Being able to view the furniture we were interested in and taking our time without being followed through the store by a salesperson. This was the main reason hadn’t been in the store in years. Our s... See more
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See what reviewers are saying
Great customer service from the manager and sales person. Answered all my questions on my return and set up a rather complicated order seamlessly.
My salesman was very knowledgeable, kind and patient. He helped me find the perfect sofa and chair! Elliot was a delight! Thank you.
The salesperson was fine. Everything after that went downhill. When delivering a bed, the finial on our staircase was damaged and they didn't let us know and made it worse by taking the piece they br... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1459 Niagara Falls Boulevard, 14228, Amherst, NY, United States
- 7168347171
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Replied to 0% of negative reviews
Typically replies within 24 hours
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Bruce was a very personable and helpful…
Bruce was a very personable and helpful salesman. Not pushy. Led us to try several different mattresses in different price ranges that matched our needs and then let us decide without pushing us in one direction or another. Good shopping experience!
Francesca
Francesca made our experience very pleasant and easy the sale was good as well

Reply from Raymour & Flanigan - Amherst
They promised a $25 gift card
They promised a $25 gift card. I called and was told it had been sent twice. I checked all of my mailboxes and have not received it.

Reply from Raymour & Flanigan - Amherst
Great experience at Raymour & Flanigan!
We spoke with salesperson Chris Kanaley and manager Pedro Villena. They were both outstanding to work with. Both were very professional, upfront and honest and said they would give us the best possible price. They didn't waste our time and play games like the other two mattress stores we visited Sunday. The other stores kept asking ". . . what would it take to make a sale today" and never offering their best price.
We look forward to going back to Raymour & Flanigan the next time we need furniture.

Reply from Raymour & Flanigan - Amherst

Reply from Raymour & Flanigan - Amherst
Did the purchase online
Did the purchase online. It was just a Bunky board. But it was in stock and was delivered the next day. The delivery person helped get it into the house. Out standing service.

Reply from Raymour & Flanigan - Amherst
Our saleswoman Noreen was AWSOME
Our saleswoman Noreen was AWSOME. She took her time and eventually directed us right to the perfect set of couches. Excellent experience.

Reply from Raymour & Flanigan - Amherst
Elise Was extremely helpful and gave us…
Elise Was extremely helpful and gave us some great ideas. Looking forward to working with her soon.

Reply from Raymour & Flanigan - Amherst
Salesperson was very patient
Nick was very patient, as I knew what I didn't want but not sure what I wanted. I was a bit disappointed that items could not be customized with other fabrics but we were able to find something that would work for us.

Reply from Raymour & Flanigan - Amherst

Reply from Raymour & Flanigan - Amherst
Noreen was pleasant to work
Noreen was pleasant to work. She was knowledgeable across all product lines. A truly pleasant and professional experience. Others could learn from her. Also, I don't think the word "no" is in her vocabulary. I will recommend Raymour & Flanigan to my friends.

Reply from Raymour & Flanigan - Amherst
We were helped by Francesca Pullara
We were helped by Francesca Pullara
She was extremely helpful and professional. She took her time with us and was able to help us make a great decision on our furniture. We would definitely recommend her to future customers
PLEASANT PURCHASING EXPERIENCE: We met Lisa Patton in…
We met our salesperson Lisa Patton in March when she helped us digest all the mattress info we needed- to start making our decisions. We had to put that pleasant initial experience on the back burner for a few months but wanted to restart the process by contacting Lisa. It only took another meeting last evening to get the job done. Lisa listens, lets us talk and moves us along our path with understanding and great skill. Buying a matress is not fun but she made it more than just tolerable. We feel that we made a good choice regarding price point and quality. Her manager Pedro V. also facilitated our final purchase and was also very pleasant and helpful.
Living room
We were greeted and offered help as soon as we arrived. That was not the case at the other big name furniture store that we also visited. We were given attention but not hovered over which we appreciated. We were able to browse on our own knowing help was within reach if needed. We worked with Lisa and she was wonderful throughout the entire process.
Noreen was knowledgeable and really…
Noreen was knowledgeable and really helped us find the right mattress, adjustable frame pillows and bed. It was so easy with her help! The selection was also very good! Thank you!

Reply from Raymour & Flanigan - Amherst
Service was great…
Maureen the sales person was so…
Maureen the sales person was so knowledgeable and
patient with me and was so helpful without trying to pressure me to make a decision asap
Our sales person
Our sales person , Benny Pearsey-Rosado was very helpful in finding for us exactly what we were looking to purchase. He was excellent and your prices seamed fair.
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