Upon arrival we were greeted and shown to mattresses quickly, the sales rep was knowledgeable, pleasant and easily answered all our questions. Showed us many options,pros and cons and gave us time to... See more
Company replied
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See what reviewers are saying
I ordered online, but had a problem that customer service ended up having to fix. Customer service was excellent. Delivery was also excellent. I knew exactly when they were going to arrive to the sec... See more
Was welcomed pleasantly as I walked in the door. Salesman stayed with me to assist with questions and furniture use. Everything was explained clearly and fully, making sure I understood the whole tr... See more
Company replied
Inez was full of knowledge and very nice to deal with. She wasnt pushy or gave a sales pitch, just helped us get into exactly what we have been looking for. She explained everything clearly about th... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
220 Reynolds Road, 13790, Johnson City, NY, United States
- 6077972214
4.6
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Reply from Raymour & Flanigan - Binghamton
Hi Beth,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you found our team both friendly and knowledgeable. We strive to provide the best service possible, and it's great to know we hit the mark for you. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Very nice and accommodating…from moment we walked in
Very nice and accommodating salesperson. There is a good variety of furniture in all price ranges. Store is very clean and well organized
November 24, 2024
Reply from Raymour & Flanigan - Binghamton
Dear John,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our salesperson and that you found our store to be clean, well-organized, and offering a good variety of furniture. Your feedback is greatly appreciated and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Erica was excellent and very…
Erica was excellent and very knowledgeable about the products. She was very patient as we made our decisions and treated us and our kids with respect.
November 12, 2024
Reply from Raymour & Flanigan - Binghamton
Hi Eric,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Erica provided you with excellent service and was able to assist you patiently and respectfully. It's wonderful to know that she made your shopping experience a positive one for both you and your family. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Your salesperson Inez is very…
Your salesperson Inez is very knowledgeable in every area of your store. Her personality is calm, genuine and honest and extremely helpful.
October 28, 2024
Issues with failing to give proper information on purchase
We bought a new mattress and mattress platform from your store in Binghamton. After delivery of the mattress we were told, that we needed a connecting piece as the mattress platform does not connect to our headboard. By the way, our bedroom furniture is high quality MCGUIRE furniture, the headboard being part of it.
So we bought the connecting piece from your Binghamton store and finally were enlightened by the store manager, that Raymour & Flanigan does not do installation to headboards not purchased from your company/older models.
During the purchase procedure we were dealing with four! different departments: a sales person, the delivery crew, customer service, sale of the connecting piece. None! of the people involved told us, that we are left alone to take care of the installation. If we would have known that, we would not have bought this kind of mattress platform!
I assume, that none of your employees knew that in cases like ours installation was left to the customer. My conclusion therefor is, that your employees might not be trained adequately about your unreasonable store policies. Raymore & Flanigan is recognized as a multistate, high end quality furniture seller. Certainly one expects a store like this provides proper installation of the very merchandise you sell.
I am also very disappointed, that we have not heard back from your store manager on how he thinks to resolve this issue.
Sincerely,
Birgit Brotzmann-Hanafin
August 23, 2024
Reply from Raymour & Flanigan - Binghamton
Dear Ms. Brotzmann-Hanafin,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent purchase and the subsequent installation issues. We understand how important it is for our customers to have a seamless experience, and it is clear that we fell short in this instance.
We regret that the information regarding the installation of your mattress platform was not communicated to you during the purchase process. Your experience highlights areas where we need to improve our communication and training, and we appreciate you bringing this to our attention.
We are also sorry to hear that you have not received a follow-up from our store manager. Your concerns are important to us, and we will ensure that they are addressed promptly.
Thank you for your patience and understanding. We value your feedback and will use it to improve our services moving forward.
Sincerely,
Raymour & Flanigan Customer Care Team
Salesmen was great over the phone and…
Salesmen was great over the phone and so was the front girl i believe her name was stacy .
October 15, 2024
Reply from Raymour & Flanigan - Binghamton
Hi Rachel,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team, especially with our salesman and Stacy. We strive to provide excellent service, and it's always rewarding to know when we've succeeded. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Binghamton
Dear Ann,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our sales team made a great impression on you. We look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Binghamton
Hi Matt,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that Evie provided you with excellent service. We strive to ensure all our customers have a positive experience, and it's wonderful to know that Evie made your visit a great one. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Binghamton
Dear Corr,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Prompt help when needed.
Finding the furniture that I was looking for and being able to set up same week delivery service made for a happy shopping experience.
September 3, 2024
Reply from Raymour & Flanigan - Binghamton
Dear Adrian,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found the furniture you were looking for and that our same-week delivery service added to your satisfaction. Your feedback is greatly appreciated, and we hope to serve you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
As soon as we were greeted by guy
As soon as we were greeted by guy. Warm and friendly atmosphere. Lots of choices.
September 1, 2024
Reply from Raymour & Flanigan - Binghamton
Dear Lisa,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you felt welcomed and enjoyed the warm and friendly atmosphere at our store. It's great to know that you appreciated the variety of choices we offer. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Super knowledgeable service rep
Super knowledgeable service rep, helpful and very polite, a perfect sales person to deal with.
August 30, 2024
Reply from Raymour & Flanigan - Binghamton
Dear Gary,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our service representative was able to assist you in such a knowledgeable, helpful, and polite manner. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great service have large Inventory they…
Great service have large Inventory they have most everything in stock. Explain everything to you about #Warranty the price is great thank you for the good service Bill Brinkman.
July 31, 2024
Reply from Raymour & Flanigan - Binghamton
Dear William,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you appreciated our service and found our inventory to be extensive. It's wonderful to know that our team was able to explain everything clearly and that you found our prices to be great. Your satisfaction is our top priority, and your feedback means a lot to us.
Thank you once again for choosing Raymour & Flanigan!
Best regards,
[Your Name]
Salesman greeted me upon my arrival.
Salesman greeted me upon my arrival.
He listened very carefully to what I was looking for.
He saved me time by showing me items that matched my search.
July 24, 2024
Reply from Raymour & Flanigan - Binghamton
Hi Wendy,
Thank you so much for your wonderful review! We're thrilled to hear that our salesman was able to assist you effectively and save you time during your visit. It's great to know that he listened carefully to your needs and showed you items that matched your search. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Binghamton
Thank you so much for your review, Marcela! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great customer service and not pushy…
Great customer service and not pushy for a sale, a big plus is they do there own repairs in house and don't outsource the repairs
July 6, 2024
Reply from Raymour & Flanigan - Binghamton
Thank you so much, Katrina, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Was greeted by a Salesman
Was greeted by a Salesman, which understood what i was asking for in an accent chair. He showed the available chairs until was satisfied with product and help purchase the product. He was very pleasant and helpful.
July 4, 2024
Reply from Raymour & Flanigan - Binghamton
Thank you so much for your review, Regina! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Binghamton
Thank you so much, Tom, for taking the time to leave a review. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Mel helped us find just the right piece…
Mel helped us find just the right piece of furniture. He was very helpful.
May 26, 2024
Reply from Raymour & Flanigan - Binghamton
Hello Tredwell Burch! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
I was looking for a new mattress
I was looking for a new mattress. After shopping on various websites, I decided the purchase I made at R & F was the best for me AND it was delivered the very next day.
May 25, 2024
Reply from Raymour & Flanigan - Binghamton
Hello Patricia A Chubbuck! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
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