Raymour & Flanigan - Binghamton Reviews 

187
TrustScore 4.5 out of 5

4.6

220 Reynolds Road, 13790 Johnson City, NY, US


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Rated 5 out of 5 stars

Upon arrival we were greeted and shown to mattresses quickly, the sales rep was knowledgeable, pleasant and easily answered all our questions. Showed us many options,pros and cons and gave us time to... See more

Company replied

Rated 5 out of 5 stars

I ordered online, but had a problem that customer service ended up having to fix. Customer service was excellent. Delivery was also excellent. I knew exactly when they were going to arrive to the sec... See more

Rated 5 out of 5 stars

Was welcomed pleasantly as I walked in the door. Salesman stayed with me to assist with questions and furniture use. Everything was explained clearly and fully, making sure I understood the whole tr... See more

Company replied

Rated 5 out of 5 stars

Inez was full of knowledge and very nice to deal with. She wasnt pushy or gave a sales pitch, just helped us get into exactly what we have been looking for. She explained everything clearly about th... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 220 Reynolds Road, 13790, Johnson City, NY, United States

  • 6077972214

4.6

Excellent

TrustScore 4.5 out of 5

187 reviews

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4.6

All reviews

(187)

4,207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

we only chose you because of removal of…

we only chose you because of removal of old matress! well nothing was told to us about cant have no stains!! they wouldnt take it.. I am only here for a coupe of days and dont have time to have to find a truck and take it to dump site! Should jave been told this it had a small stain the size of a 50cent coin!

January 19, 2023
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Reply from Raymour & Flanigan - Binghamton

Hello Jeorjina. We are very sorry to hear about this miscommunication you have experienced and any inconvenience this may have caused. We would be happy to assist you if you send your order details to RFCare@raymourflanigan.com. Thanks. -Jeff V.

Rated 5 out of 5 stars

Upon arrival we were greeted and shown…

Upon arrival we were greeted and shown to mattresses quickly, the sales rep was knowledgeable, pleasant and easily answered all our questions. Showed us many options,pros and cons and gave us time to decide if at all. He was very curteous,offered water while and convenient place to decide and sign for the deal. Had the bed delivered in less than 24 hours later. Very helpful. !!!

January 11, 2023
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Reply from Raymour & Flanigan - Binghamton

Thank you for leaving us a positive review! We're happy to hear that our sales representative was knowledgeable and courteous when helping you choose your mattress. We're thrilled that you enjoyed your experience with us, and hope to see you again in the future. -Jeff V.

Rated 5 out of 5 stars

Very helpful and Michael gave me the…

Very helpful and Michael gave me the perfect piece of console fireplace I was looking for!

December 31, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you Kathleen Nedbalski for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Matthew Burns took the time with me to…

Matthew Burns took the time with me to get exactly what I needed.

November 22, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you Twyla Walker for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Great Experience w/ Mohammed!

Mohammed helped me find the perfect recliner to suit my needs. He is very informative & personable. A professional at every level. I will recommend him to my family & friends when they are looking for any type of furniture.

November 8, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you Jim Iles for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

What an easy shopping experience

What an easy shopping experience. My salesman Mohammed was amazing. He walked me through step by step.

October 31, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you Michaelfor you 5 star rating! We're happy to hear your salesman was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great !

Allan was great thank you

October 10, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you Keith Leigh for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 2 out of 5 stars

Explanation of contract

Contract we were asked to sign was not gone over with us or told of delivery charge. Found couch on sale online in YOUR ad but told it was for cash sale only Nowhere in your ad was that stated. Delivery charge dropped but still paid $150 over price stated in ad. Not happy.

September 20, 2022
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Reply from Raymour & Flanigan - Binghamton

Robert, we are sorry to hear about your experience. Our customer care team would like to talk with you. Please email your order details to rfcare@raymourflanigan.com and a manager will reach out to you as soon as they can. -Jeff V.

Rated 5 out of 5 stars

Helpful, But Not Pushy

The salesperson respected our desire to look around first and then he was helpful in providing more information about the sofas we were interested in and he gave us a good discount on delivery. He was professional, pleasant and not pushy.

September 17, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you for taking the time to leave a review, Leona! We're happy to hear that your sales associate was professional and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Mattress

Quick visit, helpful salesman, pointed me right to the mattress of my dreams. Couldn't be happier except that they did not take the old mattress. I thought they would junk it but apparently they only take mattresses that are "reusable".

August 27, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you for your review. We're happy to hear that you got the mattress of your dreams!! Enjoy it! -Jeff V.

Rated 5 out of 5 stars

It was a very positive experience

It was a very positive experience, I found a sofa completed necessary paperwork and it will be delivered next week, The end! I do not have one itty bitty complaint to file

July 8, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you Elizabeth Davis for your review. We are happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Mercedes was very personable and…

Mercedes was very personable and helpful! Made my purchase go very smoothly!

July 3, 2022
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Reply from Raymour & Flanigan - Binghamton

Thank you for taking the time to leave a review, Sheri! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

we had a very positive shopping…

we had a very positive shopping experience with Alan. We were looking to buy a new mattress. Alan was very knowledgeable about all of the products. But first he asked us what we were looking for in a mattress. Then proceeded to give us suggestions. Thank you Alan.

October 28, 2021
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Reply from Raymour & Flanigan - Binghamton

Hi Candace,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 5 out of 5 stars

Our sales person Inez was very helpful…

Our sales person Inez was very helpful and patient with us. Great job

October 26, 2021
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Reply from Raymour & Flanigan - Binghamton

Hi Robert,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W

Rated 5 out of 5 stars

Matt was very helpful in listening to…

Matt was very helpful in listening to our needs and providing various options with pros/cons based on the layout of our room. He even provided a piece of paper to draw out the layout and help us visualize our choice. Thank you!

July 6, 2021
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Reply from Raymour & Flanigan - Binghamton

Hello Patrick! Thank you for taking the time to leave us such amazing feedback! We hope you enjoy your new furniture! -CE

Rated 5 out of 5 stars

My boyfriend and I came in looking for…

My boyfriend and I came in looking for a new mattress. We were concerned with getting one with an off-gassing issue. That’s when Inez Milligan introduced herself and walked us through what we needed to consider and potential choices we could make. She was absolutely fabulous!! No pressure to buy, gave us what we needed, and took the time to understand us and our situation to provide the best possible experience. Not only would I return to the store, but I would love to work exclusively with her again. She was fantastic and so knowledgeable, thank you so much!

June 5, 2021
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Reply from Raymour & Flanigan - Binghamton

Hi Valerie! Thanks for taking the time to tell us about your experience shopping with us! Thank you for furniture shopping with us! -CE

Rated 5 out of 5 stars

Rob the salesman is the most experienced in mattresses.

Rob was a great salesman. Very helpful and seemed like he was very experienced in mattresses. He chose a mattress for us to try by the questions he asked us about our desires. He ended up choosing the perfect mattress the 1st one he had us try. Great guy. Can’t wait to get that and our new pillows ♥️. Give him a pat on the back for us. Terry and Larry

June 3, 2021
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Reply from Raymour & Flanigan - Binghamton

Hi Terry! Thank you for taking the time to leave us such a helpful review about your shopping experience! We hope you enjoy your new furniture! -CE

Rated 5 out of 5 stars

Matt was very pleasant to work with

Matt was very pleasant to work with. Raymour & Flanigan stood by their price matching policy. Very pleased with the mattresses. Thank you :)

May 31, 2021
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Reply from Raymour & Flanigan - Binghamton

Hi Lisa! We are glad to hear you enjoyed your experience with Raymour & Flanigan. We appreciate you shopping with us! -CE

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