Upon arrival we were greeted and shown to mattresses quickly, the sales rep was knowledgeable, pleasant and easily answered all our questions. Showed us many options,pros and cons and gave us time to... See more
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I ordered online, but had a problem that customer service ended up having to fix. Customer service was excellent. Delivery was also excellent. I knew exactly when they were going to arrive to the sec... See more
Was welcomed pleasantly as I walked in the door. Salesman stayed with me to assist with questions and furniture use. Everything was explained clearly and fully, making sure I understood the whole tr... See more
Company replied
Inez was full of knowledge and very nice to deal with. She wasnt pushy or gave a sales pitch, just helped us get into exactly what we have been looking for. She explained everything clearly about th... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
220 Reynolds Road, 13790, Johnson City, NY, United States
- 6077972214
4.6
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Great Experience
From the minute we walked in the door we were greeted by Evie. She took us to the recliners we were looking for and explained the features on the models we were interested in. She is very accommodating and was not a pushy sales person. Very much enjoyed the experience
April 23, 2025
Reply from Raymour & Flanigan - Binghamton
Hi Linda,
Thank you for sharing your great experience with us! We’re happy to hear that Evie helped you find the perfect recliners and that her friendly attitude made your visit enjoyable. We always try to create a warm and helpful shopping experience, and it’s wonderful to know that Evie succeeded!
Your feedback means a lot to us, and we’re thrilled to have received a 5-star rating from you! If you have any questions or need help in the future, please feel free to reach out. We look forward to welcoming you back!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Bottom of ottoman arrived ripped
I ordered the ottoman online. I was emailed to pick it up on Friday. I called and it was on hold in Syracuse and wouldn’t be at the store until Tuesday. It did arrive Tuesday. My husband picked it up. It was wrapped and when unwrapped the black material on the bottom of the ottoman has a 4 inch rip in it. You can tell someone picked it up and ripped it. Very disappointed.
Update. I called the store and a very nice woman got me in touch with the repair person. I am waiting for a call back. They have to contact me within 72 hours to schedule a visit to repair the ottoman.
April 18, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Mary,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with your ottoman order. It's disappointing to hear about the delay and the condition in which the ottoman arrived. We strive to ensure our products meet the highest standards, and it's clear we fell short in this instance.
We're glad to hear that our team has already started working with you to resolve the issue. Please rest assured that we are committed to making this right and ensuring your satisfaction. If there's anything more we can do to assist you during this process, please don't hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
The Raymour & Flanigan Team
Allan was AMAZING
Allan was AMAZING! He was extremely personable and great to work with, very helpful. Allan went above and beyond to make us feel welcome and comfortable.
We came on Easter weekend and got great sales as well.
April 19, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Kate,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Allan made your visit exceptional and that you felt welcomed and comfortable. It's fantastic to know that you were able to take advantage of our Easter weekend sales as well. Your kind words and perfect rating mean a lot to us and will certainly be shared with Allan and the team. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Erika was very friendly and…
Erika was very friendly and knowledgeable. She was never pushy and and very patient while I made my decision on what mattress I wanted to purchase.
March 29, 2025
Reply from Raymour & Flanigan - Binghamton
Hello LS,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Erika provided you with friendly and knowledgeable service during your visit. It's wonderful to know that her patience and approach helped you feel comfortable while making your decision. We strive to ensure our customers have a positive and stress-free shopping experience, and your feedback reassures us that we're on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Kevin Mack is so easy to work with
Kevin Mack is so easy to work with. He had a tablet and could tell us right away if the product was in stock and any discounts available.
March 22, 2025
Reply from Raymour & Flanigan - Binghamton
Hi Laurie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kevin was able to assist you effectively and provide you with the information you needed. It's great to know that his use of technology made your shopping experience smooth and efficient. We truly appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Erin the manager along with John helped…
Erin the manager along with John helped to exchange a couch that did not hold up. John took us around to find something else that fit our needs and made sure it was gonna be delivered and set up within 5 days.
March 21, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Chris,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Erin and John were able to assist you in exchanging your couch and finding something that better fits your needs. It's wonderful to know that they ensured a smooth delivery and setup process for you. We truly appreciate your kind words and your 5-star rating. If you need any further assistance or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Quick Box Spring Purchase
We needed a box spring. The salesman made sure we were aware of the different choices. It was a quick transaction which is what we expected.
March 7, 2025
Reply from Raymour & Flanigan - Binghamton
Hi Michelle,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was able to assist you effectively and that your transaction was quick and seamless. It's wonderful to know that we met your expectations. If you have any more furniture needs in the future, we look forward to serving you again.
Best regards,
The Raymour & Flanigan Team
Bought a chair online
Bought a chair online. Website is fairly user friendly. Now I'll have to wait and see how their delivery is.
March 9, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Charlene,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our website user-friendly. We strive to make the online shopping experience as seamless as possible for our customers.
We understand that delivery is an important part of your experience, and we're committed to ensuring it meets your expectations. If you have any questions or need assistance as you await your chair, please don't hesitate to reach out to us!
Best regards,
The Raymour & Flanigan Team
Customer service Dean Driscoll was…
Customer service Dean Driscoll was excellent we would highly recommend him. Dean was very knowledgeable on what we were looking for also very helpful to our needs. We will be looking him up this summer for added furniture in our sunken living room.
February 23, 2025
Reply from Raymour & Flanigan - Binghamton
Dear Brenda,
Thank you so much for taking the time to share your wonderful feedback about your experience with Dean Driscoll at Raymour & Flanigan Furniture and Mattress Store. We are thrilled to hear that Dean provided you with excellent customer service and was able to assist you with your furniture needs. Your recommendation means a lot to us, and we are delighted to know that you plan to return this summer for more furniture for your living room.
If you have any questions or need further assistance, please feel free to reach out to us.
Warm regards,
The Raymour & Flanigan Team
The store was welcoming and filled with…
The store was welcoming and filled with beautiful furniture. We liked that we could walk around and check out all the beautiful items without being hovered over and when we found what we were looking for, the sales person was there to assist us. We have always enjoyed shopping here and are very pleased with our prior purchases.
February 20, 2025
Reply from Raymour & Flanigan - Binghamton
Dear Maria Pileggi,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your shopping experience at Raymour & Flanigan. It's great to know that you appreciated the welcoming atmosphere and the freedom to explore our beautiful furniture collection at your own pace. Our team strives to provide attentive service without being intrusive, and we're glad to hear that this approach resonated with you.
We are delighted that you have been pleased with your prior purchases and continue to enjoy shopping with us. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best possible experience for our customers.
Thank you once again for your review and for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Mr. Muhammad is good sales person.
Mr. Muhammad is always very welcoming and courteous, make a very friendly environment for shopping.
February 18, 2025
Reply from Raymour & Flanigan - Binghamton
Dear Saleem Siddiqui,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience at Raymour & Flanigan Furniture and Mattress Store. Mr. Muhammad will be delighted to know that his welcoming and courteous service made your shopping experience enjoyable. Creating a friendly and inviting environment for our customers is something we strive for, and it’s rewarding to know we succeeded in your case.
Reply from Raymour & Flanigan - Binghamton
Hi Rita,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Guy provided you with excellent service and was able to assist you with his knowledge. We strive to offer the best experience for our customers, and it's always rewarding to know when we've succeeded.
Warm regards,
Ashley F.
Raymour & Flanigan Furniture Team
888-729-6687
The salesman was a pleasure to work…
The salesman was a pleasure to work with, went above and beyond to help us with a large amount of purchases.
February 5, 2025
Frustrating
Our salesperson told us that since we were buying a bed frame and mattress, he would give us 300.00 off. When we got to the cash register he developed amnesia. We trusted him to do the right thing and when we got home and found that he did not take the $300 off we called him and he denied ever saying it. Fortunately, the manager took care of our $300 overcharge.
January 18, 2025
Reply from Raymour & Flanigan - Binghamton
We are very sorry to hear about your experience! We are glad to hear that the manager was able to assist you in the end but understand that having to take extra steps to get this discount was very frustrating. We appreciate your feedback and strive to create the best experience possible!
Whenever we have our visit to your…
Whenever we have our visit to your location we see Ali great guy
January 21, 2025
Reply from Raymour & Flanigan - Binghamton
Hello Adnan Khan,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you consistently have a great experience at our store and that Ali has made such a positive impression on you. We strive to provide excellent service to all our customers, and it's wonderful to know that Ali is delivering on that promise. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store soon!
Best regards,
The Raymour & Flanigan Team
extremely helpful in solving my problem…
extremely helpful in solving my problem in getting my bed to a lower height for safer access.
December 30, 2024
Raymour & Flanigan is a perfect choice for furniture.
Our salesman Kevin was kind and courteous and attentive to all our needs. The quality of the furniture we purchased is outstanding.
December 27, 2024
Sales man was very helpful and very…
Sales man was very helpful and very straight forward.
December 22, 2024
The entire experience was outstanding
The entire experience was outstanding. Alan the salesman very attentive and knowledgeable. The delivery guys were awesome very professional and got them when they said they would be. Quick and simple
December 22, 2024
Great atmosphere and easy selection and…
Great atmosphere and easy selection and buying process. Affordable financing options
December 15, 2024
Reply from Raymour & Flanigan - Binghamton
Hi Cole Leto, thank you so much for your kind words! We're thrilled to hear that you enjoyed the atmosphere and found our selection and buying process easy. It's great to know that our financing options met your needs. We look forward to serving you again in the future!
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