My boyfriend and I came in to purely look around and start developing opinions about what we want in our future home. We were immediately targeted by Robert (didn’t catch his last name) to actually ma... See more
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Pleasantly surprised by the variety; had a great salesman who helped me find exactly what I needed within my budget
We were just browsing your Manhattan store to get some ideas to furnish our new basement renovation. we were visiting from Long Island just for the weekend. Walter, your sales representative, was so... See more
Company replied
Brian Smith, Period.!! From his front door greeting to his tour with us of our interest area —swivel chairs, he answered all questions, offered helpful information on additives (colors, delivery tim... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1961 Broadway, 10023, New York, NY, United States
- 6465569390
4.4
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Broadway 66Th Street
Hello John,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jeffrey provided you with excellent service and that you were pleased with our selection of furniture. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
Best regards,
The Raymour & Flanigan Team
Brian is awesome!!!
May 4, 2025
Reply from Raymour & Flanigan - Broadway 66Th Street
Hello Jorge,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a positive experience with Brian. Our team strives to provide excellent service, and it's wonderful to know that Brian made your visit memorable. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
A place to rest-
Jeffrey is top notch. He explained everything with patience and expertise. He showed me various models of couches and went over all my questions. And I had many. Very kind and professional. I love the new sofa I will be getting. He told me I can have it delivered any time.
May 1, 2025
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Juliana Ferrone,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Jeffrey. It's great to know that he was able to assist you with patience and expertise, and that you felt comfortable asking all your questions.
Your satisfaction is our top priority, and we are glad to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Elias showed me more options that were…
Elias showed me more options that were closer to my needs than I picked out.
April 30, 2025
Reply from Raymour & Flanigan - Broadway 66Th Street
Hello Laura,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Elias was able to assist you in finding options that suited your needs. Our team is dedicated to providing personalized service to ensure our customers find exactly what they're looking for.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Excellent sales help!
April 29, 2025
Reply from Raymour & Flanigan - Broadway 66Th Street
Hello Walter,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent experience with our sales team. Providing exceptional service is something we strive for, and it's wonderful to know we hit the mark for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Broadway 66Th Street
Hello Elke,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a great experience with our service and found our staff to be knowledgeable. It's also fantastic to know that you enjoyed our selection of furniture. We strive to provide the best for our customers, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Customer service
We were just browsing your Manhattan store to get some ideas to furnish our new basement renovation. we were visiting from Long Island just for the weekend. Walter, your sales representative, was so helpful we ended up purchasing a couch and two chairs for our living room. He gave us a good deal and got the paperwork done very quickly so that we could go the movie theatre we had already purchased tickets for
January 20, 2025
Reply from Raymour & Flanigan - Broadway 66Th Street
Hello Kenneth,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your visit to our Manhattan store was a success and that Walter was able to assist you so effectively. It's wonderful to know that you found the perfect pieces for your living room and that the process was smooth and efficient, allowing you to enjoy your weekend plans.
We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy your new furniture and look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Sales lady
Sales lady, Zambi Mwendwa, was a pleasure to work with. Pleasant and helpful.
January 6, 2025
Tom - professional and good representative of this store
Tom, a store salesperson was welcoming and helpful.
He answered questions and showed me the section I needed to be in to see what I was looking for. I ordered the wall art (not the store's biggest purchase, I realize). But this salesperson would be a draw to return to this store.
December 19, 2024
Our sales associate
Our sales associate, Tom, was great in helping us get the right furniture
November 12, 2024
Reply from Raymour & Flanigan - Broadway 66Th Street
Hi Leonard,
Thank you so much for your wonderful review! We're thrilled to hear that Tom was able to assist you in finding the perfect furniture. We'll be sure to pass along your kind words to him. We hope you enjoy your new pieces and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Jeffrey Chadrow the best salesperson
Jeffrey Chadrow made our shopping experience exceptional. He guided us perfectly to what we were looking for and gave us the space to make our final decision. We came looking for a slim microfiber recliner and also purchased a matching microfiber reclining couch! Thank you Raymour and Flanigan for having such an expert salesperson and such beautiful merchandise.
November 9, 2024
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Maureen,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Jeffrey Chadrow provided exceptional service and helped you find exactly what you were looking for. It's great to know that you found both a slim microfiber recliner and a matching reclining couch that met your needs. We take pride in our team and our merchandise, and your kind words mean a lot to us. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Tom my salesman
Tom, my salesman understood what I was looking for and directed me well. I can't imagine making a furniture purchase so easily and quickly. Well done! I have gotten all my furniture from R&F, recommend you, and will purchase more when needed.
October 2, 2024
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Jacqueline,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Tom was able to assist you effectively and make your furniture shopping experience smooth and enjoyable. It's wonderful to know that you have been a loyal customer and that you continue to recommend us to others. We look forward to serving you again in the future whenever you need more furniture.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
great manager
We were unhappy with our first mattress choice and the manager Julie was exceptionally helpful in advising us to choose a different one. We love the new mattress and appreciate her advice and expertise.
September 12, 2024
Unprompted review
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Eileen,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that Julie was able to assist you in finding a mattress that you love. It's wonderful to know that her advice and expertise made a positive difference in your shopping experience. We truly appreciate your kind words and your 5-star rating. Enjoy your new mattress!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Dominic made our quick shopping…
Dominic made our quick shopping experience easy and effortless
I will send all of our friends and family to him
September 4, 2024
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Julie,
Thank you so much for your wonderful review! We're thrilled to hear that Dominic made your shopping experience easy and effortless. Your recommendation to friends and family means the world to us. We look forward to serving you and your loved ones in the future.
Best regards,
The Raymour & Flanigan Team
AllPro Customer Service
Brian Smith, Period.!!
From his front door greeting to his tour with us of our interest area —swivel chairs, he answered all questions, offered helpful information on additives (colors, delivery times, etc). From arrival to checkout, Brian provided first class professional customer service. Outstanding service! We’ll be back!
Patrick & RoseMarie Walsh
August 23, 2024
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Patrick & RoseMarie Walsh,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Brian provided you with exceptional service from the moment you walked in the door to the time you checked out. It's great to know that he was able to answer all your questions and offer helpful information on your swivel chair options. Your kind words and recognition of his professionalism mean a lot to us.
We look forward to welcoming you back to our store in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Walter is an excellent sales person
Walter is an excellent sales person! Great to work with!
August 20, 2024
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Toni,
Thank you so much for your wonderful review! We're thrilled to hear that Walter provided you with excellent service and that you had a great experience working with him. Your kind words mean a lot to us, and we look forward to assisting you again in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Mark,
Thank you so much for your wonderful review! We're thrilled to hear that you received the help and attention you needed to make your decision. Our team strives to provide exceptional service, and it's great to know we met your expectations. We look forward to assisting you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Worst customer service I've ever…
Worst customer service I've ever experienced. The sales rep was more concerned about their commission than helping us get the furniture we need and delayed the process by a week, causing the couch we ordered to be sold out by the time our order went through. There's been constant mis-information from customer service and sales, including about delivery. I was told the couch would be delivered today but it's just available for delivery today and can be scheduled for this week. There's no option to request a delivery window to help working professionals. I feel like I've been at the mercy of the Raymour process since the start with no clear communication and I regret making my purchase. I hope the furniture is comfortable. If it is, I recommend purchasing online and not in-store.
June 22, 2024
Unprompted review
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Kat,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered. It is disheartening to hear that our service did not meet your expectations and that there were issues with communication and delivery.
We strive to provide excellent customer service and a seamless shopping experience, and it is clear that we fell short in your case. Your feedback is invaluable and will be used to improve our processes and training to ensure better service in the future.
We understand how important timely and accurate information is, especially when it comes to delivery schedules. We regret any confusion or inconvenience this has caused you. If there is anything specific you would like to discuss further, please do not hesitate to reach out to our customer service team.
We hope that once your furniture arrives, it meets your expectations in terms of comfort and quality. Thank you for your patience and for bringing these issues to our attention.
Sincerely,
Raymour & Flanigan Customer Care Team
Excellent service from the salesman…
Excellent service from the salesman Walter. Not sure we will be ordering the particular item we were looking at but thought the salesman was very helpful.
Following up, we purchased the chair and Walter took great care of us. And the chair was just what we needed.
July 21, 2024
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Willa,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Walter provided you with excellent service. It's great to know that he was able to assist you effectively during your visit. Even if you decide not to order the particular item you were looking at, we hope to have the opportunity to serve you again in the future. If you have any other questions or need further assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Zambi did a great job showing me desk…
Zambi did a great job showing me desk chair options. She wasn't around when I can back to order, but the gentlemen, whose name I didn't get, was very helpful as well, as were the folks at the desk.
July 3, 2024
Reply from Raymour & Flanigan - Broadway 66Th Street
Thank you so much, Martin, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
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