stars

Great website and customer service

Great website and easy to navigate. I then called for some advice on products and was quickly guided to the correct product.

March 23, 2026
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Reply from Rawlins Paints

Thanks Darren. Great to hear you found the website easy to navigate and that the team could quickly point you towards the right product. Getting the correct coating for the job is important, so we’re pleased the advice helped. Thanks again for your feedback and for choosing Rawlins.

Rated 5 out of 5 stars

The paint I ordered arrived the next…

The paint I ordered arrived the next day ,that was a very fast turn around

April 7, 2026
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Reply from Rawlins Paints

Thanks Steven. We’re really pleased your order arrived so quickly and that the turnaround met expectations. Thanks again for choosing Rawlins and for taking the time to leave a review.

Rated 5 out of 5 stars

Next day delivery

Next day delivery - excellent

April 6, 2026
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Reply from Rawlins Paints

Thanks Philip. We’re really pleased the next day delivery hit the mark. Thanks again for your order and for taking the time to leave a review.

Rated 5 out of 5 stars

Great product, expensive but you get what you pay for !!

Spent a lot of time researching products and settled on thermoguard. After placing the order which was really easy I received a phone call to advise on the delivery. At that point I took the opportunity to make sure I’d selected the correct paint.
Delivery was fast and the items arrived in damaged as promised. The colour we chose was bang on the RAL colour match, delighted with the finished result as we specified 6sqm coverage you get a 5ltr white that goes on like porridge !! Definitely need to apply with a fine / medium roller. We only just had enough so make sure you check your measurements when ordering.
The top coat was a lot easier to apply and coverage is excellent. The paint fumes do linger for a long time afterwards, two weeks on we can still smell the paint. It is really faint though now. Ensure you paint in well ventilated area the top coat was strong ! I would definitely recommend this product.

April 3, 2026
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Reply from Rawlins Paints

Thanks Alex for such a detailed review. It’s great to hear the Thermoguard system delivered the finish and colour match you were looking for, and that the team could help confirm you had selected the correct product before dispatch.

Intumescent basecoats apply very differently to standard paints, we’re pleased the final result was worth the effort and that delivery and communication met expectations too.

Thanks again for taking the time to leave such comprehensive feedback and for recommending the product.

Rated 5 out of 5 stars

Our paint was despatched and received …

Our paint was despatched and received quickly. It was well packaged . Happy with the product.

March 19, 2026
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Reply from Rawlins Paints

Thanks Angela. We’re really pleased your paint arrived quickly, was well packaged, and met your expectations. Thanks again for taking the time to leave a review, and we hope to help again on your next project.

Rated 5 out of 5 stars
Rawlins Paints logo

Reply from Rawlins Paints

Thanks Paul. We’re pleased to hear you were happy with both the service and the advice provided. Helping customers choose the right products for the job is what the team is here for, so your feedback is greatly appreciated.

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service, providing advice and promptly addressing product queries.

April 2, 2026
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Reply from Rawlins Paints

Thanks Oil. We really appreciate the kind comments. Providing clear technical advice and responding quickly to product queries is a big part of what the team aims to deliver, so it’s great to hear that reflected in your experience. Thanks again for your support.

Rated 1 out of 5 stars

Absolutely poor service from this…

Absolutely poor service from this company I ordered a resin bound kit item came in separate delivery’s 4 in total , one item was damaged 3 weeks later damaged item arrived , unfortunately this was not enough for my project so regrettedly had to purchase another kit from same company no surprise this delivery came in one shipment but with a bag missing now it looks to be a long wait to have this rectified stay clear of this company if you are expecting things to go smoothly

April 29, 2026
Unprompted review
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Reply from Rawlins Paints

Thank you for your review, Sandy. We’re sorry to hear about the issues you experienced with your deliveries and the delays in resolving the damaged and missing items.

After your review was posted, we requested your contact details through Trustpilot but unfortunately did not receive a reply. We then located your order details directly and have since tried reaching out by phone and email, but have been unable to speak with you.

If you can call us back on 0113 2455450, option 2, or email nick@rawlinspaints.com, we will be more than happy to look into this further and help resolve the matter.

We hope to hear from you soon.

Rated 3 out of 5 stars

Overall the staff were very helpful and…

Overall the staff were very helpful and well informed, However, be aware that even though the product says it is in stock on the website and available for next day delivery, It might not be. Two weeks lead time on a product that I paid for a pre ten next day, is not quite the same.

April 1, 2026

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