They weren't pushy Was able to browse by ourself, Yet quickly available when we had questions.
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See what reviewers are saying
My experience was blessed by a a wonderful sales woman named Patti Davidson. She was very helpful and professional with knowing qualities of furniture and fabrics. Along with being present and giving... See more
Company replied
Beautiful furniture and a huge selection. Greeted almost as soon as walked in and asked if we needed help. Since we wanted to 'look' a while, salesperson excused himself and let us wander after explai... See more
Company replied
Mason swept in and saved the day! Actively listened to what we needed, asked about price point, and then proceeded to show us 2/3 options. Using his patience and knowledge not to overwhelm us, we were... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
137 Colonial Drive, 14845, Horseheads, NY, United States
- 6077394858
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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When we walked in
When we walked in, a salesman immediately offered to help, he was very helpful and polite!
March 31, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Robert,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our salesman was able to assist you promptly and courteously during your visit. Providing excellent customer service is a top priority for us, and your feedback is greatly appreciated. We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to let us know.
Best regards,
The Raymour & Flanigan Team
Salesman(Robert) was informative but…
Salesman(Robert) was informative but not pushy in the sale..
March 30, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Richard,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Robert was able to provide you with informative assistance without any pressure during your visit. Our team strives to create a comfortable and helpful shopping environment, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Tad was our salesman and he was…
Tad was our salesman and he was great…he made us feel comfortable and answered all of our questions all while giving us space to try out a bunch of stuff until we found what we wanted…if I buy again from raymour and Flanigan I will make sure to deal with him specifically
March 23, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Casey,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Tad provided you with such a comfortable and informative shopping experience. It's great to know that he was able to answer all your questions and give you the space you needed to find the perfect pieces for your home. We truly appreciate your kind words and your 5-star rating. If you decide to shop with us again, we'll be more than happy to connect you with Tad. Thank you for choosing Raymour & Flanigan, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I had sighed up for a consultation…
I had sighed up for a consultation meeting at my local Raymore furniture store. The representative sales person was more than helpful in our looking for bedroom furniture. And being that the President sale was extended we had him show us more options. The financing he was offering along with free delivery made it a no brainer for us to purchase.
February 18, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Michael,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our sales representative was able to assist you effectively in finding the perfect bedroom furniture. It's great to know that the extended President's sale and our financing options, along with free delivery, made your decision easier. We strive to provide exceptional service and value to our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Big Flats
Hello Randall,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent customer service during your visit. Providing top-notch service is something we strive for, and it's wonderful to know we met your expectations.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
They arrived at the expected time
They arrived at the expected time, were very flexible - worked quickly and carefully. They were courteous and put up nicely with the dogs! Very likeable pair of young men!
February 10, 2025
Reply from Raymour & Flanigan - Big Flats
Hello John,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your delivery experience was positive and that our team met your expectations. It's great to know they were flexible, efficient, and courteous, even with your furry friends around. We strive to provide excellent service, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best Regards,
Ashley F.
Raymour & Flanigan Customer Care Team
888-729-6687
Reply from Raymour & Flanigan - Big Flats
Hi Charles,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our salesman to be both informative and pleasant during your visit. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations.
Best regards,
Ashley F.
Raymour & Flanigan Customer Care Team
888-729-6687
Jeff was very helpful!
February 2, 2025
Very pleasant and salesman was very…
Very pleasant and salesman was very knowledgeable
January 17, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Laurence Mattola,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant visit and that our salesman was able to assist you with his knowledge. Providing excellent customer service is our top priority, and your feedback is greatly appreciated.
We hope to see you again soon at Raymour & Flanigan Furniture and Mattress Store in Big Flats. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
mattress…
we went in looking at a few mattress options . the sales person talked to us and showed us what we went in for. After talking with him and testing a few we decided to get and helped with the financing that was about 5 minuets in time. Made things easy, quick, and no hassle.
January 12, 2025
Reply from Raymour & Flanigan - Big Flats
Hello Richard,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our sales team was able to assist you in finding the perfect mattress and that the financing process was smooth and hassle-free. It's wonderful to know that we could make your shopping experience easy and quick.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan Furniture and Mattress Store.
Best regards,
The Raymour & Flanigan Team
Lou and Jeff were both excellent to…
Lou and Jeff were both excellent to work with. I visited R & F several times trying to find the “right” chair. They were both very knowledgeable, patient and helpful.
I work with Lou often. Jeff understood that and still gave me his time.
January 8, 2025
The guys were very friendly
The guys were very friendly, but wouldn't take time to unbolt the old frame from my headboard. They just put the platform over it. Luckily it cleared...
January 3, 2025
Lou was very personable
Lou was very personable. Attentive and knowledgeable without being pushy.
December 23, 2024
Very easy purchase of a new bed
Very easy purchase of a new bed. Tons of choices and no pressure
December 31, 2024
Great service
It was very busy the day we were there, but three salesmen, Grant and Ryan, we're most helpful.
December 27, 2024
Outstanding
My husband and I went in looking to purchase the matching recliner to our Tompkins set. Grant and Lou in the Horseheads, NY store took great care of us. We thank them for their outstanding customer service.
December 24, 2024
Unprompted review
Would recommend to all
The gentleman that helped us was so polite and helped us with all our needs. we walked out with a wonderful bed.
December 13, 2024
Reply from Raymour & Flanigan - Big Flats
Dear Aaron Watson,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you received polite and helpful service during your visit and that you found a wonderful bed. Our team strives to provide exceptional service to all our customers, and your feedback is truly appreciated. We hope you enjoy your new bed and look forward to serving you again in the future.
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Beautiful furniture and a huge…
Beautiful furniture and a huge selection. Greeted almost as soon as walked in and asked if we needed help. Since we wanted to 'look' a while, salesperson excused himself and let us wander after explaining about sales, ticket info, etc. Touched back, went over point of piece we were looking at, and was very helpful. Helpful but not pushy! An enjoyable experience.
November 28, 2024
Reply from Raymour & Flanigan - Big Flats
Dear Mary Jo,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at our store and found our selection of furniture to be beautiful. It's great to know that our salesperson was able to provide you with the information you needed while allowing you the space to browse at your own pace. We strive to create a welcoming and comfortable environment for all our customers, and your feedback reassures us that we're on the right track. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I found Jeff to be very kind and…
I found Jeff to be very kind and helpful. He was able to answer my questions without hesitation. He was knowledgeable about the brand and I felt he was very honest.I would highly recommend him and look forward to shopping with him again in the future. Thank you,Carol Reilly-Makos
November 18, 2024
Reply from Raymour & Flanigan - Big Flats
Dear Carol,
Thank you so much for sharing your positive experience with Jeff! We're thrilled to hear that he was able to assist you effectively and provide you with the information you needed. It's wonderful to know that you found him knowledgeable and honest. We truly appreciate your recommendation and look forward to welcoming you back to our store in the future.
Best regards,
Ashley F.
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Big Flats
Hi Dorothy,
Thank you so much for your wonderful review! We're thrilled to hear that you found our delivery process easy and fast. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you need anything else in the future, don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
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