Being able to view the furniture we were interested in and taking our time without being followed through the store by a salesperson. This was the main reason hadn’t been in the store in years. Our s... See more
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See what reviewers are saying
Great customer service from the manager and sales person. Answered all my questions on my return and set up a rather complicated order seamlessly.
My salesman was very knowledgeable, kind and patient. He helped me find the perfect sofa and chair! Elliot was a delight! Thank you.
The salesperson was fine. Everything after that went downhill. When delivering a bed, the finial on our staircase was damaged and they didn't let us know and made it worse by taking the piece they br... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1459 Niagara Falls Boulevard, 14228, Amherst, NY, United States
- 7168347171
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Replied to 0% of negative reviews
Typically replies within 24 hours
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Karen was excellent and informative
Great service
Great service. Lisa (Boulevard in Amherst) helped me find exactly what I was looking for and was knowledgeable about the different pieces I was looking at.

Reply from Raymour & Flanigan - Amherst
I worked with AL Budwee very…
I worked with AL Budwee very knowledgeable and pleasant. Did not rush me while I made my choice over 3 visits.
Jim Wokersien

Reply from Raymour & Flanigan - Amherst
Great place
I have been dealing with Raymour and Flanigans for years and have bought all my furniture there they stand by their products and have dealt with the same sales person Al Budwee who is awesome

Reply from Raymour & Flanigan - Amherst
Bruce is priceless!
Bruce is priceless. We were ready to leave until we met him! All the difference in the world!!

Reply from Raymour & Flanigan - Amherst
Al was awesome
Al was awesome! Answered all our questions, and gave us plenty of space to decide what we wanted!

Reply from Raymour & Flanigan - Amherst
Great Experience Every Time
I have been in the Niagara Falls Blvd store several times while searching for the right furniture for my new house. I’ve bought several pieces over the last year and I always have a great experience with Al Budwee as my salesman. Al is knowledgeable, personal and always gives great customer service!

Reply from Raymour & Flanigan - Amherst
I needed a small dining table for my…
I needed a small dining table for my apartment. Mr.Bruce Edwards showed me several tables that were the correct size. I decided on a 3 piece dining set in Merlot finish. It's the perfect size for my apartment and I have gotten so many compliments on it. Mr Edwards was very friendly and knowledgeable .

Reply from Raymour & Flanigan - Amherst
I love Raymour and Flanigan
I love Raymour and Flanigan! Especially the quality of furniture, timely delivery, and professionalism of delivery team! The “chat” option- online is awesome! I ordered my bed and dresser in the middle of the night using the “chat”- texting feature! Super easy and convenient!

Reply from Raymour & Flanigan - Amherst
Our sales person Patrick was great
Our sales person Patrick was great! He went over and beyond to make us feel comfortable, was caring, and most of all not pushy. He took his time with us and helped us find the perfect products we were looking for. We purchased a couple of bedroom sets and some new end tables for our living room. He deserves praise. Its hard to find someone with good customer service these days that really cares. Because of him I would recommend Raymour and Flanigan. He most certainly is an asset to your company!!!

Reply from Raymour & Flanigan - Amherst
Showed me exactly what I asked for and…
Showed me exactly what I asked for and I cannot wait for the piece to arrive.
Trying to find the right mattress…
Trying to find the right mattress seemed impossible, we sleep differently, we are different sizes and comfort levels. Our salesperson took on the challenge and with assistance from her manager they found us a great. aireloom mattress and an adjustable bases. They didn’t rush us and overall it was a very pleasant experience
I had a very knowledgeable staff member…
I had a very knowledgeable staff member help me with my purchase
My purchase has not delivered
My purchase has not delivered. I received a phone call early this AM advising my mattress & base did not make it on the truck. I was told delivery would be tomorrow, 07/22/2021.
Noreen Kayser was great
Noreen Kayser was great! Listened to my concerns and helped me find a solution!!

Reply from Raymour & Flanigan - Amherst
Our sales agent was friendly
Our sales agent was friendly, professional and a joy to work with.
Other than a mix up at the warehouse…
Other than a mix up at the warehouse with bringing only half the order, the delivery service was wonderful.

Reply from Raymour & Flanigan - Amherst

Reply from Raymour & Flanigan - Amherst
Online add stated our furniture was on…
Online add stated our furniture was on display at your one location. Drove over to store. Nope. Nothing to view. Not there.
I don’t care for that tactic. You don’t have to stoop that low. You have good quality furniture. Don’t ruin your image.
Mark Neupert
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