Being able to view the furniture we were interested in and taking our time without being followed through the store by a salesperson. This was the main reason hadn’t been in the store in years. Our s... See more
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See what reviewers are saying
Great customer service from the manager and sales person. Answered all my questions on my return and set up a rather complicated order seamlessly.
My salesman was very knowledgeable, kind and patient. He helped me find the perfect sofa and chair! Elliot was a delight! Thank you.
The salesperson was fine. Everything after that went downhill. When delivering a bed, the finial on our staircase was damaged and they didn't let us know and made it worse by taking the piece they br... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1459 Niagara Falls Boulevard, 14228, Amherst, NY, United States
- 7168347171
4.2
Great
245 reviews
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This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Very attentive sales team
February 20, 2026
I love Raymour
I love Raymour! Number one thing I love the most is when I tell your sales staff I’m looking they leave me alone. I don’t feel that every two minutes I’m being hunted. Beyond that the quality is amazing and even the delivery is smooth and easy! Thank you!
February 17, 2026
Horrible company
Horrible company. No competent management. Lack of representation of merchandise they sell. I have total regrets of ever doing business with them. I’m only referring to the Niagara Falls Boulevard location in Amherst New York. Just a warning for people looking for some respect when purchasing items from inept retailers
January 14, 2026
Unprompted review
Communication and customer care is…
Communication and customer care is awful. Store managers should take lessons from the delivery personal on how to communicate with customers.
Regarding Amherst Ny Store. I purchased a sofa and dining table with chairs. Delivery as set up for 12/19 for table, took off work for delivery, never received any notification of delivery window. Called the store at 10:00Am and was told delivery was not going to happen as the item did not make the truck.....no explanation or reason why....it just didn't. Delivery rescheduled to 12/20/25
Drivers came, one chair was discolored and there was no hardware for the table unable to be delivered. Called the store again....requested manager, had to leave message as neither of TWO managers were available to speak to me.
Waited for hours for the manager to call, NEVER RECEIVED A CALL. I reached out to the sales person Francesca, who was awesome and called me right back indicating there were two managers working on the issue and one would call me back.
NO CALL
Called again, now was told the District Manager Paul would be in touch within 20 minutes. An hour later Paul calls. Listened to garbage of how the store is 80 years old and has excellent customer service. Listen, you screwed up my order twice, not in the mood to hear this. After two calls, was informed delivery would again be attempted on 12/22. Received a call from one manager who stated the window time for delivery. Requested that Paul reach back out to discuss my deliver fee as this is now the THIRD delivery attempt and that we had to make arrangements to have someone here. Was told Paul would call to discuss. NO CALL RECEIVED.
I did get my table after three delivery attempts. Never received a call back from the District Manager. The delivery personnel were amazing, and I proceed to inform them they should be giving the Managers and District Manager lessons on communication and customer service.
FIVE STARS FOR DELIVERY PERSONEL.
ZERO FOR MANAGERS AND DISTRICT MANAGER.
Unfortunately even with excellent sales person, I will NOT BE RETURING TO RAYMOUR AND FLANIGAN.
Once you place the order, the sales team has nothing to do with it and you are at the mercy of incompetent managers.
Stay away from this store, the frustration is not worth the product.
December 19, 2025
Unprompted review
Poor experience with Raymour Flanigan
Wrong bed frame delivered not once but the second attempt was wrong also plus the first bed frame was also broken. Steel part broken off.
Salesman contacted after first incorrect bed frame was delivered and I was told he would send another correct bed frame.
Waited 2 days for that frame and it was wrong part also. Contacted manager and informed him of my frustration.
November 14, 2025
Unprompted review
Extremely helpful, fast and reliable
Extremely helpful, knowledgeable staff who were willing to help!
August 26, 2025
Reply from Raymour & Flanigan - Amherst
Hello Jessica,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that our staff was able to provide you with the helpful and knowledgeable service you deserve. At Raymour & Flanigan, we strive to ensure every customer has a positive experience, and your kind words affirm that we're on the right track. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Amherst
Hello Donna,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with Raymour & Flanigan was great as usual. Your satisfaction is our top priority, and it's always a pleasure to serve you. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!
Best regards,
The Raymour & Flanigan Team
Al was great
Al was great, knowledgeable, patient and made my wife and I that we were important. He also was helpful in picking out what would work best for us.
August 7, 2025
Reply from Raymour & Flanigan - Amherst
Hello Paul,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Al. It's great to know that he was able to assist you and your wife in finding the perfect pieces for your home while making you feel valued and important. We strive to provide knowledgeable and patient service to all our customers, and your kind words affirm that we are on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
No pressure
No pressure. Free to walk and look. When we had several questions, sales lady was very informed.
July 31, 2025
Reply from Raymour & Flanigan - Amherst
Hello James,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed a pressure-free shopping environment and that our home furnishing consultant was able to assist you with her knowledge. Providing excellent customer service is a top priority for us, and your feedback is truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
It was great
It was great! Sales team worked to get my purchase ready for pick-up the same day. Warehouse staff was quick and helpful at pick-up too. Fantastic care for the customers.
July 19, 2025
Reply from Raymour & Flanigan - Amherst
Hello Steve,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a great experience with our sales team and warehouse staff. It's fantastic to know that our team was able to assist you promptly and efficiently. We strive to provide excellent customer care, and your kind words affirm that we are on the right track.
We look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Amherst
Dear Charles Oswald,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Haleigh was able to assist you effectively and that you had a positive experience at Raymour & Flanigan. We strive to provide knowledgeable and helpful service to all our customers, and it's wonderful to know that Haleigh met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Our recent purchase!
Al was great, funny too! He was very knowledgeable and helpful!! It was a pleasure working with him!
July 3, 2025
Reply from Raymour & Flanigan - Amherst
Hello Renee,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience with Al. It's great to know that his knowledge and sense of humor made your visit enjoyable. We strive to provide the best service possible, and your kind words affirm that we are on the right track.
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Store
Helpful Consultants
It took me a couple of trips back and forth to the store with fabric samples to find the right fabric for my accent chair. All the consultants were very helpful in helping me with the selection of the chair and the fabric.
July 3, 2025
Reply from Raymour & Flanigan - Amherst
Hello Linda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you in finding the perfect fabric for your accent chair. It's wonderful to know that our consultants were helpful during your visits. We truly appreciate your patience and dedication in making sure you found exactly what you were looking for. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The salesperson was patient and informative
The salesperson patiently presented information about the mattresses and listened to our opinions. Then she helped us narrow down our choice.
July 1, 2025
Reply from Raymour & Flanigan - Amherst
Hello Clifford,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to assist you patiently and effectively in finding the perfect mattress. Listening to our customers and helping them make informed decisions is something we strive for, and it's wonderful to know we met your expectations.
Your feedback is greatly appreciated and will be shared with our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Great staff store
Our sales lady was very friendly and helpful. She showed just what we were looking for without any pressure. We have bought many pieces of furniture at the Niagara Boulevard store and always have had great service.
July 1, 2025
Reply from Raymour & Flanigan - Amherst
Hello Gary,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that your experience at our Niagara Boulevard store was positive and that our sales lady was able to assist you in finding exactly what you were looking for without any pressure. It's always our goal to provide friendly and helpful service, and we're delighted to know that we've consistently met your expectations with your purchases.
We truly appreciate your loyalty and look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Great experience!❤️
Our sales rep was Chris. He was very attentive and friendly. He showed us where to look for the kind of mattress we were looking for. He also told us how nice it could be to have an adjustable bed base. Except for asking a few too many personal questions, everything went really well! I love this store and have bought other things there. I highly recommend it!
June 29, 2025
Reply from Raymour & Flanigan - Amherst
Hello Julie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Chris was able to assist you in finding the perfect mattress and that you enjoyed your visit to our store. We appreciate your feedback about the personal questions and will ensure that our team is mindful of this in the future.
It's wonderful to know that you love our store and have had positive experiences with us before. Your recommendation means a lot to us, and we look forward to welcoming you back for any future home furniture needs.
Warm regards,
The Raymour & Flanigan Team
WELL INFORMED AND PLEASANT SALES…QUICK AND EASY
WELL INFORMED AND PLEASANT SALES ASSOCIATES.
June 26, 2025
Reply from Raymour & Flanigan - Amherst
Hello Richard,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with our sales associates. Our team strives to provide well-informed and pleasant service to all our customers, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again soon at Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Found us just what we were looking for!
June 11, 2025
Reply from Raymour & Flanigan - Amherst
Hello David,
Thank you so much for your wonderful review! We're thrilled to hear that you found exactly what you were looking for. Your satisfaction is our top priority, and it's great to know that we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Amherst
Hello Sheila,
We're thrilled to hear that you had a positive experience when visiting our store to pick up your V.I.P gift. Our team is dedicated to providing exceptional service, and it's always rewarding to know that our efforts are appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Our unfortunately defective mattress and the competent and understanding treatment we received!
We had defective mattress and rR&F was right on top of it! Our sales person karen got us all set up to be evaluated and once it was determined it was defective I immediately got a call to set up an appointment with a manager. Keith was wonderful! - Understanding of the problem and wanting to make things right. Hopefully the new bed will be perfect. But he told me not to worry!
June 2, 2025
Reply from Raymour & Flanigan - Amherst
Dear Iris and Ken,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Karen and Keith were able to assist you promptly and effectively. It's wonderful to know that you felt supported throughout the process and that our team was able to address the issue with your mattress to your satisfaction.
We truly appreciate your patience and understanding, and we are hopeful that your new bed will meet all your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
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