They weren't pushy Was able to browse by ourself, Yet quickly available when we had questions.
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My experience was blessed by a a wonderful sales woman named Patti Davidson. She was very helpful and professional with knowing qualities of furniture and fabrics. Along with being present and giving... See more
Company replied
Beautiful furniture and a huge selection. Greeted almost as soon as walked in and asked if we needed help. Since we wanted to 'look' a while, salesperson excused himself and let us wander after explai... See more
Company replied
Mason swept in and saved the day! Actively listened to what we needed, asked about price point, and then proceeded to show us 2/3 options. Using his patience and knowledge not to overwhelm us, we were... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
137 Colonial Drive, 14845, Horseheads, NY, United States
- 6077394858
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Mason was very helpful and I left happy…
Mason was very helpful and I left happy with my service and with my purchase
September 21, 2025
Knowledgeable sales professional
Knowledgeable sales professional, ease of purchase and prompt delivery.
September 20, 2025
I was able to find what I wanted
I was able to find what I wanted. Tad was very helpful. The price was just what I was looking for. This is my second time buying furniture at Raymore.
September 8, 2025
Quick help finding what we needed
Quick help finding what we needed. Knowledgeable salespeople. Recommendations that were welcomed and appreciated.
August 30, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Richard,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team helpful and knowledgeable during your visit. It's wonderful to know that our recommendations were appreciated and helped you find exactly what you needed. Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. We look forward to welcoming you back in the future!
Best regards,
The Raymour & Flanigan Team
Sales person explained in detail about…
Sales person explained in detail about the fabric which helped with my decision.
August 27, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Nana,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to provide detailed information about the fabric, helping you make an informed decision. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Ryan was very pleasant to work with
Ryan was very pleasant to work with. Handled all our issues perfectly.
August 15, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Rhonda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ryan was able to assist you so effectively and that you found working with him to be a pleasant experience. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Grant Freeman
Grant Freeman, Store manger is exceptional in his service and most knowledgeable. He impressed me by focusing and addressing MY concerns. He had a genuine ability to understand my and listen to my specific needs. He introduced a product option that would work for me. He balanced kindness and understanding with his expertise to give me the best option. He was upfront to resolve any doubts in making my choice,
The following are also praiseworthy of recognition as well: Brad ,Patti, customer service desk and Syracuse delivery team Dan and Justin.
I genuinely appreciate all their efforts and most of all a very successful purchase.
August 5, 2025
Unprompted review
Reply from Raymour & Flanigan - Big Flats
Dear Rose M Martino,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Grant Freeman, along with Brad, Patti, and our Syracuse delivery team, Dan and Justin, provided you with exceptional service. It's fantastic to know that Grant was able to address your concerns and help you find the perfect product option with his expertise and understanding.
We are proud of our team and their dedication to ensuring our customers have a successful and satisfying purchase experience. Your kind words and recognition mean a lot to us and will certainly be shared with the entire team.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Worse store experience ever, order elsewhere or online
Salespeople were busy and didn't know the products well enough and failed to tell me so much info that would have helped me make a better decision. Plus Raymour and Flannigans rules are antiquated. No returns, no changes on mattresses, charge too much for protection coverage, every salesperson gave a different story and one complained to me the company doesn't listen to them re the customers complaints. I would never shop there again. I haven't been this unhappy with a purchase and company and untrained sales help ever
June 27, 2025
Reply from Raymour & Flanigan - Big Flats
Hello,
Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear about your experience during your visit to our store. It’s disheartening to learn that our sales team did not meet your expectations and that you faced inconsistencies in the information provided.
We genuinely strive to ensure that our customers receive knowledgeable assistance and clear communication, and it’s evident that we fell short in your case. Your comments regarding our policies and the feedback from our sales team are incredibly valuable, and we will be reviewing them carefully to see how we can improve.
We deeply appreciate your input and are committed to making the necessary changes to enhance our customer experience. If there’s anything further you’d like to discuss or if there’s a way we can assist you, please don’t hesitate to reach out to us directly.
Thank you for bringing these important issues to our attention.
Best regards,
Raymour & Flanigan Customer Service Team
Patience goes a long way.
Mason swept in and saved the day! Actively listened to what we needed, asked about price point, and then proceeded to show us 2/3 options. Using his patience and knowledge not to overwhelm us, we were able to make two confident, thoughtful purchases totaling almost $2,500. My Mother also made a purchase of almost $1,000 as well with his assistance! We would definitely recommend Mason and Raymour, & Flanigan
July 15, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Jeff,
Thank you so much for sharing your experience with us! We’re absolutely thrilled to hear that Mason was able to help you and your mother find the perfect pieces for your home. It’s fantastic to know that his patience and expertise made your shopping experience enjoyable and successful.
We truly appreciate your recommendation and are so happy that you chose Raymour & Flanigan for your furniture needs. If there’s anything else we can do for you in the future, please feel free to reach out anytime!
Thanks again for your kind words and for being such a valued customer.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Big Flats
Hello Mary,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found exactly what you were searching for and that our team was able to assist you effectively. Your satisfaction is our top priority, and your kind words mean a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Good experience with R&F.
Attentive, but not pushy sales staff. They made an excellent deal on our purchase.
July 9, 2025
Reply from Raymour & Flanigan - Big Flats
Hello PA Honda Fit owner,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our sales staff was attentive and that you were pleased with the deal you received. Providing excellent service and ensuring our customers find exactly what they need is always our top priority. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
GREAT EXPERIENCE
Ryan Braveman was very knowledgeable and experienced selling mattresses. He spent a lot of time with us, was not pushy, and offered his opinions to aid our decision. I was very impressed with how much he knew and his professionalism. 5 starts.
July 4, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Jeffrey,
Thank you so much for sharing your wonderful feedback with us! We’re absolutely thrilled to hear about your positive experience with Ryan. It’s fantastic to know that his knowledge and professionalism made such a big difference in your mattress shopping journey. We always aim to provide our customers with exceptional service, and it truly warms our hearts to hear when we’ve hit the mark! If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here for you!
Warm regards,
The Raymour & Flanigan Team
My experience was blessed by a a…
My experience was blessed by a a wonderful sales woman named Patti Davidson. She was very helpful and professional with knowing qualities of furniture and fabrics. Along with being present and giving space to make your own choices of product. The Elmira branch its self was extremely clean and set up nicely with accents playing off furniture lines and throws were matching to feel inviting to certain pieces of furniture. Very nice layout and flow. Very pleasant shopping experience.
June 28, 2025
Reply from Raymour & Flanigan - Big Flats
Hi Todd,
Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely thrilled to hear that Patti provided you with such helpful and professional service during your visit. It’s fantastic to know that her knowledge of furniture and fabrics made a positive impact on your shopping experience.
We’re also delighted that you found our Elmira branch to be clean and inviting, with a layout that made your visit even more enjoyable. Your feedback means the world to us, and it’s always a joy to hear when our efforts to create a pleasant shopping environment are appreciated.
We can’t wait to welcome you back to Raymour & Flanigan in the future! If there’s anything else we can help you with, please don’t hesitate to reach out.
Warmest regards,
Raymour & Flanigan Furniture and Mattress Store
The young man who assisted me was very…
The young man who assisted me was very knowledgeable, courteous and helpful in selecting my new bed.
June 14, 2025
Reply from Raymour & Flanigan - Big Flats
Hello John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the young man who assisted you was knowledgeable, courteous, and helpful in selecting your new bed. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations.
We hope you enjoy your new bed and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
We appreciated the information given as…
We appreciated the information given as well as the help in choosing the furniture in what we were looking for. Ryan was not high pressured but was very helpful
June 8, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Rick,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ryan was able to assist you in finding the perfect furniture without any pressure. Our team strives to provide helpful and informative service, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Need a mattress
My sales associate was Ryan. I desperately needed a twin mattress and my spending ability was low, Ryan never made me feel small and was able to help me get a floor model within my budget with 6 months financing. I appreciate his knowledge and help, I am so glad I stopped in. Thank You
June 4, 2025
Reply from Raymour & Flanigan - Big Flats
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ryan was able to assist you in finding a twin mattress that fit your budget and needs. It's wonderful to know that you felt valued and supported during your visit. We strive to provide excellent service to all our guests, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Raymour & Flanigan!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Big Flats
Dear Polly,
Thank you so much for taking the time to leave us a wonderful review! We're thrilled to hear that Ryan provided you with professional and helpful service. We strive to ensure our customers have a positive experience, and it's great to know Ryan met your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Big Flats
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Patty at our Horseheads showroom was able to assist you so effectively. Providing excellent customer service is a top priority for us, and it's wonderful to know that Patty made your visit a positive one.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
Love raymour
April 17, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Christine,
Thank you for your wonderful review! We’re glad to hear that you enjoy Raymour & Flanigan. Our main goal is to provide our customers with quality furniture and great service, and your feedback means a lot to us. If you need anything else, please don’t hesitate to reach out. We look forward to assisting you again in the future!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Big Flats
Hello Shafiul Goni,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you received great customer service during your visit. Providing exceptional service is something we strive for every day, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
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