My sells rep Amber Smalls, was very knowledgeable. She had patience with me while I made my decision. She helped me make the right decisions for my taste. It was honestly one of the most easiest and b... See more
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See what reviewers are saying
Evelyn your sales representative at Bay Plaza ,Bx NY sold my wife and I our new living room furniture set.She was very helpful, friendly and professional. Evelyn knew her business and was completely... See more
Serviceman left asked us to REBOOTthe bed ever so often stated that's how it works ..we demanded a replacement ..it took 3 months just for the office to get the appointment right and the person to e... See more
My husband and I went to look at mattresses since ours was getting saggy. We needed something firm but not hard. We opted for a Sterns & Foster firm mattress with a pillow top and an adjustable base... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2264 Bartow Avenue, 10475, Bronx, NY, United States
- 7189063600
4.3
Excellent
218 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Bronx Co Op City
Dear Evelyn Fonseca,
Thank you for taking the time to leave us a review! We're pleased to see that you had a positive experience with us. If there's anything specific you think we could improve on to make your next visit even better, please let us know. We value your feedback and look forward to serving you again in the future.
Best regards,
Nidia Rodriguez
Great service and guidance by Ms Karla…
Great service and guidance by Ms Karla Vasquez!
November 3, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Thank you so much for your review, Meryll! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Bronx Co Op City
Dear Grace,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you found our team helpful and professional. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great workers and the help me out with…
Great workers and the help me out with every question I had and treated me and my family with respect…..
October 15, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Hello Hector Pena We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
nicest saleperson
September 24, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Hello Yolanda McNealy Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
The sale person and store manager were…Excellent sales help and manager.
The sale person and store manager were excellent. They were knowledgeable about my purchase I appreciated their service and assistance. They ae an asset to your company and lucky to have both of them.
September 22, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Hello Eric Guyce Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
First I did not get the two night stand…
First I did not get the two night stand then they were delivering the dresser without the mirror so I told them I do not want the dresser without the mirror.
September 17, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Hi Velma. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!
Fitzroy
Fitzroy, our sales consultant, was knowledgeable and helpful and exceeded our expectations! A true gentleman too!
We enjoyed our shopping experience and will be back. Fitzroy made it even more special by “hearing us” and guiding us to the right purchase!!! Thank you!!!
September 20, 2024
Unprompted review
Reply from Raymour & Flanigan - Bronx Co Op City
Thank you so much for your review, Rosie! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Bronx Co Op City
Dear Cb,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our representative was able to assist you with patience. Providing excellent customer service is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
The worst experience ever
The worst store ever in all senses… zero focus on the client and many excuses from the store, seller and customer service. I could write a book to show how you should not threaten a client… Believe or not I spent more than 7K in cash with them and that’s the treatment that I got. 1st Problem: Delivery date: It was agreed to be delivered on Saturday , Aug 2nd. On Aug 1st I sent a message to the seller Rafael and he asked me to call the store or the customer service to confirm which I thought was strange but just after that I got a message confirming the delivery for Aug 6th . I tried to explain that I had to receive as scheduled originally as I had people coming to my house on Sunday and I had no sofa, dinner table, chairs, but there was no way…, Rafael , the seller, explained that they had an internal issue and someone made a mistake and forgot to confirm the delivery for the agreed date (which we did more than 1 week ago)…. Then part of the furniture related to a special order was broken and Rafael said that they would send a new one and collect the broken pieces , but after one week waiting, I called the customer service and the answer was the seller/store forgot to confirm the new order, so there was nothing coming and I should talk the seller again. With that, I decided to cancel this order and they said that they would come to get the furniture and then refund the amount. I had to call 2 more times until they decided to pick it up, which happened on Aug 22 only (yes I had to stay with 2 big boxes in the middle of my living room for 2 weeks and they just came when I said that I would throw it on the street). Then started the reimbursement process nightmare that was supposed to be automatically in 7 to 10 days. Knowing all the background and how they act, I called on Aug 27th to confirm and I was told that I should wait 3 days more. I did and nothing happened , as expected, and I called them again today, Sep 4th and imagine what was the answer? The store forgot to confirm the refund in the system and they just did it now, so I need to wait 7 to 10 days…. This store is a joke. I will never buy anything with them again and I hope this helps all of you when you are deciding the store to buy your furniture. Nobody can say that many mistakes in different sectors in the same company are isolated or the result of my bad luck … Also no one ever called me to say sorry and ask if there is something that they could do to mitigate all these problems. Pay attention to that store and if you have the chance pick a different one.. I had a great experience in Macys , Wayfair and others, even when something not expected happened but they knew how to satisfy the client.
August 2, 2024
Unprompted review
Reply from Raymour & Flanigan - Bronx Co Op City
Dear Felipe,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous issues you encountered with your order and the subsequent service you received. It is clear that we fell short in several areas, and we deeply regret the inconvenience and frustration this has caused you.
Your experience is not reflective of the standards we strive to uphold, and we are taking your feedback seriously to address the gaps in our processes. We understand how important timely delivery and effective communication are, especially when you have specific plans and expectations.
We are committed to improving our service and ensuring that such situations do not occur in the future. Your comments will be shared with the relevant teams to prevent similar issues from happening again.
Thank you for bringing these matters to our attention. We hope you might consider giving us another chance in the future to provide you with the quality service you deserve.
Please reach out to us at rfcare@raymourflanigan.com so we can best assist.
Sincerely,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Bronx Co Op City
Hi Joel,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Bronx Co Op City
Hi Griselle,
Thank you so much for your wonderful review! We're thrilled to hear that you found the ordering process simple and straightforward. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
We were looking to buy new couches
We were looking to buy new couches. We have 3 big name stores in our area. Raymour and Flanigan has the best selection hands down.
August 31, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Dear Frank,
Thank you so much for your wonderful review! We're thrilled to hear that you found our selection to be the best among the big name stores in your area. It's our goal to provide a wide variety of high-quality furniture to meet all of our customers' needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new couches!
Best regards,
The Raymour & Flanigan Team
Your sales rep was very profectional…
Your sales rep was very profectional and welcoming and attentive and hepful and knowledg.
August 15, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Dear Daniel,
Thank you so much for your wonderful review! We're thrilled to hear that our sales representative made such a positive impression on you with their professionalism, attentiveness, and knowledge. We strive to provide the best service possible, and it's always rewarding to hear when we've succeeded. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Karen from Customer Service and The showroom manager Andrene was professionally
Karen from Customer Service could not have been more welcoming and helpful. Andrene was so very helpful and patient, provided helpful insight and thorough in providing information. I appreciate the level of customer service I received, after having been disappointed with the lack of responsiveness from the repair service center.
July 23, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Dear Mayra,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Karen and Andrene provided you with such welcoming and helpful service. It's wonderful to know that their patience and thoroughness made a difference for you. We truly value your feedback and are glad that we could turn your experience around after the initial disappointment with our repair service center. Your satisfaction is important to us, and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Michael was very friendly in helping me…
Michael was very friendly in helping me with my purchase. I felt very comfortable and was not pressured to make a big purchase when you go into any furniture store. He was not intimidating and was not snobbish. He provided great customer service.
June 30, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Thank you so much, Annie, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Yay! New Mattress Purchase!
Evelyn was extremely knowledgeable about mattresses. I needed a new one for my achy back. She was patient and answered all my incessant questions.
June 29, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Thank you so much, Carmen, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I am so impressed with the level of…
I am so impressed with the level of Customer Service excellence .
My Assistant Evelyn was professional, caring and understanding
June 10, 2024
Reply from Raymour & Flanigan - Bronx Co Op City
Hello Maxine J We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
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