Everyone has been very accommodating with our return of chair and replacement due to factory defect. Crystal went out of her way to make it all easy.
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See what reviewers are saying
We were greeted by a store employee shortly after we walked in. He introduced himself and asked if we were looking for anything in particular. He took us to the area of furniture we were looking for.... See more
i bought a $1600 recliner with motorized legs and lumbar for medical reasons. the motored failed twice and i’ve been waiting 3.5 months for a replacement motor. management at the albany ny store are... See more
Tim asked what I was looking for when I came in, showed me where they were and let me look around by myself. No pressure at all. Great personality! He followed up afterwards answering any questions. V... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1960 Central Ave, 12205, Albany, NY, United States
- 5184563361
4.5
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Ray was a terrific representative
Ray was a terrific representative, as he was extremely helpful, knowledgeable, and professional!!
December 14, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you Michael for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Tom was our salesman and treated my…
Tom was our salesman and treated my wife and i very well.
November 26, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you David K for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
Great experience!
Fred made my experience very pleasant! He made every effort to help me find what I was looking for and gave me an honest assessment for every question I had!
November 4, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you Constance Graves for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.
A happy customer
Great experience. The salesman was exceptional. Showed me several chairs that would fit in a small space. My first choice was leather and found just the perfect size. Concerned about the stitches but he explained/ offered the 5 yr protection plan. That made up my mi d
October 13, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you Phyllis Green for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Review
Charlie was honest and helpful. No pressure. Encouraged us to browse and was very knowledgeable.
October 9, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you for taking the time to leave a review, Mary! We're happy to hear that your sales associate was helpful and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.
I came in looking for a sofa bed…
I came in looking for a sofa bed .didn’t find what I liked so my salesman showed me a sofa with a chaise good suggestion I bought it .
October 2, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you Barbara Losavio for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! Enjoy your new sofa bed! -Jeff V.
Salesman with a personality
The customer service was great. The selection of sofas were many.
September 30, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you Mark Bourdeaufor your review. We're happy you enjoyed our service and selection of sofas!! We hope to see you again. -Jeff V.
This was a great experience.
September 7, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you Charlene C. for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Professional & courteous
Our sales rep. name was Tom, very professional and courteous. He gave us information and then would give us space to look and talk about the items we were looking at. He then would come back and see how we were doing. I liked that because it gave us time to talk privately. He wasn't pushy or over bearing on pushing for a sale. It was a good experience and we would go back there when we are in need of more furniture.
September 1, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you Kathleen Wilson for your review. We're happy to hear you had a good low pressure experience with your sales person!! Enjoy your new furniture. -Jeff V.
My store person was very courteous
My store person was very courteous, polite and very, very helpful. He was a great people person. I would recommend him to all my family and friends looking for furniture.
August 30, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you for taking the time to leave a review, Lois! We're happy to hear that your sales associate was so helpful and kind!! We hope to see you again soon. -Jeff V.
Leila
Leila, was outstanding. I recommended her to three friends who are looking for furniture. Great experience. She did not follow us around or hound us.
August 9, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you ROSE COOPER for your review. It's great to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.
A memorable visit to Raymour and Flanigan.
Our visit to Raymour and Flanigan outlet store was marked by an astoundingly good experience. The staff was professional, knowledgeable, friendly and full of sound advice. Especially the Sleep Consultant Ms.Leila Gonzales helped us from start to finish, helping us every step of the way. Highly recommended. This is a self-motivated review of a good customer service.
August 4, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you for your excellent review. We are glad to hear you had a great experience from start to finish! Enjoy your new furniture. -Jeff V.
Very friendly
Very friendly, great outlet prices. Found the perfect sectional within our budget !!
August 4, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you for your review, Tracey! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.
Efficient and courteous service
Met sales rep, Fred Synder, The immediately upon entering the store. He helped me look at my options and facilitated my selection. He also explained how I could merge my store purchase with an online purchase from R & F.
July 23, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you for taking the time to leave a review, Daniel! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.
I needed my item ASAP and Layla worked…
I needed my item ASAP and Layla worked past closing to make that happen. Thanks Layla!
June 29, 2022
Reply from Raymour & Flanigan - Albany Colonie
Thank you Sue R. for your review. We are happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
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