Being able to view the furniture we were interested in and taking our time without being followed through the store by a salesperson. This was the main reason hadn’t been in the store in years. Our s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from the manager and sales person. Answered all my questions on my return and set up a rather complicated order seamlessly.
My salesman was very knowledgeable, kind and patient. He helped me find the perfect sofa and chair! Elliot was a delight! Thank you.
The salesperson was fine. Everything after that went downhill. When delivering a bed, the finial on our staircase was damaged and they didn't let us know and made it worse by taking the piece they br... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1459 Niagara Falls Boulevard, 14228, Amherst, NY, United States
- 7168347171
4.2
Great
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great job by Adam and Paul
Adam is a great salesman. Provided all the necessary information and financing options. Paul was very helpful and welcoming. Great manager!
February 17, 2025
Reply from Raymour & Flanigan - Amherst
Hello Tony L,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear about your positive experience with Adam and Paul. It's great to know that Adam provided you with all the necessary information and financing options, and that Paul made you feel welcomed. We take pride in our team and are delighted to see their efforts recognized.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out.
We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Mike was very helpful!
February 10, 2025
Reply from Raymour & Flanigan - Amherst
Hello Donna,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Mike was able to assist you and provide the helpful service you deserve. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Amherst
Hello Bruce,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Adam was able to assist you and that you enjoyed your visit to our store. Providing excellent service and a pleasant shopping environment is very important to us, and your kind words are greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
we had Noreen and loved her
we had Noreen and loved her. She was very patient and took her time explaining and answering our questions and helping us pick out our furniture. LaMont and I loved her.
January 30, 2025
Great furniture great delivery people
The furniture is great the delivery was great went smoothly
January 30, 2025
Reply from Raymour & Flanigan - Amherst
Hello Daniel,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you are happy with your furniture and that the delivery process went smoothly. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Fast, efficient, and budget-friendly
It was fast, efficient, and showed budget-friendly options.
December 15, 2024
Reply from Raymour & Flanigan - Amherst
Hello Christine,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service fast and efficient, and that our budget-friendly options met your needs. Your feedback is incredibly valuable to us, and we're delighted to know that we could provide you with a positive shopping experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Helpful salesman
January 7, 2025
Kristina was a joy!
Kristina was a joy! Helpful, kind, happy and caring. Brought me to excellent furniture.
December 20, 2024
Al in sales was most helpful.
December 19, 2024
Exceeded my expectations!
The initial site was easy to navigate so the shopping was enjoyable and quite affordable. I was kept informed regarding my order via text and email. Delivery Day exceeded my expectations from the ETA to the delivery personnel. The guys were prompt, professional, proficient and very polite!! Job well done!
December 3, 2024
Reply from Raymour & Flanigan - Amherst
Dear Susan,
Thank you so much for your wonderful review! We're thrilled to hear that you found our site easy to navigate and that your shopping experience was both enjoyable and affordable. It's great to know that our communication kept you well-informed about your order. We're especially pleased that our delivery team exceeded your expectations with their promptness, professionalism, and politeness. Your kind words mean a lot to us, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Very helpful
Very helpful sales person and ease in completing the financing and purchase.
November 30, 2024
Reply from Raymour & Flanigan - Amherst
Hi David,
Thank you so much for your wonderful review! We're thrilled to hear that you found our sales team helpful and that the financing and purchase process was smooth for you. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Excellent store experience with Maureen…
Excellent store experience with Maureen who was truly helpful in our mattress purchase.
Delivery guys were great - professional and nice!
November 25, 2024
Reply from Raymour & Flanigan - Amherst
Hi Kris,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Maureen was able to assist you effectively with your mattress purchase. It's also wonderful to know that our delivery team met your expectations with their professionalism and friendliness. We hope you enjoy your new mattress and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The salesman Nick is very helpful and…
The salesman Nick is very helpful and patient with us. He sold us our living room set last Nov 2023 & we were happy he was there to help us again this year.
November 23, 2024
Reply from Raymour & Flanigan - Amherst
Hi Patricia,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Nick was able to assist you again and that you had a positive experience with your living room set purchase. We appreciate your continued trust in us and look forward to serving you in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
They are all super friendly and very…
They are all super friendly and very helpful! Noreen is a fantastic employee !
November 18, 2024
Reply from Raymour & Flanigan - Amherst
Hi Scott,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team. Noreen will be delighted to know that she made such a great impression. We look forward to serving you again in the future!
Best regards,
Ashley F.
Raymour & Flanigan Furniture and Mattress Store
Very great and quick service!
November 11, 2024
Reply from Raymour & Flanigan - Amherst
Hi Mark,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our service. If you need anything else in the future, don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Adding platinum protection
I dealt with Amber at the Niagara Falls Blvd store regarding adding the platinum protection package for our recent purchase and she was very helpful
October 27, 2024
Reply from Raymour & Flanigan - Amherst
Dear Helen,
Thank you so much for sharing your positive experience with us! We're delighted to hear that Amber was able to assist you effectively with adding the platinum protection package to your recent purchase. Your satisfaction is our top priority, and it's wonderful to know that Amber's service met your expectations. We appreciate your kind words and your 5-star rating. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Christine was wonderful & super…
Christine was wonderful & super helpful. She was able to found furniture that fit our needs & discounts that applied to us.
October 16, 2024
Reply from Raymour & Flanigan - Amherst
Hi Joelle,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that Christine was able to assist you in finding the perfect furniture and applicable discounts. We strive to provide excellent service to all our customers, and it's great to know Christine hit the mark. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Team
Our salesman Brendan Forucci was…
Our salesman Brendan Forucci was excellent. Took very good care of us and gave us a good lead on a product he couldn't order for us. Would love to work with him again.
October 15, 2024
Reply from Raymour & Flanigan - Amherst
Hi Stephanie,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Brendan took such great care of you and provided valuable assistance. We'll be sure to pass along your kind words to him. We look forward to the opportunity to assist you again in the future!
Best regards,
The Raymour & Flanigan Team
Very knowledgeable sales person
Very knowledgeable sales person. Not pushy. Found exactly what we wanted.
September 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.