Even though we waited until shortly before closing time to enter the store, Chris Buddock greeted us cheerfully, took us straight to the areas we needed, and gave us very personalized attention. My s... See more
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See what reviewers are saying
We had the pleasure of working with Sonya to purchase a chair. She was pleasant, polite and knowledgeable. She allowed us a chance to view and try the many selections of recliners. We never felt rushe... See more
Going to Raymore & Flanigan was going to be simply a "look and see" while we were going to another store for a confirmed reservation later in the day. We were first greeted by Gladys who knew the inv... See more
Large selection of couches. Salesperson was able to locate the specific furnitures setups that I found online. Additional discounts were added to the final billing. Great experience and kudos to Ch... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1937 MacArthur Road, 18052, Whitehall, PA, United States
- 6102951030
4.7
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Clerk Linda Blencowe was a delight to…
Clerk Linda Blencowe was a delight to work with.
September 4, 2025
Fast talking with pricing
Disappointed that our original sales representative was busy and had to deal with a proxy for him in his stead. He didn’t write down all credits we discussed. When I realized this it was after I had left the store and paid. Our original sales representative was more helpful. Very disappointed with the sales experience.
September 2, 2025
Reply from Raymour & Flanigan - Allentown
Dear Brandon,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit to our store. It's important to us that every customer receives the highest level of service, and we regret that we fell short in your case.
We understand how frustrating it must have been to deal with a different representative and the oversight regarding the credits discussed. Please know that we are committed to addressing these issues to ensure a better experience for you and all our customers in the future.
If there's anything further we can do to assist you or if you would like to discuss this matter in more detail, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention.
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
Excellent Customer Service!
Visited R&F in Whitehall, PA, to potentially purchase some furniture for a new build home. Was immediately greeted by Kim G. and she helped us throughout the entire experience. She was knowledgeable about the products, accommodating with requests, helpful with all the questions we had, and was just an excellent overall experience. Kim G. absolutely made the trip worth it and any future furniture shopping I will head to F&R to see her, specifically. She was fantastic!
August 19, 2025
Unprompted review
Reply from Raymour & Flanigan - Allentown
Hello MF,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kim G. provided you with such exceptional service during your visit to our Whitehall, PA store. It's wonderful to know that her knowledge and helpfulness made your furniture shopping experience enjoyable and memorable.
We are proud to have team members like Kim who are dedicated to ensuring our customers have a fantastic experience. Your kind words will certainly be shared with her and the team.
We look forward to welcoming you back to Raymour & Flanigan for any future furniture needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for your feedback and for choosing us for your home furnishing needs!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Allentown
Hello Robert,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with our staff and that they were able to assist you efficiently and knowledgeably. Your satisfaction is important to us, and we always strive to provide the best service possible.
If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
It was a pleasure working with Linda
It was a pleasure working with Linda. She was very helpful. Great quality furniture. Can’t wait to get my new dining set.
July 7, 2025
Reply from Raymour & Flanigan - Allentown
Hello Lori,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a great experience working with Linda and that you are pleased with the quality of our furniture. It's always our goal to provide excellent service and products to our customers.
Best regards,
The Raymour & Flanigan Team
Very helpful service.
July 1, 2025
Reply from Raymour & Flanigan - Allentown
Hello Lee Ann,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our service very helpful. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Allentown
Hello Victor,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our team to be patient, friendly, and well-mannered. Providing excellent customer service is our top priority, and your feedback reassures us that we are on the right track.
Best regards,
The Raymour & Flanigan Team
Jonny was very helpful especially when deciding on a mattress.
Jonny was very helpful especially when picking out a mattress. There was no high pressure tactics used. It was a very relaxed and pleasant experience.
April 26, 2025
Reply from Raymour & Flanigan - Allentown
Hello Lois,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Jonny was able to assist you in choosing the perfect mattress without any pressure. Our goal is to ensure that every customer has a relaxed and pleasant experience, and it's great to know that we achieved that with you.
We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Your Salesman / manager Michael is…
Your Salesman / manager Michael is excellent was a pleasure dealing with him.
May 28, 2025
Reply from Raymour & Flanigan - Allentown
Dear Barbara,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with Michael was excellent and that he was a pleasure to deal with. Providing exceptional service is something we strive for, and it’s always rewarding to know when we’ve succeeded.
Your 5-star rating is greatly appreciated and will be shared with Michael and the entire team. We look forward to welcoming you back to Raymour & Flanigan in the future.
Warm regards,
The Raymour & Flanigan Team
These surveys are always interesting
These surveys are always interesting. I always feel like the customer needs to give some lofty review of the experience of shopping. In all honesty, a sales representative approached and greeted at the door, took under advisement what I was looking for and helped with any questions I had. The transaction process was smooth and delivery is set for Monday.
May 15, 2025
Reply from Raymour & Flanigan - Allentown
Hello Mike,
Thank you for sharing your experience with us! We're happy to hear that you had a good shopping experience at Raymour & Flanigan. Our team works hard to provide helpful service, and it's nice to know that our sales representative was able to assist you well.
We're also glad that the transaction went smoothly and that your delivery is scheduled. If you have any questions or need help in the future, please feel free to reach out. We look forward to assisting you again and hope you enjoy your new furniture!
Best,
The Raymour & Flanigan Team
Bed Frame
Sonja Grace was very easy to work with me to get me in the power adjustable bed frame I needed
April 23, 2025
Reply from Raymour & Flanigan - Allentown
Hello Gregory,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Sonja was able to assist you in finding the perfect power adjustable bed frame. Providing excellent customer service is our top priority, and it's wonderful to know that Sonja made your shopping experience easy and enjoyable.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great experience
Rami was patient and helpful and kind while I tried a variety of different mattresses. He presented a wealth of information to help me make a decision.
April 11, 2025
Reply from Raymour & Flanigan - Allentown
Dear Cindy,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Rami was able to assist you with patience and kindness during your visit. It's great to know that his wealth of information helped you in making a decision on your mattress purchase. We strive to provide our customers with the best service possible, and your feedback is incredibly valuable to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
DOA takes forever for replacement
Edit 2: I’m now into month three with no resolution. R&F is satisfied with providing new defective furniture at full cost.
Edit: I contacted the email address that replied to my message. They state they are okay with having customers wait months to have their DOA defective furniture replaced, through multiple service calls.
This will make our family's future furniture buying decisions easier.
"This is not the level of service we strive to provide."
-But it is what they provide.
Original Review:
We purchased a bed with four drawers. Only one of the four drawers would stick when opening, which required it to be opened at an angle.
A technician came to adjust it, but made it worse.
A replacement drawer was ordered, and its going on two months and we still haven't received the replacement drawer.
We were denied a replacement of the whole piece, even though it was DOA. So now we do the long game of hoping the drawer replacement solves the problem.
But why two months for a replacement???
December 27, 2024
Unprompted review
Reply from Raymour & Flanigan - Allentown
Hello JL,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've faced with your bed and the delay in receiving the replacement drawer. This is not the level of service we strive to provide, and we understand how frustrating this situation must be for you.
We are committed to resolving this issue as quickly as possible. Please reach out to our customer care team with your order details at rfcare@raymourflanigan.com, and we will prioritize your case. Your feedback is invaluable to us, and we are taking steps to improve our processes to prevent such delays in the future.
Thank you for your patience and understanding.
Best regards,
The Raymour & Flanigan Team
Chris was terrific
Chris was terrific. He was patient and helpful and showed me exactly what I wanted. He answered all my questions about the product. He did not pressure me into something I didn't want. It was a very good experience for me.
April 3, 2025
Reply from Raymour & Flanigan - Allentown
Hello,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Chris provided you with the patience and assistance you needed, and that he was able to help you find exactly what you were looking for without any pressure. Your satisfaction is our top priority, and it's great to know that you had a very good experience with us. We truly appreciate your feedback and your 5-star rating. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Allentown
Hello Thomas,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a positive experience with Walt. It's great to know that his knowledge and honesty made your visit to Raymour & Flanigan memorable. We truly appreciate your 5-star rating and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Both sales girls we spoke to were…
Both sales girls we spoke to were friendly, knowledgeable and took time with us to make our purchase a pleasant experience.
April 2, 2025
Reply from Raymour & Flanigan - Allentown
Dear Diane & Frank Cseve,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that our sales team provided you with a friendly and knowledgeable experience, making your purchase a pleasant one. Your satisfaction is our top priority, and it's always rewarding to know when we've met our customers' expectations.
If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Warm regards,
The Raymour & Flanigan Team
knowledgeable sales person
March 31, 2025
Reply from Raymour & Flanigan - Allentown
Hello Mark,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our salesperson was able to provide you with knowledgeable assistance during your visit. At Raymour & Flanigan, we strive to ensure our customers receive the best service possible, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Very helpful and understood exactly…
Very helpful and understood exactly what I was looking for
March 12, 2025
Reply from Raymour & Flanigan - Allentown
Hello Donna,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our team very helpful and that they understood exactly what you were looking for. Providing exceptional service and ensuring our customers find the perfect furniture for their homes is our top priority. If you have any more questions or need further assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Easy to shop …
Your web page made it very easy to view the furniture and giving the dimensions was a real plus.
March 12, 2025
Reply from Raymour & Flanigan - Allentown
Hello Ivy,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our website easy to navigate and that the dimensions provided were helpful in your shopping experience. It's wonderful to know that we could meet your expectations and make your online browsing enjoyable.
If you have any further questions or need assistance, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Linda was a great help for me in…
Linda was a great help for me in choosing a mattress. After she asked many questions, Linda showed me the mattress area to fit my responses. I tried several ones and found the one I liked.
March 10, 2025
Reply from Raymour & Flanigan - Allentown
Hello Janice,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Linda was able to assist you in finding the perfect mattress. It's wonderful to know that her attentive approach and knowledge helped guide you to the right choice. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
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