Raymour & Flanigan - Canandaigua Reviews 

108
TrustScore 4.5 out of 5

4.6

4402 State Route 5, Suite 110, 14424 Canandaigua, NY, US


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Rated 5 out of 5 stars

We were greeted immediately by the sales person who was quite friendly and took us to the section we needed. Showed us the various items, explained any questions we had, took down information and was... See more

Rated 5 out of 5 stars

Ken Porter and rest of staff They were excellent went above and beyond to help me in a emergency for my elderly father. I will always call him first with future needs.

Rated 4 out of 5 stars

Service was great. However when I called because I hadn't heard anything yet about when the furniture was in at the store so we could pick up, the woman that answered the phone said it was scheduled... See more

Company replied

Rated 4 out of 5 stars

The delivery gentleman were fast, friendly and professional. The only thing I would suggest is to give your drivers plastic booties to wear over their shoes when they are walking on customers carpets.... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 4402 State Route 5, Suite 110, 14424, Canandaigua, NY, United States

  • 5853947410

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

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Replied to 0% of negative reviews

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4.6

All reviews

(108)

4,207 reviews in the last 12 months

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Rated 5 out of 5 stars

Salesperson Hannah

September 30, 2023
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Reply from Raymour & Flanigan - Canandaigua

Hello John Kerr! We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

An excellent associate!…

Bill told us where in the store we would find what we were looking for. He then turned us loose. We found what we wanted and then he came to help us proceed to check out.
Easy!

September 11, 2023
Rated 5 out of 5 stars

BRUCE

OUR SALESMAN WAS GREAT. HE MADE OUR PURCHASE GO VERY SMOOTHLY. WOULD RECOMMEND THEM TO OTHERS.

June 12, 2023
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Reply from Raymour & Flanigan - Canandaigua

Thank you so much, Barbara, for your kind review! It's great to hear that your sales person did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Everyone was so helpful and pleasant.

Everyone was so helpful and pleasant. The gentleman that we talked to had no idea what was going on when I went to pick up our chair. We were told we would have to come back another day. Luckily, our lovely lady that we had worked with before came to our rescue and we were able to pick it up.

June 10, 2023
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Reply from Raymour & Flanigan - Canandaigua

Thank you for your review, Teresa! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Personal and efficient experience

Personal and efficient experience
Couldn’t have been any better
Thanks

June 4, 2023
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Reply from Raymour & Flanigan - Canandaigua

Thank you for your review, Jane! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 1 out of 5 stars

This is the worst location I have been…

This is the worst location I have been too. Leaving this place made me sad and angry. The employees were rude and the building smelt rancid. Let alone the pricing was absurd. Never again.

June 1, 2023
Unprompted review
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Reply from Raymour & Flanigan - Canandaigua

Hi Sarah. We are so sorry for the experience you have had with us. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with the phone number associated to your account. Be sure to include a brief description of this issue. Thank you!

Rated 5 out of 5 stars

Ken was great

Ken was great. Guided us through out purchase with knowledge, courtesy and friendliness. We will definitely recommend him to friends and family.

April 20, 2023
Rated 5 out of 5 stars

Good experience

Bruce was a great salesman. We knew what we wanted and he was great showing us we may be interested in. No high pressure. Very pleasant check out women!

March 9, 2023
Rated 5 out of 5 stars

I walked in and the salesman asked what…

I walked in and the salesman asked what I was looking for and I told him, and we went right over to what I was looking for. I told him I didn’t want to pay anymore than a certain amount and he was fine with that and he didn’t try to upswell me at all! I was in and out of there within a half hour. Great experience!

February 20, 2023
Rated 5 out of 5 stars

Excellent approach by staff

Excellent approach by staff, attention to reason for being at the store. Guidance with quality and addressed /remembered the needs for the pieces.
thank you, very comfortable and impressive store and staff.

January 26, 2023
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Reply from Raymour & Flanigan - Canandaigua

Thank you for taking the time to leave us such a positive review. We're delighted to hear that our staff provided excellent service and helped you find just what you needed.

Rated 4 out of 5 stars

Service was great

Service was great. However when I called because I hadn't heard anything yet about when the furniture was in at the store so we could pick up, the woman that answered the phone said it was scheduled to be picked at the end of next month. I told her that we were supposed to pick it up today and it also said that on the receipt. She just laughed and and said " Oh so you want it sooner than February"? " It will be here on Monday then.". No sorry or there was some miscommunication. Just " It'll be here Monday.". If you made a mistake at least own up to it.
Might shop there again.......

January 5, 2023
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Reply from Raymour & Flanigan - Canandaigua

Hi Bonnie. We're glad that most of your experience was positive. We sorry to hear about the miscommunication you received on the phone. If you need assistance feel free to email us at rfcare@raymourflanigan.com. Thank you. -Jeff V.

Rated 5 out of 5 stars

Ken was very professional and extremely…

Ken was very professional and extremely easy to work with.

December 18, 2022
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Reply from Raymour & Flanigan - Canandaigua

Thank you Aaronfor your 5 star rating! We're happy to hear your sales person was so professional and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The salesperson we worked with was very friendly and also very helpful .

We had a great experience at the Raymour store in Canandaigua, NY. The inventory of dining sets was quite extensive, took us a while to pick out a set but finally agreed on one.

November 28, 2022
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Reply from Raymour & Flanigan - Canandaigua

Thank you Jack Stenberg for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Had a very good experience

Had a very good experience. Sales associate Gina Plante was very helpful answered all our questions and even priced everything out for with different configurations of furniture pieces. Ended up make a sizable purchase.

November 19, 2022
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Reply from Raymour & Flanigan - Canandaigua

Thank you Matthew Santee for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

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