Ordering can be a bit confusing at times where item description is vague. Good quick despatch . Good quality paint ,but type 14 thinners and marine paint is getting expensive every time i order new... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So I'm painting a Dutch Barge over red oxides and other paints, and asked James @ Rawlins for advice. He recommended Junolac anti-corrosive paint. This is a beautiful paint, I loved putting it on, and... See more
Company replied
top quality bonded resin driveway kits- very easy to use, best price i could find, excellent choice of coloured aggregates and delivered quickly by a very helpful delivery driver ! very pleased to be... See more
Company replied
From start to finish the whole process has been exceptional, friendly and expert customer service from Lucy in helping me pick the right product, she went above and beyond. I received the order when... See more
Company replied
Company details
- Paint Store
- Decoration and Interior Design Store
- Fire Protection System Supplier
- Industrial Supermarket
- Paint Manufacturer
- Tool Store
Information provided by various external sources
Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.
rawlinspaints.com Details
Written by the company
Contact info
Northspeed House, LS11 9NF, Leeds
- 01132455450
- sales@rawlinspaints.com
- www.rawlinspaints.com
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rawlins Paints
Really pleased to hear this, Ade. Thanks for choosing Rawlins Paints.
Excellent advice and customer service…
Excellent advice and customer service as usual
Keep up the good work!
May 14, 2026
Reply from Rawlins Paints
Really pleased to read this. Providing knowledgeable paint advice and helpful service is what the team strives for, so your comments mean a lot. Thanks for taking the time to leave a review.
Most Helpful when I had a problem…
Most Helpful when I had a problem ordering.
Paint arrived very quickly, and is of excellent quality. Easy to apply and finish is excellent.
May 11, 2026
Reply from Rawlins Paints
Thanks for the review, John. Great to hear the team could help with the ordering issue and that the paint arrived quickly.
Long wait
When I initially rang up the lady I spoke to was lovely & helpful, found the paint I needed, I sent order in & received Proforma Invoice which we paid immediately, 4 weeks later we had not received our paint & had to chase them up, even though I did get an apology there system had not worked hence the average rating. Cannot comment on paint or delivery yet as it is supposed to arrive sometime today
May 14, 2026
Nice experience from ordering to delivery
Easy ordering, great communication and prompt delivery. Thank you
April 30, 2026
Reply from Rawlins Paints
Appreciate the lovely feedback, Susie, the team will be glad to know.
Always helpful above and beyond...very…
Always helpful above and beyond...very knowledgeable about their paints ...
April 16, 2026
Reply from Rawlins Paints
Appreciate the kind review, Amanda. The team will be glad to know their paint knowledge and support stood out.
Just started using,colour is good ,goes…
Just started using,colour is good ,goes on well .
So far happy customer.
May 10, 2026
Reply from Rawlins Paints
Appreciate the feedback, Margaretta. Glad you’re happy with the colour and application.
Very efficient service and the product…
Very efficient service and the product was easy to use and a good colour match. Have used this company a couple of times and would definitely recommend them.
May 6, 2026
Reply from Rawlins Paints
Appreciate the recommendation, Kevin. Glad the product and service both delivered, and thanks for coming back to Rawlins Paints.
Reply from Rawlins Paints
Really pleased to hear this, Emma. Thanks for choosing Rawlins Paints.
Paint is absolutely fine but not the colour matching.
Paint is absolutely fine but not impressed with colour matching service. I supplied painted sample of paint supplied 3 years ago but colour match was way off. Fortunately I found delivery note from 3 years ago so could order the correct colour.
May 12, 2026
Reply from Rawlins Paints
Appreciate the feedback, Caroline. Glad everything worked well, from delivery through to the product itself.
Service with reliability.
The delivery was prompt and the product well packed; it did the job well. No complaints.
Impressed with the set up.
May 11, 2026
Reply from Rawlins Paints
Really pleased to read this, Mike. Thanks for the kind comments and for choosing Rawlins Paints.
I bought some gravel
Ordinary unremarkable experience.
I bought some gravel and it turned up a few days later.
Extortionate carriage charge.
May 10, 2026
I decided to change the colour of my…
I decided to change the colour of my upvc front door to Ultramarine blue and after researching I found Rawlins Paint company who were able to tint the paint to the colour I wanted.
My door looks fabulous, even if I say so myself! I'm really happy with the quick delivery, the paint colour and the hardiness of the paint itself. I wouldn't hesitate to recommend this company.
May 10, 2026
Reply from Rawlins Paints
Really pleased to read this, Sue. Glad that the team could tint the paint to the colour you wanted and that your front door now looks fabulous. Thanks for the recommendation.
Mural artist on a paint deadline shops here …
As a mural artist I frequently need large quantities of specialised primer and varnish on a tight deadline and in varied colours
Rawlins is my go to supplier, I have consistently shopped there for nearly ten years.
Prompt delivery, a sharp price and amazing costumer service that is extremely unusual in this day and age.
I wouldn’t go anywhere else,
May 21, 2026
Unprompted review
Reply from Rawlins Paints
Thanks for the fantastic review. It’s great to hear Rawlins Paints has been your go-to supplier for specialist primer and varnish for nearly ten years, the team will really appreciate your comments.
Number one choice for Paint and Varnish
I have ordered a range of paint and varnish from Rawlins for close to ten years now and they are consistently good value with prompt delivery and have excellent sales and technical team on hand.
I wouldn't go anywhere else
Cannot recommend them highly enough.
Their individual customer service is second to none, I fun the human shopping experience they provide quite unusual in this day and age.
5🌟
April 25, 2026
Reply from Rawlins Paints
Thanks for such a fantastic review, Christopher. It’s wonderful to hear you’ve trusted Rawlins Paints for paint and varnish over the years, and that the sales and technical teams continue to help. The team will really appreciate your kind words.
The paint applied well and seems to be…
The paint applied well and seems to be of good quality stopping the rust and creating a good barrier!!
April 23, 2026
Reply from Rawlins Paints
Really pleased to read this, David. Rust protection is exactly where the right metal paint matters, so it’s good to hear the coating has gone on well.
Nick at Rawlins has been in touch to see if the Company can help Islanders buy their product. The islands are lovely places to live, but the tranport costs and problems of buying things cause issues
It would be nice if this company,like amazon, could use Royal Mail to deliver to the islands. I believe I have got the paint, it is at my sons 30 miles away on the mainland . So, it arrived thanks, but I can not get it or use it. Perhaps the bosses at Rawlins could be abit more customer focused and help us out on the islands
June 4, 2026
Reply from Rawlins Paints
Thank you for taking the time to leave your feedback, Stuart. We understand how frustrating it must be to know your paint has arrived on the mainland but still be unable to get hold of it. We’ve tried contacting you several times to discuss this, but unfortunately haven’t been able to speak with you directly.
We use dedicated paint couriers for deliveries across mainland England, Scotland and Wales. Royal Mail limits water-based products, including Murfill Waterproofing Coating, to 150ml per parcel, so it isn't a viable option for full-size tins. The only water-based products we send with Royal Mail are colour sample sachets.
The delivery area is shown on every product page, and if you're on one of the islands we're always happy to look at alternative courier options before an order is placed, where these are available. If you can give me (Nick) a call back on 0113 2455450 (option 2) or email nick@rawlinspaints.com, I will be more than happy to help.
Completely wrong colour advertisement.
Completely wrong colour to that advertised online. Although I appreciate that online/digital examples cannot be completely relied upon, they should advertise something at the very least, similar to the product being sold. In this case it didn’t. I was sold 2 tins of paint costing £70, which was absolutely nothing like the colours and examples shown on the website. There was little interesting in compensating the false colour, other than sending 2 more tins of completely useless paint.
Would 100% recommend shopping elsewhere.
June 3, 2026
Unprompted review
Reply from Rawlins Paints
Hello Adam,
We’re sorry to read that you remain unhappy with the colour received. We recognise how frustrating it can be when a colour viewed online does not appear as expected in person.
After you contacted us, the team investigated the concern and arranged free-of-charge replacement tins from a different batch, with checks made before despatch to you. When you raised the same concern again, the matter was reviewed further. A brush-out sample of BS 20 D 45 was checked against a BS colour chart and found to match the specified colour. A free colour sample was also sent to you so that this could be compared against the tins supplied.
As explained during our correspondence, online colour examples are only a guide. Screen settings, device type, brightness, lighting conditions and display calibration can all affect how a colour appears digitally. For this reason, physical colour samples are recommended before ordering where an exact shade is important.
The issue was not found to be a manufacturing or colour-matching fault. On that basis, and because the supplied paint has been confirmed against the relevant BS colour reference, we’re unable to offer further compensation.
Yours sincerely,
Rawlins Paints
You can call them
You can call them, and they will give you expert advice on what paint to use
April 22, 2026
Reply from Rawlins Paints
Really pleased to read this, Barry. The technical team will appreciate your comments.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.