Even though we waited until shortly before closing time to enter the store, Chris Buddock greeted us cheerfully, took us straight to the areas we needed, and gave us very personalized attention. My s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had the pleasure of working with Sonya to purchase a chair. She was pleasant, polite and knowledgeable. She allowed us a chance to view and try the many selections of recliners. We never felt rushe... See more
Going to Raymore & Flanigan was going to be simply a "look and see" while we were going to another store for a confirmed reservation later in the day. We were first greeted by Gladys who knew the inv... See more
Large selection of couches. Salesperson was able to locate the specific furnitures setups that I found online. Additional discounts were added to the final billing. Great experience and kudos to Ch... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1937 MacArthur Road, 18052, Whitehall, PA, United States
- 6102951030
4.7
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales representative was very nice…
The sales representative was very nice and helpful.
October 29, 2023
Reply from Raymour & Flanigan - Allentown
Hello Joy Kinman! Thank you for your kind words, we are pleased to know that our sales associate was so nice and helpful! We hope you're enjoying your new furniture. Thank you!
Nice selection.
October 19, 2023
Reply from Raymour & Flanigan - Allentown
Hello Brenda! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
I asked for a box spring and mattress…
I asked for a box spring and mattress and bed frame I was told that it was white glove delivery and the bed would be setup. The bed frame was on the floor not connected. The bed was in the living room leaning on the wall. Instead of a box spring there was a box with a metal frame in it. I called the store I bought it from and was transferred to a manager who said he’d get back to me but he never did.
D the
October 20, 2023
Reply from Raymour & Flanigan - Allentown
Hello John! We are very sorry to hear you had this poor experience with your delivery and we sincerely apologize for the inconvenience this has caused. We'd be happy to get you in touch with a manager to discuss this further with you. Feel free to email us at rfcare@raymourflanigan.com with your name, phone number, order information, and a brief description of this issue. Thank you!
Good customer service Katia was very…
Good customer service Katia was very helpful and walk with us to try the mattress and the bedroom set was very good feeling
October 8, 2023
Reply from Raymour & Flanigan - Allentown
Thank you so much for your review, Joseph! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Salesman was helpful and allowed me to…
Salesman was helpful and allowed me to wander the store looking for the item of furniture I was looking for.
Helped me with the sale and delivery date.
October 6, 2023
Reply from Raymour & Flanigan - Allentown
Hello Mary Ellen Bell! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Representative was very cordial and…
Representative was very cordial and pleasant. Didn’t try to steer us to the most expensive product but what served our needs. Made it a pleasant shopping experience.
October 1, 2023
Reply from Raymour & Flanigan - Allentown
Hello Larry Bear! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Robert Newman spent time showing us…
Robert Newman spent time showing us different pieces of furniture until we found a set we liked. He was very helpful in our decision making.
September 30, 2023
Reply from Raymour & Flanigan - Allentown
Hello Maryjane Henitz! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Taking their time walking me through…
Taking their time walking me through the store
September 19, 2023
Reply from Raymour & Flanigan - Allentown
Hello Jaron Wyche! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
All employees made us feel welcome
All employees made us feel welcome
Inventory in stock so pleasant
September 18, 2023
The sales person that help me (Johnny)…
The sales person that help me (Johnny) was excellent. Did have petient and did answer all my question
September 17, 2023
Reply from Raymour & Flanigan - Allentown
Hello Isidro Gonzalez! Thank you for your kind words, we are pleased to know that our sales associate was so patient and helpful! We hope you're enjoying your new furniture. Thank you!
Marilyn is our go to salesperson for…
Marilyn is our go to salesperson for many years. she fully engages with selections and checkout. We had a question that she was unable to answer. She got the manager and he came right out to solve an issue.. He was also very engaging. Another great Raymour experience in the books!
September 17, 2023
Reply from Raymour & Flanigan - Allentown
Hello Charles Berner! Thank you for your feedback. We're glad you had a great experience with us! We hope your enjoy your new furniture!
Professional Courtesy
Sonja was excellent in meeting our expecations. She was very professional and had an ease of comfort professionalism, throughout the entire process.
September 13, 2023
Reply from Raymour & Flanigan - Allentown
Hello Bernice Greene! Thank you for your kind words, we are pleased to know that our sales associate did a great job! We hope you're enjoying your new furniture. Thank you!
Intentionally dishonest delivery ETA
I chose this particular sofa bed as a gift, because the delivery date said 3-5 days. Your store is literally ONE MILE from the delivery point. I was not contacted as promised after I made the purchase. Today when I called once again, I was told that the ETA is 21 days out and that I'll be contacted "once the pieces are in." Your retention rate is low for a reason. It's a dishonest business practice used to trick a customer into buying before they find out the real ETA. Delivery costs are expensive. I'd have told her to find a truck, but you don't even have the inventory. Unbelievable.
September 2, 2023
Reply from Raymour & Flanigan - Allentown
We are so sorry for the experience you have had with us. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with the phone number associated to your account so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!
Reply from Raymour & Flanigan - Allentown
Thank you for your review, Cassandra. It's great to hear that our staff were helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
Our saleswoman went out of her way to…
Our saleswoman went out of her way to help us
September 3, 2023
Reply from Raymour & Flanigan - Allentown
Thank you for your review, Joseph. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
My experience was very positive
My experience was very positive. My purchase was an on line purchase and Johnny was very helpful in answering my questions and navigating the purchase.
August 25, 2023
Reply from Raymour & Flanigan - Allentown
Hello Lisa Smith! Thank you for your kind words, we are pleased to know that our sales associate was so helpful with your purchase! We hope you're enjoying your new furniture. Thank you!
Where is my mattress?
Ordered mattress 8/10/23. Web site said OneDay delivery. On receipt says 1-2 wks. Tried tracking order and it says cannot find order. I had 2 different order numbers, so I tried both. Still "cannot find this order." Your chatbot is a total stall tactic, it ended my chat before I could finish. None of the options were what I needed. There is no way to contact the store, so I will go in tomorrow 8/21. Also on receipt it states there are no refunds or cancelations! You charged my Visa card! I will also be contacting my Bank about this tomorrow. "One day delivery" must mean, one day it will get here?
August 11, 2023
Reply from Raymour & Flanigan - Allentown
Hi Wanda. We're very sorry to read that you are having a bad experience with your order. Could you please send us an email, to rfcare@raymourflanigan.com, with your order information (including your name, contact information, and your current issue. We would be glad to have someone from our Customer Care team get in touch with you regarding this issue. Thank you!
All the sales people were very helpful…
All the sales people were very helpful and friendly
August 7, 2023
Reply from Raymour & Flanigan - Allentown
Thank you so much for your kind words, Theresa! It's great to hear that our staff did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great prices and selection
We were pleased with the selection of in-stock items and great prices.
August 6, 2023
Reply from Raymour & Flanigan - Allentown
Hello Scott! Thank you for your kind words, we are pleased to know that you enjoyed our selection! We hope to see you again soon. Thank you for being a customer with Raymour & Flanigan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.