We were greeted immediately by the sales person who was quite friendly and took us to the section we needed. Showed us the various items, explained any questions we had, took down information and was... See more
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Ken Porter and rest of staff They were excellent went above and beyond to help me in a emergency for my elderly father. I will always call him first with future needs.
Service was great. However when I called because I hadn't heard anything yet about when the furniture was in at the store so we could pick up, the woman that answered the phone said it was scheduled... See more
Company replied
The delivery gentleman were fast, friendly and professional. The only thing I would suggest is to give your drivers plastic booties to wear over their shoes when they are walking on customers carpets.... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
4402 State Route 5, Suite 110, 14424, Canandaigua, NY, United States
- 5853947410
4.6
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Bruce was great to work with
Bruce was great to work with. The whole process was easy.
September 9, 2025
Christine was a pleasure to work with
Christine was a pleasure to work with. She showed us different mattresses and subsequently made our purchase not only easier but less stressful. I will definitely choose Raymour and Flanigan for any future purchases. The prices and quality are exactly what we were looking for.
September 7, 2025
Ken was extremely pleasant and…
Ken was extremely pleasant and knowledgeable.
He addressed our every concern.
Such a pleasure to work with.
Kind and patient.
August 16, 2025
Reply from Raymour & Flanigan - Canandaigua
Hello Audrey,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Ken provided you with such a pleasant and knowledgeable experience. It's great to know he was able to address all your concerns with kindness and patience. We strive to offer the best service possible, and your words affirm that we're on the right track. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
The Raymour & Flanigan Team
Very accommodating as well as allowing…
Very accommodating as well as allowing me to just browse without breathing down my neck
July 28, 2025
Reply from Raymour & Flanigan - Canandaigua
Hello Stephanie,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our team accommodating and that you were able to browse comfortably at your own pace. We strive to create a welcoming and pressure-free environment for all our customers.
If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to let us know. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Polite & Friendly Salesperson
I walked in and was greeted by Bill, I explained I was waiting on my husband to come in and he answered a few questions I had about sofas and he gave me his name and politely stated that when we were ready to just let him know.
July 5, 2025
Reply from Raymour & Flanigan - Canandaigua
Hello Eunice C Smith,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Bill provided you with a warm welcome and was able to assist you with your questions about sofas. Our team strives to offer helpful and friendly service, and it's wonderful to know that Bill made a positive impression during your visit.
We hope you and your husband found the perfect sofa, and we look forward to welcoming you back to Raymour & Flanigan in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Welcoming
Welcoming. Gave us space to shop around the entire store. Friendly sales associate.
June 27, 2025
Reply from Raymour & Flanigan - Canandaigua
Hello Gary,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you felt welcomed and had the opportunity to explore our showroom at your own pace. It's wonderful to know that our team was friendly and contributed to your positive experience. We strive to provide a comfortable and enjoyable shopping environment for all our customers, and your feedback reassures us that we're on the right track.
If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. We look forward to seeing you again soon!
Best,
The Raymour & Flanigan Team
Chris was an amazing help
Chris was an amazing help! Patient and kind and knowledgeable! Great salesperson!!! Bonnie Curbeau
May 31, 2025
Reply from Raymour & Flanigan - Canandaigua
Hello Bonnie,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Chris provided you with such a positive experience. It's great to know that his patience, kindness, and knowledge made your visit enjoyable. We strive to offer the best service to our customers, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Our salesman Bruce was excellent
Our salesman Bruce was excellent. He explained in what section the leather couches would be and said if you have any questions to ask. He left us alone and didn’t hover over us!! Would recommend the Canandaugia store and Bruce!
April 29, 2025
Reply from Raymour & Flanigan - Canandaigua
Dear Mary Sotir,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Bruce provided you with excellent service during your visit to our Canandaigua store. It's wonderful to know that you appreciated his approach and felt comfortable while exploring our selection of leather couches. Your recommendation means a lot to us, and we are grateful for your kind words. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Bruce was a great salesman
Bruce was a great salesman! It was a fun experience. I had made purchase and I went back in the next day to change order to different item and Bruce changed everything with no problem! We also share the same birthday!
April 15, 2025
Reply from Raymour & Flanigan - Canandaigua
Hello Michele,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Bruce was able to assist you so effectively and that your visit to our store was enjoyable. It's always great to hear about such positive interactions, and we're delighted that Bruce could make the process smooth and hassle-free for you. How fun that you both share the same birthday! We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Consultant Christina Kansco was…
Consultant Christina Kansco was wonderful to work with!
March 24, 2025
Reply from Raymour & Flanigan - Canandaigua
Hello Terri,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Christina provided you with wonderful service. Our team takes great pride in ensuring our customers have a positive experience, and it's always rewarding to hear when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Easy way to buy furniture!!
January 24, 2025
Reply from Raymour & Flanigan - Canandaigua
Hi JC, we're so happy to hear that your furniture shopping experience was easy! We strive to make the process as smooth as possible. Thank you for choosing Raymour and Flanigan, and we look forward to helping you again soon.
Thank you, Raymour and Flanigan.
Have been Raymour & Flanagan a long…
Have been Raymour & Flanagan a long time! they never disappoint ! I have two homes that has many items in them both.
January 19, 2025
Reply from Raymour & Flanigan - Canandaigua
Hello Patricia,
Thank you so much for your wonderful review! We're thrilled to hear that you've been a loyal customer for so long and that our furniture has found a place in both of your homes. It's always our goal to provide quality products and service that never disappoints. We truly appreciate your support and look forward to continuing to serve you in the future.
Warm regards,
The Raymour & Flanigan Team
Chris was a GREAT sales woman
The sales woman, Chris, made this a great experience. She gave me the facts without being pushy. She was friendly and efficient.
January 20, 2025
Reply from Raymour & Flanigan - Canandaigua
Dear Bonnie Osborne,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Chris made your visit enjoyable and provided you with the information you needed without any pressure. It's wonderful to know that her friendly and efficient service left such a positive impression. We truly appreciate your feedback and your perfect rating. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
We went to the store in Canandaigua
We went to the store in Canandaigua, NY. Was assisted by a very nice salesman who went out of his way to help u. The negative experience was we tried to use our Affirm credit but the store did not take it. We did wind up ordering on line but feel bad as the salesman did not get any commission after all his help
January 6, 2025
Great Service!
Bill Joseph helped us find our new bedroom set. He was super friendly, knowledgeable and not pushy. He gave us our space but checked in with us often and answered all our questions. Ordering was quick and easy. We appreciate you Bill, thank you!
December 29, 2024
Bill was very helpful and assisted us…
Bill was very helpful and assisted us to find what we were looking for. Thank you, Bill! :)
January 2, 2025
Great experience all around!
Great help from sales (Ken) and great delivery guys. Prompt, helpful, friendly!
December 21, 2024
My purchase was online
My purchase was online, and viewing a product online rather than in-person, can make the selection more difficult. You never really know what you are getting until you see it in-person. The products, ordering, and promptness of delivery exceeded my expectations.
October 28, 2024
Reply from Raymour & Flanigan - Canandaigua
Hi Barb,
Thank you so much for sharing your positive experience with us! We understand that online shopping can sometimes be challenging, so we're thrilled to hear that our products, ordering process, and delivery met and even exceeded your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Great
Bill was ready to help us as soon as we walked in !! He was so very nice to work with !!
August 29, 2024
Reply from Raymour & Flanigan - Canandaigua
Dear Yvonne,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Bill was able to assist you promptly and that you enjoyed working with him. We strive to provide excellent customer service, and your feedback is truly appreciated. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Working with Bill is such a pleasure
Working with Bill is such a pleasure. He is very knowledgeable and gives great suggestions!
August 4, 2024
Reply from Raymour & Flanigan - Canandaigua
Hi Karen,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience working with Bill. It's fantastic to know that his knowledge and suggestions made your visit enjoyable. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
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