Rawlins Paints Reviews 

10,838
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including specialized paints and coatings often hard to find elsewhere. Many highlight the excellent service, with staff providing helpful guidance and efficient support. The ordering process is straightforward, and people frequently commend the fast, reliable delivery, often arriving sooner than expected. However, some customers noted delivery issues, including delays, missing items, or damaged packaging. A few also felt product descriptions could be vague, leading to unexpected aggregate sizes or colors not matching online representations. Additionally, some experienced problems with incomplete resin kits or excessive basecoat quantity for their project.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the paint... See more

Service

Users describe positive interactions with service, consistently highlighting its brilliance, efficiency, and... See more

Order

Customers had positive experiences with order, finding the process straightforward and efficient, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering can be a bit confusing at times where item description is vague. Good quick despatch . Good quality paint ,but type 14 thinners and marine paint is getting expensive every time i order new... See more

Company replied

Rated 5 out of 5 stars

So I'm painting a Dutch Barge over red oxides and other paints, and asked James @ Rawlins for advice. He recommended Junolac anti-corrosive paint. This is a beautiful paint, I loved putting it on, and... See more

Company replied

Rated 5 out of 5 stars

top quality bonded resin driveway kits- very easy to use, best price i could find, excellent choice of coloured aggregates and delivered quickly by a very helpful delivery driver ! very pleased to be... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole process has been exceptional, friendly and expert customer service from Lucy in helping me pick the right product, she went above and beyond. I received the order when... See more

Company replied



Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Fire Protection System Supplier
  4. Industrial Supermarket
  5. Paint Manufacturer
  6. Tool Store

Information provided by various external sources

Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.

rawlinspaints.com Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(10,838)

602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Resin

I placed an order with Rowlins Paints the service was great and kept me informed of all delivery dates and times, product was amazing and good value for money great company.

May 5, 2026
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Reply from Rawlins Paints

Really pleased to read this, Dave. Keeping customers informed about delivery matters, so it’s good to know the updates helped. Thanks for the kind comments.

Rated 5 out of 5 stars

Your paint is excellent and it will be…

Your paint is excellent and it will be the paint I buy in future for outdoor work. Many thanks.

May 5, 2026
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Reply from Rawlins Paints

Really pleased to read this, Sandra. Thanks for the kind feedback, and glad the product impressed.

Rated 5 out of 5 stars

Colour as shown!!

East ordering, fast delivery, used a collection point which worked well.

Paint - excellent product and exactly as the colour looked on the website

May 4, 2026
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Reply from Rawlins Paints

Appreciate the review, Laura. The team will be glad to hear everything worked well for you.

Rated 5 out of 5 stars

The paint colour match was perfect,

The paint colour match was perfect,
The paint was easy to apply with a long pile roller and brush.
It looks great and I have great hopes that it will cure my long standing damp problem

April 19, 2026
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Reply from Rawlins Paints

Really pleased the finish looks great, Richard. It’s good to know the colour matching and application both went smoothly. Thanks for sharing your feedback.

Rated 5 out of 5 stars

The items arrived in time

The items arrived in time, were as advertised, well packaged with NO damage.

April 18, 2026
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Reply from Rawlins Paints

Appreciate you taking the time to leave this feedback, Lucian. It's good to know the order arrived as expected and that the packaging helped ensure everything arrived without any damage.

Rated 5 out of 5 stars

Prompt delivery.

Order processed and delivered to me promptly.

April 17, 2026
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Reply from Rawlins Paints

Really pleased to hear this, David. Thanks for choosing Rawlins Paints.

Rated 1 out of 5 stars

Unpleasant Customer Service Experience – Talked Over Rather Than Helped

I contacted customer services at early enquiry stage seeking advice about coatings for a warehouse roller door and explained I was looking to understand broad options before investigating specification details. Unfortunately I found the interaction difficult and not particularly collaborative. I felt interrupted and talked over, and the conversation became highly technical very quickly without much attempt to understand the problem I was trying to solve. I appreciate technical information is important, but I came away feeling unsupported rather than advised. A more consultative approach would have been appreciated.

May 29, 2026
Unprompted review
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Reply from Rawlins Paints

Hello Rachelle,

Thank you for taking the time to explain your experience. We’re sorry to read that the conversation felt more technical than helpful, and that you came away feeling talked over rather than properly advised.

That isn’t how we want early-stage coating advice to feel. Nick, our Technical Manager, would welcome the chance to speak with you directly, understand what happened, and help with your warehouse roller door enquiry in a more consultative way.

Please call and ask for Nick on 0113 2455450 and choose option 2, or email nick@rawlinspaints.com, and we’ll do our best to help.

Yours sincerely,

Rawlins Paints

Rated 5 out of 5 stars

Very good experience from start to finish.

Very good experience. The team helped me to get the correct paint I needed and certificate for building control. Thank you guys for making the experience easy and smooth.

April 16, 2026
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Reply from Rawlins Paints

Appreciate the review, Romina. Getting the right paint and paperwork matters, so it’s good to hear the team could help from start to finish.

Rated 5 out of 5 stars

Had a problem with my order phoned…

Had a problem with my order phoned customer service and received a duplicate order the next day by 10am, very impressed.
Would definitely recommend.

April 29, 2026
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Reply from Rawlins Paints

Great to hear the team resolved the order problem so promptly. Thanks for taking the time to leave this feedback, it’s much appreciated.

Rated 5 out of 5 stars

Small area resin bound DIY

Great service, product was spot on, my only quibble would be that the aggregate size is bigger than I expected- maybe read the product description more than I did!!!! Worked well and looks really good

April 15, 2026
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Reply from Rawlins Paints

Appreciate the review, Dave. Glad the resin bound DIY job worked well and gave a good finish, the team will be pleased to hear the product performed well.

Rated 5 out of 5 stars

Extremely helpful

Fabulous product knowledge. Extremely helpful over the phone. Delivery on time. Competitive pricing. Would certainly use them again

April 28, 2026
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Reply from Rawlins Paints

Appreciate the feedback, Dean. Glad the product knowledge and phone support helped you find what you needed, and even better to hear the delivery arrived as expected.

Rated 5 out of 5 stars

First rate service…as always

As always, Rawlins supplied the specific paint I needed, quickly and very efficiently. They have never let me down. Many thanks.

April 27, 2026
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Reply from Rawlins Paints

Really appreciate the kind words, Steve. Consistently reliable service and fast delivery are exactly what the team aims for, so this feedback means a lot. Thanks again for choosing Rawlins Paints.

Rated 5 out of 5 stars

Great service

Great service, phoned up for some advice, really helpful.

April 25, 2026
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Reply from Rawlins Paints

Glad to hear the phone support helped, Peter. Thanks for taking the time to leave this for Rawlins Paints.

Rated 5 out of 5 stars

The product was easy to order and…

The product was easy to order and dispatched promptly

April 23, 2026
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Reply from Rawlins Paints

Really pleased the process was smooth, Les. Easy ordering and quick dispatch are always good to hear about, so thank you for sharing this.

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