If I could give zero stars, I would. This was the single worst customer service experience I have ever endured. Trying to get a straight answer out of this company is impossible. Every person I was tr... See more
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Found a sofa online that we liked so we went into the showroom to sit on it lol…the product meets my high expectations! Was as beautiful in person, comfortable and on sale! Our salesperson Susan was v... See more
Company replied
Hans was one of the most personable, non-pushy sales people I have met in a long time. No wonder he is part of the Presidents club. Walked in with an idea of the type of mattress that we wanted, he... See more
1. Jamone is awesome! He knows the products, and understands what I need better than I do. 2. Delivery in a day. Totally unexpected. In these “unprecedented” times of supply chain delays and gener... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2100 Route 38, 8002, Cherry Hill, NJ, United States
- 8563211817
4.3
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We went looking for a living room set…
We went looking for a living room set with a non- negotiables. Our salesman did an awesome job showing us options and offering ideas to make it happen for us. It was a great experience and we were happy that we got what we wanted at a great price.
September 20, 2025
Friendly staff and great prices
Annette has been my Sales Person on several occasions. She is professional and knows exactly what im looking for. I will not shop anywhere else. Good quality furniture and reasonable prices.
September 22, 2025
Unprompted review
The entire experience was great.
The entire experience was great. Taha Abdeljaber was our representative and he explained everything well and was not pushy.
September 3, 2025
My salesperson listened to me
My salesperson listened to me, took me right where I needed to be. Showed me all my choices, and wrapped it up.
She was fantastic!
September 2, 2025
Great place to shop
Great place to shop, Adele was very helpful in getting everything taken care of for purchasing and delivery.
August 31, 2025
New furniture
Furniture was delivered in a timely manner, customer service was great. Upon unexpected assembly of the tables however, I was extremely disappointed with everything about this item. Recliners are awesome.
July 25, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello Jeanine,
Thank you for taking the time to share your feedback with us. We're pleased to hear that you were satisfied with the timely delivery and our customer service. However, we're sorry to learn that the tables did not meet your expectations. Your comments are important to us, and we will certainly look into this matter further to ensure we maintain the quality standards we strive for. On a positive note, we're glad that you are enjoying the recliners. If there's anything more we can do to assist you, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
Jackie is special sales associate
Jackie is just a really special sales
associate, always has a smile on and ready to guide us in the right direction.
August 17, 2025
Reply from Raymour & Flanigan - Cherry Hill
Dear Brittain and Linda,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Jackie at Raymour & Flanigan. It's fantastic to know that her friendly demeanor and helpful guidance made your visit enjoyable. We are proud to have team members like Jackie who are dedicated to providing exceptional service to our valued customers.
Your kind words and perfect rating mean a lot to us, and we look forward to welcoming you back to our store in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Great experience and great sales person
August 11, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello Lisa,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a great experience and that our sales team was able to assist you effectively. Your satisfaction is our top priority, and it's always rewarding to know when we've met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Joseph went the extra step to make sure…
Joseph went the extra step to make sure I had a couch that worked for me and met my needs. Thank you!!!
June 28, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello Aleece,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Joseph was able to assist you in finding the perfect sofa that meets your needs. Our team is dedicated to providing exceptional service, and it's always rewarding to know when we've succeeded. If there's anything else we can do for you in the future, please don't hesitate to reach out. Enjoy your new sofa!
Best,
The Raymour & Flanigan Team
Customer service
Joe was the best salesman
He gave us space and time to think but very helpful and knowledgeable and patient
June 15, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello DS,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Joe provided you with the perfect balance of space and assistance during your visit. It's wonderful to know that his knowledge and patience made your shopping experience a positive one. We truly appreciate your 5-star rating and your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Customer service and knowledge of…
Customer service and knowledge of products was a 10 Friendly atmosphere and no intimidation to buyFelt comfortable will be back
June 14, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our customer service and product knowledge met your expectations and that you felt comfortable in our store. Creating a friendly and welcoming atmosphere is something we strive for, and it's wonderful to know that you felt no pressure during your visit.
We look forward to welcoming you back to Raymour & Flanigan soon. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cherry Hill
Hello MS,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience with Robert O. His professionalism, politeness, and consistency are qualities we strive for in all our interactions with customers. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Gazi was great
Gazi was great. Explained everything. Showed us the bed we were looking for.
May 18, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello Mark,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Gazi was able to assist you effectively and help you find the perfect bed. Our team strives to provide excellent service, and it's wonderful to know that Gazi met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Ordering online was easy and…
Ordering online was easy and hassle-free. There is a huge selection to choose from. I have been kept in the loop on delivery times - and I am excited to receive my new purchase very soon!
May 13, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello Christine M.,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you found our online ordering process easy and hassle-free. It's great to know that our wide selection met your expectations and that our communication about delivery times has kept you informed. We're just as excited for you to receive your new purchase and hope it brings comfort and style to your home. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cherry Hill
Hello Oscar,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our customer service. Providing exceptional service is something we strive for, and it's wonderful to know that we met your expectations.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Hidden fees and outright delivery lies
My sales guy said 1500 for everything, out the door it was over 1800. The delivery time was 8:30am I called at 11:00 only ti be told they inverted the delivery route. The driver said it was the very first time it has ever happened and doesn't know how it could've even happened. It was a REHEARSED EXCUSE you could easily tell he's recited many many times before. No one called me tell me about this ULTRA "RARE" occurrence to inform me that I had gone from FIRST DELIVERY to LAST DELIVERY?? The only reason I gave 2 stars was for the ease of purchase and stock availability. When you LIE to your customers with a pre-made script/excuse you aren't getting my business anymore. Just get my bed here when you say you will !!! 👎👎
April 27, 2025
Unprompted review
Reply from Raymour & Flanigan - Cherry Hill
Hello Aaron,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your delivery and the discrepancy in pricing. We understand how important it is for our customers to receive accurate information and timely service.
We are committed to improving our communication and ensuring that situations like this are addressed promptly. Your feedback is invaluable in helping us make necessary improvements. We would like to look into this matter further to understand what went wrong and how we can prevent it from happening in the future.
Please feel free to reach out to our customer care team so we can assist you directly and ensure your concerns are fully addressed. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Thank you for choosing Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
Felt like a valued customer. Professional
Professional, knowledgeable, friendly, accommodating and made direct eye contact which is important.
April 7, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello Anna Marie,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at Raymour & Flanigan. Our team strives to provide professional and friendly service, and it's great to know that you felt accommodated and valued during your visit. Making direct eye contact is indeed important to us, as it helps us connect with our customers on a more personal level.
We truly appreciate your 5-star rating and your kind words. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cherry Hill
Hello Patricia,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you loved the furniture you picked and found our prices to be good. It's always our goal to provide quality products at great value, and your satisfaction is our top priority.
If you have any questions or need further assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
I purchased a kitchen table and chairs…
I purchased a kitchen table and chairs Raymour and Flanigan had the best selection. And the best price. The sales rep. Adele Gallagher was very helpful and knowledgeable.
March 24, 2025
Reply from Raymour & Flanigan - Cherry Hill
Hello William,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you found the perfect kitchen table and chairs at Raymour & Flanigan. It's great to know that our selection and pricing met your expectations.
We're especially pleased to hear that Adele provided you with helpful and knowledgeable service. We'll be sure to pass along your kind words to her.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
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