They weren't pushy Was able to browse by ourself, Yet quickly available when we had questions.
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See what reviewers are saying
My experience was blessed by a a wonderful sales woman named Patti Davidson. She was very helpful and professional with knowing qualities of furniture and fabrics. Along with being present and giving... See more
Company replied
Beautiful furniture and a huge selection. Greeted almost as soon as walked in and asked if we needed help. Since we wanted to 'look' a while, salesperson excused himself and let us wander after explai... See more
Company replied
Mason swept in and saved the day! Actively listened to what we needed, asked about price point, and then proceeded to show us 2/3 options. Using his patience and knowledge not to overwhelm us, we were... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
137 Colonial Drive, 14845, Horseheads, NY, United States
- 6077394858
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Delivery caused property damage and nobody seems to care
Purchased a new sealy hybrid mattress. Hate to give one star because the purchase was actually great and the salesman was very helpful and easy to work with. Bed is great. The problem is with the delivery. The guys that showed up to deliver the mattress smelled like weed and backed into my truck causing damage. Tomorrow will be a week since I have tried to talk to someone and keep getting a runaround. Have yet to speak with anyone that wants to help resolve the situation. Unfortunately I am about to the point where I will just put it in the hands of Pennsylvania State Police.
January 13, 2023
Unprompted review
Reply from Raymour & Flanigan - Big Flats
Nick, we are very sorry to hear about your experience with your delivery. That is certainly not what we want our customers to experience. Please email your order # and a description of what happened to rfcare@raymourflanigan.com and a customer care manager will reach out to you asap. Put in subject line: Car was damaged during R&F delivery. -Jeff V.
The salesman answered all our questions…
The salesman answered all our questions and still gave us our space as we were shopping throughout the store.
January 14, 2023
Reply from Raymour & Flanigan - Big Flats
Thank you for taking the time to leave a review, Michael! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.
good professional service and nice…
good professional service and nice sharing of relevant product information
January 13, 2023
Reply from Raymour & Flanigan - Big Flats
Thank you so much for taking the time to leave us a review! We're pleased to hear that you had a positive experience and found our service to be professional. We appreciate your business and hope to see you again soon! -Jeff V.
Our sales Associate Patty was wonderful…
Our sales Associate Patty was wonderful I couldn’t of had a better experience thank you so much.
December 31, 2022
Reply from Raymour & Flanigan - Big Flats
Thank you Jill Davis for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Big Flats
Thank you Paul Fish for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Salesperson highly professional
We were there to buy a mattress The salesperson was highly professional (knowledgeable about the products, and courteous) He listened to our preferences and guided us to those mattresses that met those criteria.
This made for a pleasant buying experience
November 10, 2022
Reply from Raymour & Flanigan - Big Flats
Thank you Rodney Sunderlin for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.
Sales event was great
Sales event was great! Saleman Brad was awesome and very patient!
October 23, 2022
Reply from Raymour & Flanigan - Big Flats
Thank you Charles Baker for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Ryan was very helpful and respectful…
Ryan was very helpful and respectful throughout the process.
September 8, 2022
Reply from Raymour & Flanigan - Big Flats
Thank you for taking the time to leave a review, K.Bell! We're happy to hear that your sales associate was helpful and respectful! Enjoy your new furniture. -Jeff V.
Staff were very nice
Staff were very nice, helpful and informative. Found a nice dining room table we ordered. Will return in the near future for other furnishings we liked.
September 5, 2022
Reply from Raymour & Flanigan - Big Flats
Thank you for taking the time to leave a review, Jimmie! We're happy to hear that your sales associate was helpful and informative! We look forward to seeing you in the future. -Jeff V.
My experience has always been…Great
My experience has always been wonderful. Your Salesperson Lou S. is always helpful and knowledgeable. He always addresses my needs. I'm sure I will contact him in the future.
August 30, 2022
Reply from Raymour & Flanigan - Big Flats
Thank you for your review Francine Hulslander We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.
I'm always happy with the quality of…
I'm always happy with the quality of everything I've purchased from Raymour and Flanigan.
October 24, 2021
Reply from Raymour & Flanigan - Big Flats
Hi Jeffrey,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W
The sales woman Patti Karan was very…
The sales woman Patti Karan was very pleasant , helpful, and courteous!
October 21, 2021
Reply from Raymour & Flanigan - Big Flats
Hi Rebecca,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W
Ordered on 6/20
Ordered on 6/20, site claimed in stock and delivery within the week. It is now 9/2, and the most recent update says you expect it in your warehouse by 9/30, three months after I ordered the table which was supposedly in stock.
September 2, 2021
The item I ordered on-line was not…
The item I ordered on-line was not available until next month - OK - i can wait. BUT, I did not get the chance in the on-line forms to give the delivery address. I guess it assumes it will be where the credit card is addressed, but that is wrong. I need to tell them where to bring it. This needs to be fixed in the form progression on the web site.
August 17, 2021
Phil Moshier was very accommodating
Phil Moshier was very accommodating! He came in on his day off to meet with us which worked out perfect for us. We were in and out in just over an hour with a new bed and all new living room furniture. Thanks Phil!!
May 19, 2021
Reply from Raymour & Flanigan - Big Flats
Hi Mike! Thanks so much for taking the time to leave us such pleasant feedback! Thank you for furniture shopping with us! -CE
Very happy with service .Associate was…
Very happy with service .Associate was most helpful and courteous and explained all well. Looking forward to receiving our purchase as timely as possible. Always a pleasure to deal with Raymour & Flanigan!
May 6, 2021
Shopped online at 11 pm and Rob…
Shopped online at 11 pm and Rob connected with us and gave excellent service!
April 30, 2021
My easy online purchase
I have ordered an accent chair on your online site
And it was very easy to do so. Even though my chair is due back in stock in June, it states that
Raymour & Flanagan will keep me informed on when I should expect delivery.
April 21, 2021
Reply from Raymour & Flanigan - Big Flats
Hi Patricia! Thanks so much for taking the time to leave us such a fabulous review! We appreciate you shopping with us!
Friendly
Friendly, professional service. From the moment we walked into the entrance, to our departure. Great products, great service. Five star!!
April 18, 2021
great sales woman
April 14, 2021
Reply from Raymour & Flanigan - Big Flats
Hi Charles! It's nice to hear you had a great experience with Raymour & Flanigan! We hope to see you again soon!
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