I ordered online, but had a problem that customer service ended up having to fix. Customer service was excellent. Delivery was also excellent. I knew exactly when they were going to arrive to the sec... See more
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The staff at the Johnson City Outlet Center were very accommodating regarding my mattress issue and Warranty application. All has gone very well. Special thanks to Jay Nazario on helping with the ov... See more
Upon arrival we were greeted and shown to mattresses quickly, the sales rep was knowledgeable, pleasant and easily answered all our questions. Showed us many options,pros and cons and gave us time to... See more
Company replied
Purchased a sofa and loveseat July 2022. First week texted Matt Burns the ever so fake salesman about a minor problem. He assured us he would take care of it. Never heard from him. Once again, Matt... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
220 Reynolds Road, 13790, Johnson City, NY, United States
- 6077972214
4.5
Excellent
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 1 week
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I ordered online
I ordered online, but had a problem that customer service ended up having to fix. Customer service was excellent. Delivery was also excellent. I knew exactly when they were going to arrive to the second, thanks to the helpful texts and they were a half hour earlier than expected. They were here and gone within 5 minutes and both gentleman were so nice. Pleasant experience all around. Thank you!
May 18, 2026
The staff at the Johnson City, NY Outlet…
The staff at the Johnson City Outlet Center were very accommodating regarding my mattress issue and Warranty application. All has gone very well. Special thanks to Jay Nazario on helping with the overall mattress experience. Thank you
May 14, 2026
The online shopping is so easy
The online shopping is so easy. Furniture was just delivered in perfect condition. Delivery personnel were excellent and the updates on delivery time was spot on
April 24, 2026
The tech was great
The tech was great, on time and communication was good. The company was great about getting it repaired
March 11, 2026
Horrible experience
Horrible experience.
Went into select a sectional in October of 2025. I researched what I wanted and picked it out at the JC store. They took my money said that they would deliver it before Thanksgiving. I was prepared to except everything except the ottoman as it was out of stock that day. Delivery men where late, and rude... they were throwing the furniture off of the truck bouncing it into my drive did not take the wrapping off each piece or even try to make it fit through the doorway. Of course it was all wrapped with the cushions that would never fit regardless of what size door you have.They took the furniture back, which I didn't care at that point. I canceled the order that night and called the manager at the Johnson City store. Needless to say, I'd never had a worse experience. The refund took almost three months get a refunded. I had to go to a different store, which I will say was the best experience...Home Plus. Their delivery was within a week without any issue and it was the same sectional Better price. Big loss for this team and frustrating experience for me... I had to go into the store multiple times to even get somebody to look at why I wasn't getting my refund. I was getting 200 here 200 there. The total was over $3000, eventually got a check in the mail for the balance, but again it took three months! I will never ever work with this company again. Total disappointment and waste of my time.
October 11, 2025
Unprompted review
Had a hard time finding out information…
Had a hard time finding out information on my order.
January 29, 2026
Did not rush us to make a decision
Did not rush us to make a decision. Helpful .Showed us different mattress. Good prices
January 19, 2026
The recliner with remote is wonderful
The recliner with remote is wonderful! Rich brown leather material and comfortably roomy to sit in. The delivery personnel was swift to setup and courteous in demonstrating the options. Many thanks Raymour & Flanigan. Lori
December 19, 2025
Unprompted review
Bought alot furniture from them
September 30, 2025
Salesman helpful
Salesman helpful. Gave idea about taping off area to see fit. Also suggested battery pack for an electric concern I had. Was friendly and I didn’t seem pressured.
September 24, 2025
Very pleased with the overall…
Very pleased with the overall experience. Erica Kishpaugh was helpful and professional .
September 21, 2025
Our salesperson was very knowledgeable…
Our salesperson was very knowledgeable and very understanding of what we were needing.
Never pushy. Kind.
August 25, 2025
Reply from Raymour & Flanigan - Binghamton
Dear Jud,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our home furnishing consultant was able to understand your needs and provide knowledgeable assistance without being pushy. It's wonderful to know that you found the service kind and accommodating. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Treareated like valued customers
My wife and I were treated like valued customers as soon as my wife and I stepped inside the store. Very personable sales representative.
July 3, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Michael,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you and your wife felt valued and appreciated from the moment you entered our store. Our team strives to provide personable and attentive service to all our customers, and it's fantastic to know that we succeeded during your visit.
If there's anything else we can do for you or if you have any future furniture needs, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Store
Dean Driscoll - very good customer service.
Dean Driscoll was friendly, knowledgeable and professional. We were given excellent customer service.
June 20, 2025
Reply from Raymour & Flanigan - Binghamton
Hi Mike,
Thank you so much for your wonderful review! We're thrilled to hear that Dean provided you with friendly, knowledgeable, and professional service. We strive to offer excellent customer service, and it's great to know that Dean exemplified that during your visit. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Mohammad
Mohammad, our salesman, was very helpful and showed us many items and different sets that we were interested in.
May 26, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Lorraine,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mohammad was able to assist you effectively and show you a variety of items and sets that caught your interest. Providing excellent customer service is our top priority, and it's wonderful to know that Mohammad met your expectations.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I was guided to the furniture I was…
I was guided to the furniture I was looking for then left on my own to wander about. If I had a question the salesman was nearby.
I received courteous care and a reasonable discount
May 11, 2025
Reply from Raymour & Flanigan - Binghamton
Hello April Lynn Roberts,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the guidance you needed and appreciated the freedom to explore our showroom at your own pace. It's wonderful to know that our team was nearby to assist with any questions you had. We're also glad that you were satisfied with the courteous care and the discount you received.
Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. We look forward to welcoming you back to Raymour & Flanigan in the future for any of your home furniture needs.
Warm regards,
The Raymour & Flanigan Team
Great Experience
From the minute we walked in the door we were greeted by Evie. She took us to the recliners we were looking for and explained the features on the models we were interested in. She is very accommodating and was not a pushy sales person. Very much enjoyed the experience
April 23, 2025
Reply from Raymour & Flanigan - Binghamton
Hi Linda,
Thank you for sharing your great experience with us! We’re happy to hear that Evie helped you find the perfect recliners and that her friendly attitude made your visit enjoyable. We always try to create a warm and helpful shopping experience, and it’s wonderful to know that Evie succeeded!
Your feedback means a lot to us, and we’re thrilled to have received a 5-star rating from you! If you have any questions or need help in the future, please feel free to reach out. We look forward to welcoming you back!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Bottom of ottoman arrived ripped
I ordered the ottoman online. I was emailed to pick it up on Friday. I called and it was on hold in Syracuse and wouldn’t be at the store until Tuesday. It did arrive Tuesday. My husband picked it up. It was wrapped and when unwrapped the black material on the bottom of the ottoman has a 4 inch rip in it. You can tell someone picked it up and ripped it. Very disappointed.
Update. I called the store and a very nice woman got me in touch with the repair person. I am waiting for a call back. They have to contact me within 72 hours to schedule a visit to repair the ottoman.
April 18, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Mary,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with your ottoman order. It's disappointing to hear about the delay and the condition in which the ottoman arrived. We strive to ensure our products meet the highest standards, and it's clear we fell short in this instance.
We're glad to hear that our team has already started working with you to resolve the issue. Please rest assured that we are committed to making this right and ensuring your satisfaction. If there's anything more we can do to assist you during this process, please don't hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
The Raymour & Flanigan Team
Allan was AMAZING
Allan was AMAZING! He was extremely personable and great to work with, very helpful. Allan went above and beyond to make us feel welcome and comfortable.
We came on Easter weekend and got great sales as well.
April 19, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Kate,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Allan made your visit exceptional and that you felt welcomed and comfortable. It's fantastic to know that you were able to take advantage of our Easter weekend sales as well. Your kind words and perfect rating mean a lot to us and will certainly be shared with Allan and the team. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Erika was very friendly and…
Erika was very friendly and knowledgeable. She was never pushy and and very patient while I made my decision on what mattress I wanted to purchase.
March 29, 2025
Reply from Raymour & Flanigan - Binghamton
Hello LS,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Erika provided you with friendly and knowledgeable service during your visit. It's wonderful to know that her patience and approach helped you feel comfortable while making your decision. We strive to ensure our customers have a positive and stress-free shopping experience, and your feedback reassures us that we're on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
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