Being able to view the furniture we were interested in and taking our time without being followed through the store by a salesperson. This was the main reason hadn’t been in the store in years. Our s... See more
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Great customer service from the manager and sales person. Answered all my questions on my return and set up a rather complicated order seamlessly.
My salesman was very knowledgeable, kind and patient. He helped me find the perfect sofa and chair! Elliot was a delight! Thank you.
The salesperson was fine. Everything after that went downhill. When delivering a bed, the finial on our staircase was damaged and they didn't let us know and made it worse by taking the piece they br... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1459 Niagara Falls Boulevard, 14228, Amherst, NY, United States
- 7168347171
4.2
Great
245 reviews
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This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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No better place to find great stuff!
Our salesperson Al was helpful and informative, never pressured us, and had all the answers we needed at every step. The showroom was amazing, huge, and offered endless choices and combos of styles. We had so much fun and found the perfect sofa and storage ottoman. It was fun to coordinate and not feel we had to match things up or buy a set. I saw more things I'd love to go back and browse more, and will do that soon!
May 29, 2025
Reply from Raymour & Flanigan - Amherst
Dear Jennifer,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Al was able to assist you effectively and that you enjoyed exploring our showroom. It's great to know that you found the perfect sofa and storage ottoman without feeling pressured to match or buy a set. We strive to offer a wide variety of styles and combinations to suit every taste, and we're delighted that you had fun coordinating your selections.
We look forward to welcoming you back soon for more browsing and inspiration. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for your kind words and for choosing Raymour & Flanigan!
Best,
The Raymour & Flanigan Team
Everyone was so helpful and kind and…
Everyone was so helpful and kind and the process was so quick. Noreen was our Sales Associate and she was amazing!
May 27, 2025
Reply from Raymour & Flanigan - Amherst
Hello Gloria,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience at Raymour & Flanigan. It's fantastic to know that Noreen and our team were able to assist you efficiently and kindly. We strive to provide the best service possible, and your kind words are truly appreciated.
If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Noreen was very nice and helpful but…
Noreen was very nice and helpful but not pushy. That’s the way all salespeople should be
May 27, 2025
Reply from Raymour & Flanigan - Amherst
Dear Darlene,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Noreen was able to assist you in such a helpful and friendly manner. Providing excellent customer service without being pushy is something we strive for, and it’s wonderful to know that Noreen exemplified this during your visit.
Your feedback is greatly appreciated and will be shared with Noreen and the rest of our team. We look forward to welcoming you back to Raymour & Flanigan in the future.
Warm regards,
The Raymour & Flanigan Team
So much to choose from! The gentleman who helped us was very…
The gentleman who helped us was very knowledgeable. I gave him our requirements and he brought us to the pieces that would meet our needs. I was impressed that he knew exactly where things were. So many pieces in that gigantic showroom!
May 25, 2025
Reply from Raymour & Flanigan - Amherst
Hello Vicky,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team was able to assist you so effectively and guide you to the perfect pieces for your needs. It's always our goal to provide knowledgeable and attentive service, and we're delighted that you felt well taken care of in our showroom. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best,
The Raymour & Flanigan Team
Lisa is the best
Lisa was our salesperson and she was phenomenal. She was so kind, friendly, and professional.
Lisa didn’t rush us put any pressure on us.
Lisa was absolutely lovely .
May 26, 2025
Reply from Raymour & Flanigan - Amherst
Hello Megan,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Lisa at Raymour & Flanigan. It's great to know that she was able to provide you with the kind, friendly, and professional service we strive for. We will be sure to pass along your kind words to her.
Your satisfaction is our top priority, and we are delighted that Lisa made your visit enjoyable and pressure-free. We look forward to welcoming you back to our store in the future for any of your home furniture needs.
Warm regards,
The Raymour & Flanigan Team
Great experience shopping for a couch
Nick was an excellent salesman. He was helpful, patient and friendly. Great experience! And great sale prices!
May 26, 2025
Reply from Raymour & Flanigan - Amherst
Dear Joanne,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Nick provided you with such a positive experience. Our team strives to offer helpful, patient, and friendly service, and it's always rewarding to know we succeeded. We're also glad you enjoyed our sale prices. Your satisfaction is our top priority, and your kind words mean a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Amherst
Hi Karen,
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words mean a lot to us and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Amherst
Dear Louise Magner,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed the variety of furniture options available and that our salesman was able to assist you effectively. Your satisfaction is our top priority, and it's always rewarding to know when we've met our customers' expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Salesman listened to our wants and…
Salesman listened to our wants and needs; he was then able to present several choices of items from which to choose (did not try to upsell) and made recommendations for shipment to accommodate us with regard to a remodeling job scheduled to start shortly. He was friendly and professional.
May 19, 2025
Reply from Raymour & Flanigan - Amherst
Dear John,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our salesman was attentive to your needs and provided you with a range of options without any pressure to upsell. It's wonderful to know that he was able to assist with your remodeling schedule and that you found his service both friendly and professional.
Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. We look forward to serving you again in the future and helping you find the perfect pieces for your home.
Warm regards,
The Raymour & Flanigan Team
The customer service or sales person…
The customer service or sales person who worked with us was very efficient and helpful. She explained a lot and helped me find exactly what I needed.
May 16, 2025
Reply from Raymour & Flanigan - Amherst
Hello Christine,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that our team member was able to assist you efficiently and help you find exactly what you needed. Providing excellent customer service is our top priority, and it's always rewarding to know when we've succeeded.
We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
No help
Nobody helpef us. One employee did give a wave towards the back of the store where more dining sets were. Left and ordered online although i didnt want to purchase at all
May 6, 2025
Reply from Raymour & Flanigan - Amherst
Hello,
Thank you so much for taking the time to share your feedback with us. I’m truly sorry to hear about your recent experience at our store and that it didn’t meet your expectations. We genuinely care about providing excellent customer service, and it’s disheartening to learn that we fell short during your visit.
We would be grateful for the opportunity to make things right and ensure that your future experiences with us are much more positive. If you’re comfortable, please reach out to our customer service team so we can discuss this further and address any concerns you may have.
Thank you once again for your valuable feedback. We sincerely hope to have the chance to assist you better in the future.
Warm regards,
Raymour & Flanigan Customer Service Team
Friendly/Helpful and understanding of…
Friendly/Helpful and understanding of my needs and wants !! Thank you
May 11, 2025
Reply from Raymour & Flanigan - Amherst
Hello Jerald,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was friendly, helpful, and understanding of your needs and wants. Your satisfaction is our top priority, and your kind words mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great selection/variety
Great selection/variety
Our salesperson, Randy, was friendly, helpful & knowledgeable
Reasonable delivery timeline
May 9, 2025
Reply from Raymour & Flanigan - Amherst
Hello Dawn W,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you enjoyed our great selection and variety. It's fantastic to know that Randy was able to assist you with his friendly, helpful, and knowledgeable service. We always strive to provide a reasonable delivery timeline, and we're glad that met your expectations.
Your 5-star rating means a lot to us, and we look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Frustrated & confused
I was told my item would be in the store warehouse on Niagara Falls Blvd. in 7 days, it’s been seventeen days & counting.
April 17, 2025
Reply from Raymour & Flanigan - Amherst
Hello Emerson,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in the arrival of your item at our warehouse. We understand how important it is for you to receive your purchase on time, and we are sorry for any inconvenience this has caused.
Please know that we are looking into this matter to understand what went wrong and to ensure it doesn't happen again. We are committed to resolving this issue for you as quickly as possible. Please provide us with your order details at rfcare@raymourflanigan.com directly. This will help us assist you more effectively.
Thank you for your patience and understanding. We value your feedback and are dedicated to improving your experience with us.
Best regards,
The Raymour & Flanigan Team
The gentleman I worked with spoke to me…
The gentleman I worked with spoke to me directly listen to my needs and showed me what I actually wanted to see hang onto those good people cause you got good ones thank you
April 23, 2025
Reply from Raymour & Flanigan - Amherst
Hello Cammie,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team member. It's great to know that he listened to your needs and helped you find exactly what you were looking for. We truly value our dedicated staff and your kind words are a testament to their hard work and commitment to excellent customer service.
We appreciate your support and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Best selection and price…
Raymour & Flanigan had the best selection and prices on sectionals. Our sales person Karin was wonderful to work with. She was very informative made us feel comfortable and relaxed. After looking at many different kinds of sectionals at a half dozen stores, we new we'd find it at Raymour.
February 27, 2025
Reply from Raymour & Flanigan - Amherst
Hello John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our selection and prices on sectionals to be the best. It's wonderful to know that Karin was able to provide you with informative and comfortable service during your visit. We strive to create a welcoming environment for our customers, and it's great to hear that we succeeded in your case.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
New Mattress
I made an early morning call because, I needed a new mattress for my grandaughter. I was not sure, if her old mattress was infested or had some sort of bug but she was getting bitten. So, I called spoke with Ms. KIA SAUNDERS, and she hooked me up over the phone. Very excellent customer service, thank you
I will recommend this store to anyone who asks.
Phyllis
April 10, 2025
Unprompted review
Reply from Raymour & Flanigan - Amherst
Dear Phyllis,
Thank you so much for taking the time to share your experience with us. We are delighted to hear that Ms. Kia Saunders was able to assist you promptly and provide the excellent customer service we strive for. It's wonderful to know that you found the perfect mattress for your granddaughter. Your recommendation means a lot to us, and we truly appreciate your kind words. If you have any further needs or questions, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Nick was great
March 23, 2025
Reply from Raymour & Flanigan - Amherst
Hello Brian,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with Nick. Providing excellent customer service is our top priority, and it's wonderful to know that Nick was able to meet your expectations.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Amherst
Hello Tom,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience at Raymour & Flanigan. It's wonderful to know that Nick was able to assist you effectively. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Excellent customer service
Excellent customer service, knowledgeable about the quality of their products and fast delivery!
March 5, 2025
Reply from Raymour & Flanigan - Amherst
Hello Jen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received excellent customer service and found our team knowledgeable about our products. It's wonderful to know that our fast delivery met your expectations as well. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
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