Everyone has been very accommodating with our return of chair and replacement due to factory defect. Crystal went out of her way to make it all easy.
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We were greeted by a store employee shortly after we walked in. He introduced himself and asked if we were looking for anything in particular. He took us to the area of furniture we were looking for.... See more
i bought a $1600 recliner with motorized legs and lumbar for medical reasons. the motored failed twice and i’ve been waiting 3.5 months for a replacement motor. management at the albany ny store are... See more
Tim asked what I was looking for when I came in, showed me where they were and let me look around by myself. No pressure at all. Great personality! He followed up afterwards answering any questions. V... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1960 Central Ave, 12205, Albany, NY, United States
- 5184563361
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Very knowledgeable and helpful
Our sales rep was wonderful
Our sales rep was wonderful. He was very knowledgeable, professional, and personable without being pushy. He definitely knew everything about every mattress he showed us. We were both very comfortable with him, and he definitely made the sale.
I spoke with several clerks
I spoke with several clerks, and manager. They all were smiling, explained what was necessary for me to know. They took time just for me so I could be satisfied.
Made my purchase online with the…Assistance of Jarrod Davidson
Made my purchase online with the assistance of Jarrod Davidson and he was fantastic. He followed up to make sure everything went correctly the next day as well. He made my purchase very easy and enjoyable,

Reply from Raymour & Flanigan - Albany Colonie
George C
George C. was amazing! He wasn’t pushy, gave us time to look around and was available to us when we had questions. He made the purchasing process an easy enjoyable experience. He was incredibly knowledgeable about the furniture, protection plans and warranties. We wish every place had a salesman like George.

Reply from Raymour & Flanigan - Albany Colonie
The warm welcome and the representative…
The warm welcome and the representative taking the time to explain we were well educated on what we were purchasing
we will be back
Thank You
Order split into 2 orders without notifying me
I received several emails and texts indicating my order would be delivered on 4/3. When the delivery arrived ( within the time frame indicated in the messages) they only had a box spring. The mattress was not in stock. My frustration is that it was not communicated in the 4 -5 emails and texts that there would be two separate deliveries. The delivery man was apologetic and very helpful and I would give him 5 stars. I would also give 5 stars to the fact that he arrived within the delivery time specified.

Reply from Raymour & Flanigan - Albany Colonie
The customer service was good
The customer service was good. I was also able to pick up my sofa
the next day.
Great customer service
Ray is the man!!!
Ray was very helpful, friendly and didn’t make us feel smothered which sadly occurs in other furniture stores.
My salesman was fabulous very helpful…
My salesman was fabulous very helpful not pushy at all great experience
greates ever
My salesperson was the best I have ever had,Lola she made my buying experiance great

Reply from Raymour & Flanigan - Albany Colonie
My sales girl Leila was very helpful…
My sales girl Leila was very helpful and a very nice person to deal with she helped me make final decisions and I will b back to see her for more furniture great experience thank you

Reply from Raymour & Flanigan - Albany Colonie
Great Salesperson
Our salesperson Leila Gonzalez was excellent. She matched us with the correct mattress for our needs. She listened to what we wanted and directed us to products that would meet our needs.

Reply from Raymour & Flanigan - Albany Colonie
Very friendly salesperson
Our salesperson Leila was very attentive and also gave us our space to make decisions. She was very friendly.

Reply from Raymour & Flanigan - Albany Colonie
The store had exactly what I was…
The store had exactly what I was looking for, the salesman helped us find accessory items and quickly completed our paperwork. We were in and out of the store in 15 minutes and when I called later that evening to make a change to my order; that was completed quickly and easily as well.

Reply from Raymour & Flanigan - Albany Colonie
The sales staff was friendly and…
The sales staff was friendly and helpful but not pushy.

Reply from Raymour & Flanigan - Albany Colonie
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