Raymour & Flanigan - Canandaigua Reviews 103

A very good experience.

The service was great. The manager listened to what we wanted talked with us showed us and helped us to make our decision with the answers that we needed.

Our salesman was top notch. He made us feel at home while trying different mattress’s. Not pushy at all and very knowledgeable. Definitely will go back.

Easy. Nice people to work with

The delivery gentleman were fast, friendly and professional. The only thing I would suggest is to give your drivers plastic booties to wear over their shoes when they are walking on customers carpets. Thank you!!!

Easy to use website, friendly staff in the store, delivery was professional and quick.

Salesman Bruce Tay was very pleasant, and helpful. He was knowledgeable, and considerate of my handicap.

The overall price was more than what I was told. I was told that everything was on sale that was not the case.

Our experience was great! Bill was great to work with and made our transaction very quick and easy. Will definitely be back and we highly recommend!

Had just what I needed and the staff was very friendly and most helpful!

Easy, good selection, quick response

Bruce was very helpful.

Worst, most careless and incompetent billing and ordering customer service I’ve ever experienced. I’ve been told multiple times since October that I’d be receiving a refund for a charge that they incurred in error, I’ve gotten nothing but lip service and bulls…t. This entire order has been a nightmare, beginning in July with a botched mattress order. At that time, I was told the mattress would be delivered in 10 days…two weeks later, I followed up and was told I could schedule a delivery time but something seemed off, so I asked for a higher-up. Come to find out, the order hadn’t even yet been placed to the warehouse. ???? The mattress was finally delivered, almost 2 months after I ordered it, but it was nothing like the website description. I’m not even sure it was the right one. I exchanged it on 10/22, at which time they overcharged me for a delivery fee. I was told on that day that the overcharge plus cost difference would be returned to my credit card “in a day or two.” It’s now 12/10 and after three follow up attempts with responses like “3-5 business days!” and yesterday’s clincher, “the check went out on 11/2!” (the 3-5 days response was on 11/13), I’m still waiting and beyond disgusted.

Associate was very knowledgeable and courteous.

Bruce was great to work with. The whole process was easy.

Christine was a pleasure to work with. She showed us different mattresses and subsequently made our purchase not only easier but less stressful. I will definitely choose Raymour and Flanigan for any future purchases. The prices and quality are exactly what we were looking for.

Ken was extremely pleasant and knowledgeable.
He addressed our every concern.
Such a pleasure to work with.
Kind and patient.

Very accommodating as well as allowing me to just browse without breathing down my neck

I walked in and was greeted by Bill, I explained I was waiting on my husband to come in and he answered a few questions I had about sofas and he gave me his name and politely stated that when we were ready to just let him know.