Raymour & Flanigan - Amherst Reviews 

245
TrustScore 4 out of 5

4.2

1459 Niagara Falls Boulevard, 14228 Amherst, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Being able to view the furniture we were interested in and taking our time without being followed through the store by a salesperson. This was the main reason hadn’t been in the store in years. Our s... See more

Rated 5 out of 5 stars

Great customer service from the manager and sales person. Answered all my questions on my return and set up a rather complicated order seamlessly.

Rated 5 out of 5 stars

My salesman was very knowledgeable, kind and patient. He helped me find the perfect sofa and chair! Elliot was a delight! Thank you.

Rated 2 out of 5 stars

The salesperson was fine. Everything after that went downhill. When delivering a bed, the finial on our staircase was damaged and they didn't let us know and made it worse by taking the piece they br... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1459 Niagara Falls Boulevard, 14228, Amherst, NY, United States

  • 7168347171

4.2

Great

TrustScore 4 out of 5

245 reviews

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4.2

All reviews

(245)

4,179 reviews in the last 12 months

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Rated 5 out of 5 stars

Bruce was a very personable and helpful…

Bruce was a very personable and helpful salesman. Not pushy. Led us to try several different mattresses in different price ranges that matched our needs and then let us decide without pushing us in one direction or another. Good shopping experience!

September 10, 2023
Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Amherst

Thank you for your review, Bill. We really appreciate you taking the time to share your experience with us!! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Francesca

Francesca made our experience very pleasant and easy the sale was good as well

August 25, 2023
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Reply from Raymour & Flanigan - Amherst

Hello Cheryl Reed! Thank you for your kind words, we are pleased to know that our sales associate made your shopping experience so easy! We hope you're enjoying your new furniture. Thank you!

Rated 3 out of 5 stars

They promised a $25 gift card

They promised a $25 gift card. I called and was told it had been sent twice. I checked all of my mailboxes and have not received it.

August 23, 2023
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Reply from Raymour & Flanigan - Amherst

Hello Nancy Mangine! Thank you for your feedback. We are sorry to hear about the negative experience you had with us! If you would like to discuss your concerns further, please email a brief summary of your experience, as well as the name and phone number associated with your account, to rfcare@raymourflanigan.com. Thank you!

Rated 5 out of 5 stars

Great experience at Raymour & Flanigan!

We spoke with salesperson Chris Kanaley and manager Pedro Villena. They were both outstanding to work with. Both were very professional, upfront and honest and said they would give us the best possible price. They didn't waste our time and play games like the other two mattress stores we visited Sunday. The other stores kept asking ". . . what would it take to make a sale today" and never offering their best price.
We look forward to going back to Raymour & Flanigan the next time we need furniture.

August 21, 2023
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Reply from Raymour & Flanigan - Amherst

Thank you for your review, Kenneth. It's great to hear that our staff were helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Bea was excellent

Bea was excellent! I will be referring others to her!!!!

August 20, 2023
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Reply from Raymour & Flanigan - Amherst

Thank you so much for your kind review! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Did the purchase online

Did the purchase online. It was just a Bunky board. But it was in stock and was delivered the next day. The delivery person helped get it into the house. Out standing service.

August 19, 2023
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Reply from Raymour & Flanigan - Amherst

Thank you so much, Dennis, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Our saleswoman Noreen was AWSOME

Our saleswoman Noreen was AWSOME. She took her time and eventually directed us right to the perfect set of couches. Excellent experience.

August 4, 2023
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Reply from Raymour & Flanigan - Amherst

Hello Jason, We are glad to hear that you had a great shopping experience with the assistance of our sales associate. Enjoy your new furniture!

Rated 5 out of 5 stars

Elise Was extremely helpful and gave us…

Elise Was extremely helpful and gave us some great ideas. Looking forward to working with her soon.

July 29, 2023
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Reply from Raymour & Flanigan - Amherst

Thank you Raymond for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.

Rated 4 out of 5 stars

Salesperson was very patient

Nick was very patient, as I knew what I didn't want but not sure what I wanted. I was a bit disappointed that items could not be customized with other fabrics but we were able to find something that would work for us.

July 19, 2023
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Reply from Raymour & Flanigan - Amherst

Thank you Susan for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 4 out of 5 stars

Elyse was informative

Elyse was informative, knew the product, patient

June 30, 2023
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Reply from Raymour & Flanigan - Amherst

Thank you Veronica for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 5 out of 5 stars

Noreen was pleasant to work

Noreen was pleasant to work. She was knowledgeable across all product lines. A truly pleasant and professional experience. Others could learn from her. Also, I don't think the word "no" is in her vocabulary. I will recommend Raymour & Flanigan to my friends.

July 3, 2023
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Reply from Raymour & Flanigan - Amherst

Thank you so much for your kind review! It's great to hear that your sales person, Noreen, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

PLEASANT PURCHASING EXPERIENCE: We met Lisa Patton in…

We met our salesperson Lisa Patton in March when she helped us digest all the mattress info we needed- to start making our decisions. We had to put that pleasant initial experience on the back burner for a few months but wanted to restart the process by contacting Lisa. It only took another meeting last evening to get the job done. Lisa listens, lets us talk and moves us along our path with understanding and great skill. Buying a matress is not fun but she made it more than just tolerable. We feel that we made a good choice regarding price point and quality. Her manager Pedro V. also facilitated our final purchase and was also very pleasant and helpful.

May 31, 2023
Rated 5 out of 5 stars

Living room

We were greeted and offered help as soon as we arrived. That was not the case at the other big name furniture store that we also visited. We were given attention but not hovered over which we appreciated. We were able to browse on our own knowing help was within reach if needed. We worked with Lisa and she was wonderful throughout the entire process.

May 28, 2023
Rated 5 out of 5 stars

Noreen was knowledgeable and really…

Noreen was knowledgeable and really helped us find the right mattress, adjustable frame pillows and bed. It was so easy with her help! The selection was also very good! Thank you!

May 21, 2023
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Reply from Raymour & Flanigan - Amherst

Thank you for your review Catherine Hamilton We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Our sales person

Our sales person , Benny Pearsey-Rosado was very helpful in finding for us exactly what we were looking to purchase. He was excellent and your prices seamed fair.

April 30, 2023

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