Being able to view the furniture we were interested in and taking our time without being followed through the store by a salesperson. This was the main reason hadn’t been in the store in years. Our s... See more
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See what reviewers are saying
Great customer service from the manager and sales person. Answered all my questions on my return and set up a rather complicated order seamlessly.
My salesman was very knowledgeable, kind and patient. He helped me find the perfect sofa and chair! Elliot was a delight! Thank you.
The salesperson was fine. Everything after that went downhill. When delivering a bed, the finial on our staircase was damaged and they didn't let us know and made it worse by taking the piece they br... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1459 Niagara Falls Boulevard, 14228, Amherst, NY, United States
- 7168347171
4.2
Great
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Friendly and efficient
Friendly and efficient. Was with my two grandsons so what could have been stressful was a great experience.
September 21, 2024
Reply from Raymour & Flanigan - Amherst
Thank you so much, Margaret, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Salesperson really honed in on what I…
Salesperson really honed in on what I was looking for.
September 19, 2024
Reply from Raymour & Flanigan - Amherst
Hello Deborah Federiconi We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
This will be my second purchase that I…
This will be my second purchase that I have ordered from Raymour & Flanigan. The quality of their merchandise is of the highest quality. Also, I find that when searching for an item, it is easy to locate due to the organization of the website.
September 3, 2024
Reply from Raymour & Flanigan - Amherst
Dear Margaret,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you are satisfied with the quality of our merchandise and that you found our website easy to navigate. Your continued support means a lot to us, and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I didn't even have to go to store my…
I didn't even have to go to store my guy Brendan was a great help!
August 29, 2024
Reply from Raymour & Flanigan - Amherst
Hi Don,
Thank you so much for sharing your positive experience! We're thrilled to hear that Brendan was able to assist you so effectively without you needing to visit the store. Our team strives to provide excellent service, and it's wonderful to know that Brendan met your expectations. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Lisa was wonderful
Lisa was wonderful. As she took me to see recliners i was interested in She walked slow to accommodate me. She explained things well and was very kind.
August 25, 2024
Reply from Raymour & Flanigan - Amherst
Dear Linda,
Thank you so much for sharing your positive experience with us! We're delighted to hear that Lisa provided you with such attentive and considerate service. It's wonderful to know that she took the time to walk at a comfortable pace and thoroughly explained everything to you. We truly appreciate your kind words and your 5-star rating. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our salesperson
Our salesperson, Haleigh, was very helpful & knowledgable. She walked us through the purchase of bedroom set & mattress, as well as the credit process. Haleigh made the entire purchase process easy & enjoyable.
August 19, 2024
Reply from Raymour & Flanigan - Amherst
Dear Janet,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Haleigh was able to assist you so effectively and make your purchase process both easy and enjoyable. Your kind words about her helpfulness and knowledge truly mean a lot to us. We hope you enjoy your new bedroom set and mattress, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Bought a furniture set and had it for 2…
Bought a furniture set and had it for 2 yrs and it started falling apart and of course the warranty won't cover anything. The sales person promised the world to me and I should of knew better. Will never go back here. Unreal how they are scamming ppl for money. Learn from my mistake stay away
August 14, 2024
Unprompted review
Reply from Raymour & Flanigan - Amherst
Hi David,
Thank you for taking the time to share your experience. We're truly sorry to hear that you're unhappy with the quality of your furniture set and the service you received. We strive to provide high-quality products and excellent customer service, and it's disappointing to learn that we fell short in your case. Your feedback is important to us, and we'll be sure to pass it along to our team to help improve our services. If you have any further details you'd like to share, please feel free to reach out to us directly @ rfcare@raymourflanigan.com.
Best regards,
Raymour & Flanigan Customer Care Team
Since I am only a man and not familiar…
Since I am only a man and not familiar with buying furniture, Francesca was so helpful and patient with me and made sure everything went well.
please give her a raise and promotion.
July 28, 2024
Reply from Raymour & Flanigan - Amherst
Hi Peter,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Francesca was able to assist you so effectively and make your furniture buying process smooth and enjoyable. Your kind words and high rating mean a lot to us. We'll be sure to pass along your compliments to Francesca and acknowledge her excellent service. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Karen was great
Karen was great! She remembered me and the fabric I picked out months ago.
July 28, 2024
Reply from Raymour & Flanigan - Amherst
Hi Pam,
Thank you so much for your wonderful review! We're thrilled to hear that Karen provided you with such memorable and personalized service. It's always our goal to make every visit special, and we're glad Karen could make that happen for you. We look forward to seeing you again soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Amherst
Thank you so much, Jonathan, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The associate was great and had…
The associate was great and had exceptional customer service.
July 7, 2024
Reply from Raymour & Flanigan - Amherst
Thank you so much for your review, Gianna! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Chris was my salesperson
Chris was my salesperson. He was eager to share info on the recliner chair. Very personable and not pushy.
July 2, 2024
We were greated right away and our…
We were greated right away and our purchase transition went smoothly.
July 1, 2024
Reply from Raymour & Flanigan - Amherst
Hello Amy Licata Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Bad service!!
June 27, 2024
Reply from Raymour & Flanigan - Amherst
Hello Mustafa Othman We are sorry to hear about the negative experience you had with us! If you would like to discuss your concerns further, please email a brief summary of your experience, as well as the name and phone number associated with your account, to rfcare@raymourflanigan.com. Thank you!
My sales lady was EXCELLENT
My sales lady was EXCELLENT, steering me to just the right products.
June 23, 2024
Reply from Raymour & Flanigan - Amherst
Hello Cathleen We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Would be nice if all recliners were…
Would be nice if all recliners were together, rather than scattered around the show room.
June 20, 2024
Reply from Raymour & Flanigan - Amherst
Hello jake Thank you for leaving such a great rating! We will take that into consideration. We hope you are enjoying your new furniture.
Reply from Raymour & Flanigan - Amherst
Hello William Pioli Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Reply from Raymour & Flanigan - Amherst
Hello Paula K We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Salesman was courteous professional and…
Salesman was courteous professional and knowledgeable (AlBudwee)
May 7, 2024
Reply from Raymour & Flanigan - Amherst
Hello Margaret A Murray We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Amherst
Hello Stephanie Kessler! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
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