2 or 3 tries after following instructions. To date no contact from you guys about date to bring new leather luve seat. AND an unexpected delivery charge of over $165. because they couldn't repair furn... See more
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See what reviewers are saying
We had service today for an ottoman and Rafiq was courteous, friendly and helpful. He has a great personality and although we had to wait 2 weeks for service, he was super nice. Our issue is not resol... See more
Raymour & Flanagan is by far my best furniture store. The sales representative are always outstandingly kind, knowledgable, patience and genuinely caring. There is always a wide variety to choose fr... See more
The Salesman (Rodney) was very helpful and gave us our space to shop and explore without being in the way. We have a very specific set of needs, two sets of furniture combined, and he went through all... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
939 Old York Road, 19046, Jenkintown, PA, United States
- 2155722461
4.4
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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The Raymour & Flanigan delivery…
The Raymour & Flanigan delivery employees was unprofessional. They wore their dirty germ-infested shoes, came into my home & attempted to walk upstairs with the dirty shoes while matching on the carpet to create shoe prints - I stopped them. They said it's Raymour & Flanigan's policy not to respect customers' home hygiene rules, which customers make for health reasons. The delivery guys insisted that Raymour & Flanigan has a policy that allows them to wear their dirty shoes & match them on top of customer's carpets. They said that Raymour & Flanigan does not care about customers' home hygiene rules and that I can cancel the order if we do not like them. Wow!.
They took the Order back to their truck because I told them to remove their shoes before matching on the clean carpets for hygiene & health reasons. This is a disgrace.
Raymour & Flanigan, as a vendor servicing homes, should have a health hygiene policy that covers customers. By allowing their delivery employees to wear germ-infested shoes and match them on customers' carpets, Raymour & Flanigan are spreading diseases to American homes, which is NOT healthy. I recommend that this report be taken to the CDC for further review of Raymour & Flanigan's home delivery policies. This will help to keep American homes safe.
February 8, 2025
Reply from Raymour & Flanigan - Abington
Dear Dr. Solomon,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent delivery. Your concerns about the hygiene practices of our delivery team are taken very seriously, and we understand the importance of maintaining cleanliness and respect for our customers' homes.
We are committed to providing a high standard of service, and it is clear that we did not meet those expectations in your case. Please be assured that we are reviewing our delivery policies and procedures to ensure that our team respects and adheres to the hygiene preferences of our customers.
Your feedback is invaluable to us, and we will use it to improve our services. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us directly. We appreciate your patience and understanding as we work to address these issues.
Thank you for bringing this to our attention.
Sincerely,
Raymour & Flanigan Customer Service Team
Mohammad was a pleasure to work with and was very patient!
Mohammad was a pleasure to work with and was very patient
January 6, 2025
Terrible customer service
Terrible customer service! I placed an order on line and it stated 1 - 2 weeks delivery, I picked my fabric and since this was for a new special needs member of our house that needed it to help sit and eat in the recliner and it would be an early Christmas present since I placed the order Dec 1st,
After the 2 weeks with no communication, I called and was told it was a special order. How was this a special order since i ordered it in line?
They said well you picked a different fabric. A different fabric? I chose 1 of 3 fabrics, how is that a special order?
Then they told me it would be ready today Dec 21st and in time for Christmas, great!
Well with no communication again, I called and now they are telling me January 21st! What? What happened to Dec 21st?
This special needs adult has to be held on a staff member’s lap to be feed, making it difficult for both!
No alternatives, offers from Raymour to remedy this issue.
No communication from them, I had to reach out to them regarding all updates.
Do NOT shop here, terrible service!!
December 21, 2024
Unprompted review
James McGinley
The employees and management were exceptional. Very polite, engaging and courteous.
December 20, 2024
You always have great selections and…
You always have great selections and multiple ways to pay.
November 29, 2024
Reply from Raymour & Flanigan - Abington
Hi Edward,
Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our wide selection and flexible payment options. It's always our goal to provide a variety of choices to meet our customers' needs. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
I tried multiple times to contact your…
I tried multiple times to contact your company to cancel the order and no one answered the phone or returned my call.
November 27, 2024
Reply from Raymour & Flanigan - Abington
Dear Stacey,
Thank you for taking the time to share your experience. I'm truly sorry to hear about the difficulty you faced in trying to reach us. Your feedback is important, and we take it seriously. We strive to provide excellent customer service, and it's clear we fell short in this instance. Please know that we are looking into this issue to ensure better communication in the future. If there's anything specific you still need assistance with, please reach out to us at rfcare@raymourflanigan.com with your contact information associated with your sale so our team can review and assist!
Sincerely,
Raymour & Flanigan Customer Care Team
Nice Job Rodney…
As a salesman Rodney was so very helpful, professional and pleasant. He made sure my purchase was well taken care of and I was completely satisfied. Nice job, asset to Raymour & Flanigan.
October 22, 2024
Unprompted review
Reply from Raymour & Flanigan - Abington
Dear V. Watford,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Rodney provided you with such helpful, professional, and pleasant service. It's wonderful to know that he ensured your purchase was well taken care of and that you left completely satisfied. We truly appreciate your kind words and will be sure to pass along your compliments to Rodney. Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Raymour and Flanigan is our first stop
Raymour and Flanigan is our first stop always. This time, I found exactly what I wanted in minutes, and bought two!
November 14, 2024
Reply from Raymour & Flanigan - Abington
Dear Charles and Kathryn,
Thank you so much for your wonderful review! We're thrilled to hear that Raymour & Flanigan is your go-to destination and that you found exactly what you wanted so quickly. It's always our goal to provide a seamless and satisfying shopping experience. Enjoy your new purchases, and we look forward to welcoming you back again soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Abington
Thank you so much for your review, Joan! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
review error
i inadvertently wrote my first review with one star but meant 5
October 30, 2024
Unprompted review
Reply from Raymour & Flanigan - Abington
Thank you, Steven, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The sales person was helpful and very…
The sales person was helpful and very pleasant. The whole process went very smoothly.
October 18, 2024
Unprompted review
Reply from Raymour & Flanigan - Abington
Hi Makeda,
Thank you so much for your wonderful review! We're thrilled to hear that you had a smooth and pleasant experience with our sales team. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The salesperson was helpful and…
The salesperson was helpful and pleasant. The process went smoothly.
October 19, 2024
Reply from Raymour & Flanigan - Abington
Dear Makeda,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our salesperson was helpful and pleasant, and that the process went smoothly for you. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Great selection, wonderful sales lady
Wonderful selection of furniture and maravillosa sales lady.
October 20, 2024
Reply from Raymour & Flanigan - Abington
Thank you so much, Janet, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I always go to your store for…
I always go to your store for mattresses and box springs.
October 19, 2024
Reply from Raymour & Flanigan - Abington
Hi Sarah,
Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're thrilled to hear that you always choose our store for your mattress and box spring needs. Your loyalty means the world to us, and we're delighted to know that we've consistently met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Rodney helped me find everything that I…
Rodney helped me find everything that I needed.He was a pleasure to work with. He went out of his way to assure me of a quick delivery of what I ordered.
October 13, 2024
Reply from Raymour & Flanigan - Abington
Thank you so much for your review, Michele! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Richard was very informative
Richard was very informative. Did not rush. Answered all questions.
October 9, 2024
Reply from Raymour & Flanigan - Abington
Dear Valued Customer,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Richard was able to provide you with the information you needed and that he took the time to answer all your questions without rushing. We strive to offer exceptional service, and it's wonderful to know that Richard met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Abington
Thank you so much, Stacey, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Abington
Hi Evelyn,
Thank you so much for your wonderful review! We're thrilled to hear that your purchase experience was extremely easy. Our team strives to make the buying process as smooth as possible for our customers. If you need any further assistance or have any questions, feel free to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Abington
Hi Tom,
Thank you so much for your wonderful review! We're thrilled to hear that you found exactly what you were looking for at our store. Your satisfaction is our top priority, and it's great to know we met your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
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