I ordered a love seat to match a previously purchased sofa. It came with a flaw in the seating material. Rather than repair, they ordered a completely new sofa , with same made to order fabric. Arrive... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The salesperson was very professional, knowledgeable and patient. We actually visited the store three times before we made a purchase. Each time we visited , Shakeela was very helpful and patient with... See more
Company replied
May I received a “re-selection” recliner. It came Defective. Had to go thru process to get it assessed/fixed by technician. He used a crowbar to “fix” it. NO. I had to call customer service twic... See more
From the moment we were greeted by salesperson named Frederick Hall who courteously accompanied us as we browsed leather sofas, to his assistance in trying to find the sofa we wanted and finally makin... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
275 Glen Cove Road, 11514, Carle Place, NY, United States
- 5167393494
4.6
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for email with delivery…
Still waiting for email with delivery date.
Placed 2 calls to number you provided and after 2 days, no reply!!!!
February 14, 2025
Reply from Raymour & Flanigan - Carle Place
Hello Joann Zenewitz! Thank you for your feedback. We are sorry to hear about the delay of your delivery and the inconvenience this has caused! We would like to get you in touch with the appropriate leadership team to discuss this situation in more detail. Please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your order. Thank you!
Perfectly Professional
I was looking for a daybed for my granddaughter and knew that I would get excellent service from my go-to rep, Hayley Brumm. As a decorator I have had many dealings with Hayley regarding my clients, as well as for my own personal furnishing needs. She is always pleasant to work with, as well as knowledgeable and professional. Hayley knew exactly where to direct me and was able to answer any questions and concerns.
January 31, 2025
Unprompted review
Reply from Raymour & Flanigan - Carle Place
Dear Eileen,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience while searching for a daybed for your granddaughter. It's fantastic to know that Hayley has consistently provided you with excellent service, whether for your clients or your personal needs.
We are proud to have Hayley as part of our team, and your kind words about her professionalism and knowledge truly mean a lot. We strive to ensure that every customer feels well-guided and supported, and it's rewarding to hear that Hayley has been able to do just that for you.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon.
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Great Salesman !!............Frederick Hall
OUR CUSTOMER REP............Frederick Hall was a very enjoyable person.......very patient and comfortable assisting my wife and myself
It was because of him that we decided to buy from Raymour and Flanagan and NOT continue shopping at one of the many other furniture store choices
January 1, 2025
I’d give it zero stars if possible
I’d give it zero stars if possible. Ordered an ottoman for store pickup, received two emails stating it was available for pickup on 12/14. Went to the store 12/16 and it’s not there and nobody has an idea why it’s not there. Gave some bullshit about a shuttle only coming on Monday Wednesday and Friday. Came out in the pouring rain the week before Christmas and this is an huge inconvenience. Asked them to please have it delivered and waive the fee as I have no time to come back and deal with this. They are completely unwilling to work with me.
December 16, 2024
Reply from Raymour & Flanigan - Carle Place
Hi Kelly,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the inconvenience you faced with your ottoman order. It's disappointing to learn that the communication regarding your pickup was not accurate and that our team was unable to provide a satisfactory solution at the time.
We strive to ensure a smooth and pleasant experience for all our customers, and it's clear we fell short in this instance. Your feedback is invaluable, and I will make sure it is shared with the relevant teams to prevent similar issues in the future.
Please reach out to our customer service team directly so we can look into this matter further and find a way to make it right for you. We appreciate your patience and understanding.
Thank you for giving us the opportunity to address this.
Best regards,
Raymour & Flanigan Customer Service Team
Reply from Raymour & Flanigan - Carle Place
Hi Yolande,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that our staff was helpful and friendly during your visit. We look forward to assisting you again in the future.
Best regards,
The Raymour & Flanigan Team
Frederick Hall. Carle Place
When I come to your Carle Place, NY store, I always seek out Frederick Hall. He’s the main reason I continue to shop at R&F. He knows exactly what I’m looking for and makes the sale as easy as could be.
November 13, 2024
Reply from Raymour & Flanigan - Carle Place
Dear Laura,
Thank you so much for your wonderful review! We're thrilled to hear that Frederick has consistently provided you with exceptional service at our Carle Place, NY store. It's always our goal to make your shopping experience as smooth and enjoyable as possible. We appreciate your loyalty and look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Excellent Customer service provided by
Excellent Customer service provided by
Md Mannan he explained the difference between the many brands of sofas at Raymond and Flanigan he was very helpful and knowledgeable he helped us make a decision on the best product for us.
November 6, 2024
Reply from Raymour & Flanigan - Carle Place
Dear Teresa,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Md Mannan provided you with excellent customer service and was able to help you navigate through the different sofa brands. It's wonderful to know that his knowledge and assistance made a difference in your decision-making process. We hope you enjoy your new sofa and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our salesperson was terrific.
Our salesperson was terrific. Very helpful and caring and showing us various combinations of chairs and table. Her Name is Rochelle Mittler.
November 6, 2024
Reply from Raymour & Flanigan - Carle Place
Dear Marion,
Thank you so much for your wonderful review! We're thrilled to hear that Rochelle provided you with such a positive experience. It's great to know she was helpful and caring while assisting you with various combinations of chairs and tables. We will be sure to pass along your kind words to her. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Anthony was great!
November 2, 2024
Reply from Raymour & Flanigan - Carle Place
Hi Jill,
Thank you so much for your wonderful review! We're thrilled to hear that Anthony provided you with excellent service. We'll be sure to pass along your kind words to him. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
great customer service
October 30, 2024
Reply from Raymour & Flanigan - Carle Place
Thank you so much, Maria, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Carle Place
Dear Janice,
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our customer service. Rochelle will be delighted to know that her efforts made a positive impact on your visit. We appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Salesman was personable & listened to…
Salesman was personable & listened to my needs with concern.
October 7, 2024
Reply from Raymour & Flanigan - Carle Place
Thank you so much for your review, Louise! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The salesman who assisted me
The salesman who assisted me, Mr. Frederick Hall, was a true gentleman. More sales people need to be like him.
September 25, 2024
Salesman was very helpful and easy to…
Salesman was very helpful and easy to deal with
August 25, 2024
Reply from Raymour & Flanigan - Carle Place
Thank you so much for your review, Angela! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
I buy all my furniture at Raymour &…
I buy all my furniture at Raymour & Flanigan. I have always been pleased. This time I knew what I wanted and read the comments of previous buyers. Made life easy for me. Now - just have to wait for my sleeper to come.
September 9, 2024
Reply from Raymour & Flanigan - Carle Place
Dear JBS,
Thank you so much for your continued loyalty and for sharing your positive experience with us! We're thrilled to hear that our customer reviews helped make your decision easier this time around. It's wonderful to know that you have always been pleased with your purchases from Raymour & Flanigan. We hope your new sleeper meets all your expectations and brings you great comfort. If you have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Coleen was amazing she took her time…
Coleen was amazing she took her time giving us all opinions for our purchase we couldn’t be happier highly recommend this store and her .
September 2, 2024
Reply from Raymour & Flanigan - Carle Place
Dear Amy,
Thank you so much for your glowing review! We're thrilled to hear that Coleen provided you with exceptional service and helped you find the perfect purchase. Your recommendation means a lot to us, and we’re delighted to know you had such a positive experience at our store. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Carle Place
Dear A Khan,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our customer service team. Providing professional and excellent service is something we strive for every day, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Teresa Littmann made my experience…
Teresa Littmann made my experience great.
She helped me from my original call to store and continued until sale was complete.
She is knowledgeable and a real peoples person.
Shakeb Said also saw that I was completely taken care of too. Very kind and helping
August 31, 2024
Reply from Raymour & Flanigan - Carle Place
Dear Sheryl,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Teresa Littmann and Shakeb Said provided you with exceptional service from start to finish. It's great to know that Teresa's knowledge and personable approach, along with Shakeb's kindness and assistance, made your visit memorable.
We truly appreciate your kind words and your 5-star rating. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Nice Experience…
Our sales person Fred was very polite and patiently answered all of our questions about the sofa we were interested in.
August 18, 2024
Reply from Raymour & Flanigan - Carle Place
Dear Dom Boston,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Fred provided you with excellent service and was able to answer all of your questions about the sofa. We strive to ensure our customers feel valued and well-informed, and it's wonderful to know that Fred exemplified this during your visit. We hope you enjoy your new sofa and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Recent Purchase
JoEllen, our salesperson was very helpful and patient. It took us awhile to decide on the fabric but in the end we were pleased that we took our time in making a decision. We are looking forward to getting delivery of our new furniture. This is the first time we are purchasing furniture from Raymour and Flanagan.
August 24, 2024
Reply from Raymour & Flanigan - Carle Place
Dear Susan,
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that JoEllen was able to assist you with patience and helpfulness as you made your decision. It's great to know that you felt comfortable taking your time to choose the perfect fabric. We're excited for you to receive your new furniture and hope it brings you joy and comfort for years to come. Welcome to the Raymour & Flanigan family!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.