Raymour & Flanigan - Broadway 66Th Street Reviews 

149
TrustScore 4.5 out of 5

4.4

1961 Broadway, 10023 New York, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My boyfriend and I came in to purely look around and start developing opinions about what we want in our future home. We were immediately targeted by Robert (didn’t catch his last name) to actually ma... See more

Rated 5 out of 5 stars

Pleasantly surprised by the variety; had a great salesman who helped me find exactly what I needed within my budget

Rated 5 out of 5 stars

We were just browsing your Manhattan store to get some ideas to furnish our new basement renovation. we were visiting from Long Island just for the weekend. Walter, your sales representative, was so... See more

Company replied

Rated 5 out of 5 stars

Brian Smith, Period.!! From his front door greeting to his tour with us of our interest area —swivel chairs, he answered all questions, offered helpful information on additives (colors, delivery tim... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1961 Broadway, 10023, New York, NY, United States

  • 6465569390

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(149)

4,190 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales person

The sales person, Walter, was wonderful.

October 7, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Gayle Brandel! Thank you for your kind words, we are pleased to know that our sales associate did a wonderful job! We hope you're enjoying your new furniture. Thank you!

Rated 4 out of 5 stars

Brian Smith is very personable and knowledgeable.

Thank you for the great customer service at your showroom.

October 7, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Lazaro Serrano! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Prompt

Prompt, friendly service. Knowledgeable about the product. Very helpful setting up delivery day and taking care of the COI.
Great experience overall.

September 28, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Thank you so much, Anita, for taking the time to leave a review with us. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Brian Smith is a gifted salesperson

Brian Smith at the Broadway store was busy that day but made it a point to make sure we could see that the small sectional we were looking at actually could transform into a queen-size bed for guests!
Please continue to put the floor models for apartment-sized furniture into your Manhattan stores. I had checked our local ones for over a year to find a display model my husband could actually sit on and try out - but we never would have got the one we loved without Brian guiding us to the perfect sofa. He is a terrific salesperson and should be appreciated by all.

September 4, 2023
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Mia K! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Great sales person

September 10, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Thank you for your review, Anna. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Brian the sales associate extremely…

Brian the sales associate extremely professional and very helpful.

September 3, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Thank you for your review, Michael. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Brian was professional

Brian was professional, knowledgeable and flexible. We greatly appreciated his assistance.

September 1, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Carol, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture, come again soon.

Rated 5 out of 5 stars

Walter Siarkiewicz

Walter Siarkiewicz, the salesperson who helped me, couldn’t have been nicer or more knowledgeable about the adjustable beds and mattresses.
He is a 5-star member of your sales force!

August 26, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hello Linda Rue! Thank you for your kind words, we are pleased to know that our sales associate was so nice and knowledgeable! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Zambi is very friendly and…

Zambi is very friendly and professional. She is very knowledgeable. Great customer service.

August 7, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Thank you so much for your review, Wanda! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

Sleeper sofa. Can’t remember the date exactly

Ok. I went against my better judgement and bought a sleeper sofa from Raymour & Flanagan well let me tell you we CAN NOT sleep on this bed. There is a metal bar across the mattress and it cuts into your back making this sofa one of the MOST UNCOMFORTABLE sleepers I have seen yet. DO NOT BUY. So disappointed because I was expecting company for Christmas. They had to sleep on the floor. LEARNED MY LESSON. My second review with these guys. I've bought a lot from them. Sigh.

September 28, 2022
Unprompted review
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Hi Pauline. We are sorry to hear about the 1-star experience you had with us! If you would like to talk with us further about your concerns, please email your details, including the phone number associated with your account and a brief description of the issue you are experiencing, to rfcare@raymourflanigan.com. Thank you!

Rated 5 out of 5 stars

My salesman Marvin knew all the…

My salesman Marvin knew all the merchandise very well. I told him I wanted, what price range and he showed many options. In 20 minutes i had exactly what I wanted and at the right price,
on sale, I was finished. Marvin was very knowledgeable about the merchandise and DidNot try to sell me anything more expensive.
Jean Grenning

July 6, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Thank you so much for your kind review! It's great to hear that your sales person, Marvin, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

FANTASTIC SERVICE - BIG OR SMALL PURCHASE

Thomas, who attended to us, was most helpful and attentive. Even though our purchase was very small (we only bought 3 pillows), he took care of us and went out of his way to make concrete suggestions on which type of pillow might be suitable for our needs. Thank you, Thomas. We will certainly be back.

July 2, 2023
Rated 4 out of 5 stars

I was greeted as soon as I walked…

I was greeted as soon as I walked through the door. Jeffery C was knowledgeable and patient. He knew the inventory and escorted me to the item I was looking for. Overall the experience was pleasant and I would recommend this store.

June 11, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Thank you for your review Shirley! We are happy to hear that your sales person was knowledgeable and patient!! Enjoy your new furniture.

Rated 5 out of 5 stars

2nd time in 3 years going back to buy…

2nd time in 3 years going back to buy even more . The prior sales person Evelyn recognized me when I walked in and we hit the ground running. Bought 7 new pieces. Outstanding customer service.

June 7, 2023
Raymour & Flanigan - Broadway 66Th Street logo

Reply from Raymour & Flanigan - Broadway 66Th Street

Thank you Scott for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again.

Rated 5 out of 5 stars

The customer service rep was very…

The customer service rep was very experienced with mattresses, the product we wanted to buy and showed us a number of items so we could compare softness vs.
firmness and even helped us get a discount on the neck pillows we got along with the mattress.
Dan and Ellen Kaplan

May 29, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look