The Sales Person, Mike, was very informative and helpful. Did not rush you into making a decision and provided various options. I've bought many things from your store and never considered to go any... See more
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My service from ordering my item to customer service and delivery was excellent. Hillary Hess did a great job of checking up to make sure my dresser got delivered safely. The diverly person was ver... See more
Your loss prevention department made things very inconvenient, requesting ID, credit card copy and mortgage/lease copies for an order that had an approved credit card two different times. I have orde... See more
Company replied
When I walked in, I was Acknowledged! Then left alone!! Then Mike again acknowledge me when I was walking thru Showroom. His Professionalism and Courteousness was why I actually Bought $2,300 a... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
873 New Loudon Road, 12110, Latham, NY, United States
- 5187821316
4.5
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Time for a new mattress.......
When I first entered the store I was approached by a sales person named Erika Presher and she directed me to the mattress section of the store where I could check out and sample different mattress.I found Erika knowledgeable about the product and the differences in each.She made it much easier to make an informed decision about which mattress to purchase.
June 18, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Alex,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Erika was able to assist you effectively and provide the information you needed to make an informed decision. It's wonderful to know that her knowledge and guidance made your visit to our store a positive one. We strive to offer the best service and expertise to all our guests, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new mattress!
Best,
The Raymour & Flanigan Team
Happy
Ms. Hess was extremely helpful, knowledgeable, and expedited the purchase of our beds in a quick manner. It was also great to make a personal connection with her.
June 16, 2025
Reply from Raymour & Flanigan - Albany Latham
Dear Marlis,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Ms. Hess provided you with helpful and knowledgeable service, and that she was able to expedite your bed purchase efficiently. It's always our goal to make meaningful connections with our customers, and we're glad to know that Ms. Hess succeeded in doing so. We appreciate your kind words and your 5-star rating. Enjoy your new beds!
Best regards,
The Raymour & Flanigan Team
Thank you Alex went above and beyond 🙏🏻👍🏻
June 14, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Mustafa,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Alex went above and beyond to assist you. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Salesperson TJ
May 27, 2025
Reply from Raymour & Flanigan - Albany Latham
Dear Kristine,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our salesperson, TJ. Providing exceptional service is something we strive for, and it’s always rewarding to know when we’ve succeeded.
Your perfect rating means a lot to us, and it motivates our team to continue delivering the best service possible. If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Great Customer Service
The saleswoman, Hillary, worked with us to get the furniture we wanted at the right price.
May 27, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Carolyn,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Hillary was able to assist you in finding the perfect furniture at the right price. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded. We hope you enjoy your new furniture and look forward to welcoming you back to Raymour & Flanigan in the future.
Best regards,
The Raymour & Flanigan Team
Today we exchanged a mattress at the…
Today we exchanged a mattress at the Latham, NY store. We were met by the manager, Cory, after a few minutes. He was very helpful, extremely competent and polite. It’s easy to see why he’s the manager! Great hire……
May 15, 2025
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hello Daniel,
Thank you so much for sharing your experience with us! We're absolutely thrilled to hear that your mattress exchange at our Latham store went so smoothly and that Corey took such great care of you. We’re really proud of our team, and it’s fantastic to know that Corey’s professionalism and helpfulness made a positive impression on you. Your feedback means the world to us and will definitely be shared with Corey and the team. We can’t wait to assist you again in the future!
Warm regards,
The Raymour & Flanigan Team
I purchased a mattress and adjustable…
I purchased a mattress and adjustable bed frame this morning. I was very impressed with Rebecca. She is friendly, professional and walked me through the entire process seamlessly. Rebecca is a real pro and I hope she gets rewarded for an outstanding customer experience!
May 12, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Susan,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Rebecca provided you with such exceptional service during your purchase of a mattress and adjustable bed frame. It's always our aim to ensure our customers have a seamless and enjoyable shopping experience, and it's great to know Rebecca delivered on that promise.
We truly appreciate your kind words and your recognition of Rebecca's professionalism and friendliness. Your feedback is invaluable to us, and we'll be sure to pass along your compliments to her and the team.
Thank you once again for choosing Raymour & Flanigan. We hope you enjoy your new mattress and bed frame, and we look forward to helping you again in the future!
Best regards,
The Raymour & Flanigan Team
Everything we wanted
Services! My husband and I are older and can’t be loading things in our vehicle anymore. We need delivery, setup — the works. Everything was easily available here, including the furniture we wanted. We worked with Alex, who was wonderful.
April 17, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Linda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you and your husband found everything you needed at our store and that our delivery and setup services met your expectations. It's wonderful to know that Alex provided you with excellent service. We strive to make the shopping experience as convenient and enjoyable as possible for all our customers. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
I was having difficulty placing an…
I was having difficulty placing an order for a sectional. I chatted with an associate named Fima Mana who was very professional & polite & made my shopping experience much easier.
April 8, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Javondria Johnson,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Fima was able to assist you effectively and make your shopping experience smoother. Providing excellent customer service is a top priority for us, and it's wonderful to know that Fima's professionalism and politeness made a positive impact on your order process.
If you have any more questions or need further assistance, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Great customer service
TJ was very friendly, informative, and helpful in selecting the right furniture I was looking for
March 30, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Jacob B,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that TJ was able to assist you in finding the perfect furniture. Providing friendly and informative service is something we strive for, and it's wonderful to know that TJ delivered on that promise. Your feedback is greatly appreciated and will be shared with the team. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I went positive Experience to the store to buy one specific…
I went to the store to buy one specific item. The salesman respected that and didn’t waste my time.
March 20, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Maryrita,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to assist you efficiently and respect your time during your visit. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Beware of hidden and/or mistaken costs…
Good selection of mattresses on floor to test. Salesman was helpful; however, mattress price initially quoted did not reflect the 10% “savings” that signs throughout the store cited and that the salesman assured us was reflected in the initial quote. I had to return the next morning to question the salesman, who acknowledged the mistake, which he attributed to a computer glitch and apologized for the mistake. I also felt that what is represented as a free “guaranteed” mattress replacement was misrepresented. Was told when we paid that in order for the guarantee to apply, we had to purchase a rather expensive mattress cover, but later discovered that, in fact, we were paying extra for the advertised “benefit.” Since we already had a similar quality mattress cover, this was, merely, an unnecessary hidden expense.
March 7, 2025
Reply from Raymour & Flanigan - Albany Latham
Dear Neil Rivchin,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our selection of mattresses satisfactory and that our salesman was helpful during your visit.
We sincerely apologize for the inconvenience you experienced with the pricing discrepancy and the misunderstanding regarding the mattress comfort guarantee. We strive to ensure that our pricing and promotions are clearly communicated, and we regret any confusion caused. Your feedback is invaluable.
If you have any further questions or need assistance, please feel free to reach out to us at rfcare@raymourflanigan.com. We appreciate your business and hope to have the opportunity to serve you better in the future.
Thank you again for your review.
Best regards,
The Raymour & Flanigan Team
Amazing Service!
I want to thank a good friend of mine TJ who helped us purchase our new couch! I had my eyes set on a sectional and I messaged him directly to see if they had it on the floor. They did! He invited us to their VIP Event on March 2 in Latham. He recommended we come then as we would get a gift card and a 10 piece cheese board so we took advantage of it and scored a $200 gift card after purchase. He was very informative, answered all my questions and we also bought the warranty! Definitely recommend that! TJ was absolutely amazing in all aspects during this huge purchase! So thank you again for all of your help! You made the process effortless! Super fast and now we can’t wait to get our rug thanks to the gift card! Definitely recommend TJ if you are looking to purchase any piece of furniture! He is very knowledgeable and extremely kind as always!
March 2, 2025
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hello Stella,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that TJ was able to assist you in finding the perfect sectional and that you enjoyed the VIP Event in Latham. It's fantastic that you took advantage of the gift card and cheese board offer, and we're delighted to know that TJ made the purchasing process effortless for you.
We're excited for you to receive your new rug and hope it complements your beautiful new couch perfectly.
Thank you once again for your recommendation and for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Wouldn’t hesitate to buy furniture at R&M Latham again:
Recently was in market for new furniture. Found a set I was interested in and called R&F Latham store. Hit the jackpot with sales person Rebecca. Set I wanted wasn’t there to look at but was coming in following week. She took my number and said she’d call when it came in. Sure enough, next week the set came in, my call came shortly after and I happily purchased after getting excellent service and a deal untouched by any competitor. Shout out to Corey as well. He was another pleasant person while I was there that helped out. Wouldn’t think twice about going back and/or recommending R&F Latham. Thanks again Rebecca.
February 27, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Vinchenzzi,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Rebecca and Corey provided you with excellent service and that you found the perfect furniture set. It's always our goal to ensure our customers feel valued and receive the best deals possible. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back to the R&F Latham store in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
First time I ordered on line with…
First time I ordered on line with Raymour & Flanigan...was very easy in making my selection(s) and the checkout was also no problem. I will be coming back to order a few more things I was looking at.
February 22, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Flo,
Thank you so much for your wonderful review! We're thrilled to hear that your first online shopping experience with was smooth and enjoyable. It's great to know that you found the selection and checkout process easy. We look forward to welcoming you back for your future purchases. If you have any questions or need assistance, feel free to reach out. Happy shopping!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Always a great experience
My husband and I have dealt with Raymour & Flanigan many times over the past few years and we are always so happy with the customer service in the Latham store. As soon as you walk in, smiling hellos and upbeat positive attitudes. Corey the manager is excellent, super friendly and we once again had a nice experience. I even did a Facebook "shout out" to the store and will hopefully send more business your way. Thank You again, keep up the great service.
February 22, 2025
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hello Crystal,
Thank you so much for your wonderful review! We are thrilled to hear that you and your husband have consistently had positive experiences at our Latham store. It's fantastic to know that Corey and our team have made your visits enjoyable with their friendly and upbeat service. We truly appreciate your Facebook shout-out and your support in spreading the word about our store.
Your feedback motivates us to continue providing excellent service, and we look forward to welcoming you back soon!
Best regards,
The Raymour & Flanigan Team
Happy with my selection.
I was able to find what I was looking for at a reasonable price.
February 18, 2025
Reply from Raymour & Flanigan - Albany Latham
Hello Jennie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found exactly what you were looking for at a reasonable price. Providing our customers with quality furniture and great value is always our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Delivered new mattress, didn’t take old one
Delivered new mattress, left so fast and didn’t remove old mattress. Called the customer service to come back for removal
February 10, 2025
Reply from Raymour & Flanigan - Albany Latham
Dear Joanne,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the delivery of your new mattress and the oversight in not removing the old one. Your satisfaction is important to us, and we are committed to resolving this issue promptly.
We appreciate your patience and understanding, and we will ensure that our team addresses this matter as quickly as possible. Please feel free to reach out to our customer service team if you have any further questions or concerns.
Thank you for choosing Raymour & Flanigan. We look forward to serving you better in the future.
Best Regards,
Raymour & Flanigan Customer Care Team
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