Rawlins Paints Reviews 

10,838
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including specialized paints and coatings often hard to find elsewhere. Many highlight the excellent service, with staff providing helpful guidance and efficient support. The ordering process is straightforward, and people frequently commend the fast, reliable delivery, often arriving sooner than expected. However, some customers noted delivery issues, including delays, missing items, or damaged packaging. A few also felt product descriptions could be vague, leading to unexpected aggregate sizes or colors not matching online representations. Additionally, some experienced problems with incomplete resin kits or excessive basecoat quantity for their project.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the paint... See more

Service

Users describe positive interactions with service, consistently highlighting its brilliance, efficiency, and... See more

Order

Customers had positive experiences with order, finding the process straightforward and efficient, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering can be a bit confusing at times where item description is vague. Good quick despatch . Good quality paint ,but type 14 thinners and marine paint is getting expensive every time i order new... See more

Company replied

Rated 5 out of 5 stars

So I'm painting a Dutch Barge over red oxides and other paints, and asked James @ Rawlins for advice. He recommended Junolac anti-corrosive paint. This is a beautiful paint, I loved putting it on, and... See more

Company replied

Rated 5 out of 5 stars

top quality bonded resin driveway kits- very easy to use, best price i could find, excellent choice of coloured aggregates and delivered quickly by a very helpful delivery driver ! very pleased to be... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole process has been exceptional, friendly and expert customer service from Lucy in helping me pick the right product, she went above and beyond. I received the order when... See more

Company replied



Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Fire Protection System Supplier
  4. Industrial Supermarket
  5. Paint Manufacturer
  6. Tool Store

Information provided by various external sources

Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.

rawlinspaints.com Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,838)

602 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent informative website

Excellent informative website.
Easy to use and navigate, with a great choice of products.
The product I ordered was as described and just what I wanted. Also packaged well and delivered on-time.
Brilliant Service
Thank You

April 15, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you for sharing such kind feedback, Margaret. Clear product information and reliable delivery make a big difference, so it’s great to know everything worked well for your order.

Rated 4 out of 5 stars

Floor paint.

Good delivery.
Paint was water based white concrete Coovar for the edge of steps leading to a public building. It coverd easily. The finish was very bright. So far, it is wearing well. Plenty in the tin for 2 more coats in the future.

April 23, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Glad to hear delivery went smoothly and the paint was easy to apply, Paul. Step edges need a clear, durable finish, so it’s encouraging to hear the Coo-Var coating is wearing well.

Rated 5 out of 5 stars

Exterior floor paint

Quick and informed responses to questions

April 20, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Really pleased the team could help with informed answers. Thanks for taking the time to review Rawlins Paints, Martin.

Rated 5 out of 5 stars

Had a pricey tin of paint delivered…

Had a pricey tin of paint delivered from Rawlings. It was damaged in transport - tin arrived bent, lid off and half empty.

To be fair the courier must have really bashed it about, but the tin itself could have been packaged better.

Called Rawlings and they were very apologetic and 100% helpful. Next day I had a replacement tin. This time they went to town on the packaging. 👌

Great paint, nice to deal with.

July 30, 2025
Rawlins Paints logo

Reply from Rawlins Paints

Really appreciate the fair feedback. Damage in transit is frustrating, especially with a specialist paint order, so we're pleased the team could get a replacement out quickly. Great to hear the second delivery was better protected and the paint hit the mark.

Rated 5 out of 5 stars

Troublesome base layers on Dutch Barge

So I'm painting a Dutch Barge over red oxides and other paints, and asked James @ Rawlins for advice. He recommended Junolac anti-corrosive paint. This is a beautiful paint, I loved putting it on, and after really simple prep of surfaces the finish is outstanding. The Barge really pops in sky blue and cream. Brilliant!

April 8, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thanks for such a brilliant review, Andy. Sounds like a fantastic project, and great to hear James pointed you towards the right product for it. Junolac has a really nice finish when it goes on well, so it’s good to know you enjoyed using it too. Sky blue and cream on a Dutch barge sounds spot on - would love to see the finished result.

Rated 1 out of 5 stars

Ordered pvc paint

Ordered pvc paint. Before delivery I told them I had ordered the wrong sort. I was told if I reused delivery and it got sent back to them I still would not receive a refund or exchange

May 13, 2026
Unprompted review
Rawlins Paints logo

Reply from Rawlins Paints

Hello Sally,

Thank you for your review. As discussed with you prior to this review being left, the product ordered was customised to the colour specification selected during purchase. Under our Terms & Conditions, customised products made to a customer’s specification are non-returnable and non-refundable, as outlined in section 7(c): “A Consumer may not cancel a Contract if the Products have been made to the Customer’s specifications, for example following a particular colour specification.” This policy is agreed to during checkout before an order is placed.

We understand selecting the correct product can sometimes be difficult, which is why our technical team is available via live chat, phone, email, and social media to help customers choose the most suitable product for their project before purchasing. We also strongly recommend reviewing the downloadable technical and application data sheets available on every product page to ensure the product is appropriate and applied correctly.

Whilst we appreciate your disappointment, the position explained to you before the review remains unchanged in line with the agreed terms of sale.

Yours sincerely,

Rawlins Paints.

Rated 5 out of 5 stars

Bought paint from Rawlins online…

Bought some paint from Rawlins online and can highly recommend the company. It was a very easy transaction the paint was packaged well and really pleased with the colour too. Thank you

April 1, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you for the recommendation. Great to hear the order process was straightforward and that the paint arrived safely packed. Even better that you’re pleased with the colour - always the most important part once the tin is opened!

Rated 5 out of 5 stars

Rawlins are one of the best paint…

Rawlins are one of the best paint suppliers i have ever used. All types of paint in many different colours.

April 1, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you for the fantastic review. Really appreciated. Glad you found the range useful - there’s certainly no shortage of colours and specialist paints to choose from.

Rated 5 out of 5 stars

Very professional and prompt delivery.

Very professional and prompt delivery.

April 8, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you for the 5-star review, Nicholas. Great to hear you were pleased with the professional service and prompt delivery. The team works hard to keep orders moving quickly, so the feedback is much appreciated. Thanks again for choosing Rawlins Paints.

Rated 5 out of 5 stars

Great Service

Great service from an excellent company - big advantage is that you can phone them for advice.

April 13, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Thank you for the 5-star review. It’s great to hear the advice and support made a difference. Speaking directly with customers to help with product selection and technical questions is a big part of what the team does every day, so the feedback is really appreciated. Thanks again for choosing Rawlins Paints.

Rated 5 out of 5 stars

A product I have used with…

A product I have used with satisfaction previously price ok delivered prompt in good packaging.

April 11, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Hi Ray,

Thank you for your continued custom and for taking the time to leave a review. We appreciate your support and look forward to helping again in the future.

Rated 5 out of 5 stars

Speedy delivery excellent product will…

Speedy delivery excellent product will definitely buy from again and recommend to everyone.

March 28, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Hi Karen,

Thank you for the lovely review. It’s great to hear your order arrived quickly and that you were so pleased with the product.

We really appreciate the recommendation and look forward to helping again next time.

Rated 5 out of 5 stars

Very good service.

Clear ordering form, very fast delivery for a product not easy to find.

April 10, 2026
Rawlins Paints logo

Reply from Rawlins Paints

Hi Oliver,

Thank you for the great review. We’re pleased to hear you found the ordering process straightforward and that your order arrived so quickly.

It’s always good to know we could help source a product that wasn’t easy to find elsewhere. We really appreciate your support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look