One of the worst experiences with a luxury brand - at this stage, I really would just like a full refund! My husband bought me a TOCCATA watch from Dubai Duty free as a present. The watch was... See more
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Thank you to the Service Department at Raymond Weil. Highly Recommend. My Husband and I have just had our watches serviced and mine required a new gold strap and casement as my RW Watch is over 25yr... See more
Bought a day/date Parsifal 5 years ago. Had the watch serviced last year at the Utah service center. Never worked after that. Bracelet placed upside down — sent back 3 (three) times! Still never w... See more
There expensive watch has there numerals falling off, they must have hired grade school kids and didn't get them glued right. Its about a year out of warranty and no one wants to stand by it, Walmart... See more
Company details
Information provided by various external sources
Men & Ladies Swiss Luxury Watches : RAYMOND WEIL Geneve. Swiss Watches for Men & Ladies. Luxury Watches Brand. (SWISS WATCHES) (LUXURY WATCHES). RAYMOND WEIL Luxury Watches : a Swiss Watch Brand.
Contact info
United Kingdom
- www.raymond-weil.com
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Poor quality from an alleged premium brand
Have owned a RW watch now for a little over a year. It has never worked properly and has needed repairing 3 times. For the money no where near the quality expected. RW disinterested. There are better watches available - avoid.
Poor quality
I spent £1300 on a RW Parsifal watch last June. This will be the 5th watch we have purchased between us in 10 years and I have two RW watches myself. We've never had any problems until this one. Every time my husband flies long haul the watch gets condensation on the inside of the face. It's been repaired once and yet it is doing it again. RW are not interested. I will be looking into my rights under the SOG act to see what I can do and then enlist a solicitor to help get my money back. Very poor show at considerable expense.
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