Raymour & Flanigan - Albany Colonie Reviews 

177
TrustScore 4.5 out of 5

4.5

1960 Central Ave, 12205 Albany, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Everyone has been very accommodating with our return of chair and replacement due to factory defect. Crystal went out of her way to make it all easy.

Rated 5 out of 5 stars

We were greeted by a store employee shortly after we walked in. He introduced himself and asked if we were looking for anything in particular. He took us to the area of furniture we were looking for.... See more

Rated 1 out of 5 stars

i bought a $1600 recliner with motorized legs and lumbar for medical reasons. the motored failed twice and i’ve been waiting 3.5 months for a replacement motor. management at the albany ny store are... See more

Rated 5 out of 5 stars

Tim asked what I was looking for when I came in, showed me where they were and let me look around by myself. No pressure at all. Great personality! He followed up afterwards answering any questions. V... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1960 Central Ave, 12205, Albany, NY, United States

  • 5184563361

4.5

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.5

All reviews

(177)

4,233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our sales rep was wonderful

Our sales rep was wonderful. He was very knowledgeable, professional, and personable without being pushy. He definitely knew everything about every mattress he showed us. We were both very comfortable with him, and he definitely made the sale.

May 22, 2023
Rated 5 out of 5 stars

Friendly and easy

May 22, 2023
Raymour & Flanigan - Albany Colonie logo

Reply from Raymour & Flanigan - Albany Colonie

Thank you Kessiah. We're glad to hear that our team made your experience friendly and easy! -Jeff V.

Rated 5 out of 5 stars

Tom and Charles were both great to deal…

Tom and Charles were both great to deal with!

April 17, 2023
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Reply from Raymour & Flanigan - Albany Colonie

Thank you Stephanie Fusco for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

George C

George C. was amazing! He wasn’t pushy, gave us time to look around and was available to us when we had questions. He made the purchasing process an easy enjoyable experience. He was incredibly knowledgeable about the furniture, protection plans and warranties. We wish every place had a salesman like George.

March 19, 2023
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Reply from Raymour & Flanigan - Albany Colonie

Thank you Bryan S for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 3 out of 5 stars

Order split into 2 orders without notifying me

I received several emails and texts indicating my order would be delivered on 4/3. When the delivery arrived ( within the time frame indicated in the messages) they only had a box spring. The mattress was not in stock. My frustration is that it was not communicated in the 4 -5 emails and texts that there would be two separate deliveries. The delivery man was apologetic and very helpful and I would give him 5 stars. I would also give 5 stars to the fact that he arrived within the delivery time specified.

April 3, 2023
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Reply from Raymour & Flanigan - Albany Colonie

Judith, we are very sorry to hear about the miscommunication. If you need assistance please email your order# and details to rfcare@raymourflanigan.com and our Customer Care team will reach out to you as soon as possible. -Jeff V.

Rated 5 out of 5 stars

greates ever

My salesperson was the best I have ever had,Lola she made my buying experiance great

January 16, 2023
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Reply from Raymour & Flanigan - Albany Colonie

Thank you so much for taking the time to leave this wonderful review! We're happy to hear that your sales person provided you with exceptional service during your buying experience. We believe in creating an environment where our customers feel comfortable and supported throughout the buying process. Thank you again for your business, we can't wait to see you again in the future! -Jeff V.

Rated 5 out of 5 stars

My sales girl Leila was very helpful…

My sales girl Leila was very helpful and a very nice person to deal with she helped me make final decisions and I will b back to see her for more furniture great experience thank you

January 13, 2023
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Reply from Raymour & Flanigan - Albany Colonie

Thank you Tracy Durand for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Great Salesperson

Our salesperson Leila Gonzalez was excellent. She matched us with the correct mattress for our needs. She listened to what we wanted and directed us to products that would meet our needs.

January 13, 2023
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Reply from Raymour & Flanigan - Albany Colonie

Thank you for sharing your experience with our team! We are so glad to hear we were was able to provide you with excellent service and help you find the perfect mattress to meet your needs. We appreciate your business and hope you enjoy your new mattress! -Jeff V.

Rated 5 out of 5 stars

Very friendly salesperson

Our salesperson Leila was very attentive and also gave us our space to make decisions. She was very friendly.

January 7, 2023
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Reply from Raymour & Flanigan - Albany Colonie

Thank you for taking the time to leave a review, Melissa! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The store had exactly what I was…

The store had exactly what I was looking for, the salesman helped us find accessory items and quickly completed our paperwork. We were in and out of the store in 15 minutes and when I called later that evening to make a change to my order; that was completed quickly and easily as well.

January 2, 2023
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Reply from Raymour & Flanigan - Albany Colonie

Thank you vikki for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

The sales staff was friendly and…

The sales staff was friendly and helpful but not pushy.

December 26, 2022
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Reply from Raymour & Flanigan - Albany Colonie

Thank you for taking the time to leave a review, Melinda! We're happy to hear that our team was helpful and friendly!! Enjoy your new furniture. -Jeff V.

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