Raymour & Flanigan - Amherst Reviews 

245
TrustScore 4 out of 5

4.2

1459 Niagara Falls Boulevard, 14228 Amherst, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Being able to view the furniture we were interested in and taking our time without being followed through the store by a salesperson. This was the main reason hadn’t been in the store in years. Our s... See more

Rated 5 out of 5 stars

Great customer service from the manager and sales person. Answered all my questions on my return and set up a rather complicated order seamlessly.

Rated 5 out of 5 stars

My salesman was very knowledgeable, kind and patient. He helped me find the perfect sofa and chair! Elliot was a delight! Thank you.

Rated 2 out of 5 stars

The salesperson was fine. Everything after that went downhill. When delivering a bed, the finial on our staircase was damaged and they didn't let us know and made it worse by taking the piece they br... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1459 Niagara Falls Boulevard, 14228, Amherst, NY, United States

  • 7168347171

4.2

Great

TrustScore 4 out of 5

245 reviews

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4.2

All reviews

(245)

4,179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Lisa (Boulevard in Amherst) helped me find exactly what I was looking for and was knowledgeable about the different pieces I was looking at.

September 26, 2022
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Reply from Raymour & Flanigan - Amherst

Thank you Robert Miethaner for your kind words. It's great to hear your salesman was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

I worked with AL Budwee very…

I worked with AL Budwee very knowledgeable and pleasant. Did not rush me while I made my choice over 3 visits.
Jim Wokersien

September 22, 2022
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Reply from Raymour & Flanigan - Amherst

Thank you for your review James Wokersien We are happy to hear that your sales person was knowledgeable and pleasant!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great place

I have been dealing with Raymour and Flanigans for years and have bought all my furniture there they stand by their products and have dealt with the same sales person Al Budwee who is awesome

September 21, 2022
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Reply from Raymour & Flanigan - Amherst

Thank you Michele for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Bruce is priceless!

Bruce is priceless. We were ready to leave until we met him! All the difference in the world!!

August 29, 2022
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Reply from Raymour & Flanigan - Amherst

Thank you Jeffrey Mueller for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Al was awesome

Al was awesome! Answered all our questions, and gave us plenty of space to decide what we wanted!

August 1, 2022
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Reply from Raymour & Flanigan - Amherst

Thank you Tom Trunzo for your great review. We are thrilled to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great Experience Every Time

I have been in the Niagara Falls Blvd store several times while searching for the right furniture for my new house. I’ve bought several pieces over the last year and I always have a great experience with Al Budwee as my salesman. Al is knowledgeable, personal and always gives great customer service!

July 31, 2022
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Reply from Raymour & Flanigan - Amherst

Thank you Jennifer Banks for your great review. We are thrilled to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

I needed a small dining table for my…

I needed a small dining table for my apartment. Mr.Bruce Edwards showed me several tables that were the correct size. I decided on a 3 piece dining set in Merlot finish. It's the perfect size for my apartment and I have gotten so many compliments on it. Mr Edwards was very friendly and knowledgeable .

December 17, 2021
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Reply from Raymour & Flanigan - Amherst

Hi Judy,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 5 out of 5 stars

I love Raymour and Flanigan

I love Raymour and Flanigan! Especially the quality of furniture, timely delivery, and professionalism of delivery team! The “chat” option- online is awesome! I ordered my bed and dresser in the middle of the night using the “chat”- texting feature! Super easy and convenient!

October 25, 2021
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Reply from Raymour & Flanigan - Amherst

Thank you for taking the time to leave a review, Katherine! We really appreciate you taking the time out to share your experience with us. -Taylor W

Rated 5 out of 5 stars

Our sales person Patrick was great

Our sales person Patrick was great! He went over and beyond to make us feel comfortable, was caring, and most of all not pushy. He took his time with us and helped us find the perfect products we were looking for. We purchased a couple of bedroom sets and some new end tables for our living room. He deserves praise. Its hard to find someone with good customer service these days that really cares. Because of him I would recommend Raymour and Flanigan. He most certainly is an asset to your company!!!

October 25, 2021
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Reply from Raymour & Flanigan - Amherst

Hi John! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W

Rated 5 out of 5 stars

Trying to find the right mattress…

Trying to find the right mattress seemed impossible, we sleep differently, we are different sizes and comfort levels. Our salesperson took on the challenge and with assistance from her manager they found us a great. aireloom mattress and an adjustable bases. They didn’t rush us and overall it was a very pleasant experience

August 26, 2021
Rated 5 out of 5 stars

Noreen Kayser was great

Noreen Kayser was great! Listened to my concerns and helped me find a solution!!

July 3, 2021
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Reply from Raymour & Flanigan - Amherst

Hi Donna! Thanks so much for telling us about your experience. We are looking forward to seeing you again soon! -CE

Rated 5 out of 5 stars

Other than a mix up at the warehouse…

Other than a mix up at the warehouse with bringing only half the order, the delivery service was wonderful.

June 28, 2021
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Reply from Raymour & Flanigan - Amherst

Hi Cindy! Thanks for the kind words! We appreciate you shopping with us! -CE

Rated 5 out of 5 stars

Great experience

Great experience… helpful salesperson, good options available.

June 13, 2021
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Reply from Raymour & Flanigan - Amherst

Hi there! It's great to see your experience with Raymour & Flanigan was enjoyable! We look forward to seeing you again in the near future! -CE

Rated 4 out of 5 stars

Online add stated our furniture was on…

Online add stated our furniture was on display at your one location. Drove over to store. Nope. Nothing to view. Not there.
I don’t care for that tactic. You don’t have to stoop that low. You have good quality furniture. Don’t ruin your image.
Mark Neupert

June 7, 2021

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