My experience was blessed by a a wonderful sales woman named Patti Davidson. She was very helpful and professional with knowing qualities of furniture and fabrics. Along with being present and giving... See more
Company replied
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Beautiful furniture and a huge selection. Greeted almost as soon as walked in and asked if we needed help. Since we wanted to 'look' a while, salesperson excused himself and let us wander after explai... See more
Company replied
Mason swept in and saved the day! Actively listened to what we needed, asked about price point, and then proceeded to show us 2/3 options. Using his patience and knowledge not to overwhelm us, we were... See more
Company replied
My sales associate was Ryan. I desperately needed a twin mattress and my spending ability was low, Ryan never made me feel small and was able to help me get a floor model within my budget with 6 month... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
137 Colonial Drive, 14845, Horseheads, NY, United States
- 6077394858
4.6
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
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Tad was amazing
Tad was amazing. He bent over backwards to accommodate our fickle needs and he delivered. We ordered exactly what we wanted and feel like we made a great friend in the process.
June 6, 2026
Not pushy at all
Not pushy at all, very pleasant, and found us exactly what we were looking for, GREAT deal to.
June 4, 2026
Great service! Tim was wonderful in following up and…
Tim was wonderful in following up and helping us to get the best deal possible that worked with our budget! We’ve been using Raymour & Flanigan for years!
May 24, 2026
I bought a 5 year platinum protection…
I bought a 5 year platinum protection plan and when they didn’t want to repair but rather replace the sofas previously that apparently ended the protection plan I purchased? I was not aware of this and one of the replacement sofas is now broken and I am still 18 months from the initial 5 years being completed but I have no coverage. I am NOT happy, will not be returning.
May 14, 2026
Excellent and knowledgeable service by…
Excellent and knowledgeable service by salesperson
May 8, 2026
Mary Keenan was pleasant to work with
Mary Keenan was pleasant to work with. No high pressure selling.
April 30, 2026
There is still integrity in salesmanship.
Mr. Grant was courteous and professional, when he wasn’t there, he had his colleague. Call me to make sure that I had everything I needed.
April 23, 2026
Gina was lovely
Gina was lovely. Professional, personable and friendly. Great experience!!
March 8, 2026
Tim made our experience amazing!
Tim was patient and helpful! He showed us many different options and helped us to finance our dream mattress! We will definitely return and do more business with him! Five start service!!
February 22, 2026
Although the furniture and its delivery…
Although the furniture and its delivery was exceptional, nobody can tell me when I will receive my desk that is still yet to come. Not even my local R&F can tell me when I will be getting it.
January 24, 2026
Excellent sales person and very helpful
I had a great experience at raymour. Sales person always great and he was on top of the sale!
January 11, 2026
I have been looking at this chair for…
I have been looking at this chair for at least 6 months. Glad it is still in stock. I will pick it up on Friday. $50 delivery fee for a 4 mile drive from the store to my house is too much.
January 6, 2026
Mason was very helpful and I left happy…
Mason was very helpful and I left happy with my service and with my purchase
September 21, 2025
Knowledgeable sales professional
Knowledgeable sales professional, ease of purchase and prompt delivery.
September 20, 2025
I was able to find what I wanted
I was able to find what I wanted. Tad was very helpful. The price was just what I was looking for. This is my second time buying furniture at Raymore.
September 8, 2025
Quick help finding what we needed
Quick help finding what we needed. Knowledgeable salespeople. Recommendations that were welcomed and appreciated.
August 30, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Richard,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team helpful and knowledgeable during your visit. It's wonderful to know that our recommendations were appreciated and helped you find exactly what you needed. Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. We look forward to welcoming you back in the future!
Best regards,
The Raymour & Flanigan Team
Sales person explained in detail about…
Sales person explained in detail about the fabric which helped with my decision.
August 27, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Nana,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to provide detailed information about the fabric, helping you make an informed decision. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
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