Raymour & Flanigan - Christiana Reviews 

262
TrustScore 4.5 out of 5

4.7

2750 Fashion Center Blvd, 19702 Newark, DE, US


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Rated 5 out of 5 stars

Amanda Vitali was an excellent consultant. My intention was only to window shop but after sitting and discussing my needs with her I ended committing to a sale. She was very informative and easy to... See more

Rated 5 out of 5 stars

Scott was helpful without being overbearing. He had a clear understanding of our needs and quickly found pieces that we were interested in. He was knowledgeable about the pieces shown to us and explai... See more

Company replied

Rated 5 out of 5 stars

This was a totally awesome experience. Cydney was professional, knowledgeable, helpful, and very patient. Her people skills both on the phone and in person are extraordinary which I find rare in the... See more

Rated 1 out of 5 stars

Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who g... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 2750 Fashion Center Blvd, 19702, Newark, DE, United States

  • 3023180530

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

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4.7

All reviews

(262)

4,005 reviews in the last 12 months

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Rated 3 out of 5 stars

I thought I was getting the sale price

I thought I was getting the sale price. But your salesman knew I wanted the sales price but he wanted more money in his pocket. I could have gotten the sale price plus 18 months financing free. So the bait and switch part I did not like and then I asked to speak with a manager and basically he said though luck. I love my bedroom set but will not be using that salesman again. GIVE YOUR CUSTOMERS ALL THE OPTIONS NOT JUST THE ONES THAT PUTS MORE MONEY IN YOUR SALESMAN POCKETS, LET US DECIDE. I WANTED THE SALES PRICES AND HE KNEW THAT!

April 3, 2023
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Reply from Raymour & Flanigan - Christiana

Hello Stephanie. Sorry to hear you had this experience in our showroom. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -Jeff V.

Rated 5 out of 5 stars

Pleasant staff

Pleasant staff, no pressure from them, didn’t get the usual sales pitch to make us buy and they gave us the time we needed to make our decision

March 18, 2023
Rated 5 out of 5 stars

The service was excellent

The service was excellent! I mean, service met you right from the front door. Salesperson was patient and very helpful, and was not too pushy at all. He took his time to display all functionality of the items, and made you fell welcome right from the gate.

March 11, 2023
Rated 5 out of 5 stars

This was a totally awesome experience

This was a totally awesome experience. Cydney was professional, knowledgeable, helpful, and very patient. Her people skills both on the phone and in person are extraordinary which I find rare in the business world these days! Cydney and Marcus made buying a mattress a pleasant experience! They are both an asset to Raymour and Flanagan!

February 9, 2023
Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Christiana

Hi VS,Thank you for your excellent review! We're happy to hear your sales person was knowledgeable and friendly! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great customer service!

Great customer service!
Great delivery service workers!
Thank you!

January 19, 2023
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Reply from Raymour & Flanigan - Christiana

Thank you for taking the time to leave us a review! We are happy to hear that you had a positive experience with our customer service and delivery workers. We take great pride in providing exceptional service, and we are glad we could meet your expectations. Thank you again for your feedback, and we look forward to serving you in the future. -Jeff V.

Rated 5 out of 5 stars

Juan Perez was very helpful and…

Juan Perez was very helpful and answered all of our questions. We also liked the variety of options the store had.

January 12, 2023
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Reply from Raymour & Flanigan - Christiana

Thank you for taking the time to leave this positive review! I'm glad to hear that your salesman provided you with exceptional customer service and that you were able to find a variety of options in our store. Please let us know if there's anything else we can do to assist you in the future! -Jeff V.

Rated 5 out of 5 stars

Sean

Salesman
Access to wheelchair
Inventory

January 9, 2023
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Reply from Raymour & Flanigan - Christiana

Hi James! Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture or mattress. -Jeff V.

Rated 5 out of 5 stars

Very good customer service I completed…

Very good customer service I completed my order on line,but I was then contacted by a representative of Raymour and Flanagan for more info about my second purchase,it seemed I had created a alert on my card. I was asked to provide information and everything was cleared

January 2, 2023
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Reply from Raymour & Flanigan - Christiana

HI Jacquelyn! Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture! -Jeff V.

Rated 5 out of 5 stars

A very positive experience

Scott was helpful without being overbearing. He had a clear understanding of our needs and quickly found pieces that we were interested in. He was knowledgeable about the pieces shown to us and explained the pricing, to include sale and special offers available to us. Within a few minutes we had selected our new sofa and were out the door with a smile. We were very satisfied with our shopping experience at Raymour and Flanigan.

January 2, 2023
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Reply from Raymour & Flanigan - Christiana

Thank you for your review SUSAN VAVALA We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Daniel provided excellent service and…

Daniel provided excellent service and assisted with the purchase of exactly what I needed.

January 2, 2023
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Reply from Raymour & Flanigan - Christiana

Thank you Denise Waters for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

The delivery guys were great

The delivery guys were great! They were friendly, professional and cleaned up all the delivery materials.

December 12, 2022
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Reply from Raymour & Flanigan - Christiana

Thank you Susan. We're glad you had a great delivery. We hope you are enjoying your new furniture!! -Jeff V.

Rated 5 out of 5 stars

Very pleasant experience

Both salespersons that worked with me, one at the main store and one at the outlet, were professional, knowledgeable, and amicable. They made the whole process easy and enjoyable.

November 25, 2022
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Reply from Raymour & Flanigan - Christiana

Thank you Ritafor your 5 star rating! We're happy to hear our sales team was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great customer Service

Scott was very helpful in making sure I found the right item. I am very happy with my purchase and the price match guarantee.

November 19, 2022
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Reply from Raymour & Flanigan - Christiana

Thank you Wendy Houghton for your kind words. It's great to hear your sales person was so helpful with your furniture selection and we were able to match price too!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

The sales person was extremely patient…

The sales person was extremely patient and helpful. And it was my second interaction with him. He will always be my sales person i got to untill he retires.

November 20, 2022
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Reply from Raymour & Flanigan - Christiana

Thank you for taking the time to leave a review, Derron! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Lisa was very knowledgeable and…

Lisa was very knowledgeable and personable to work with. She made our furniture shopping a great experience.

November 18, 2022
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Reply from Raymour & Flanigan - Christiana

Thank you Bryan Chew for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

I had visit several times in my search…

I had visit several times in my search for a kitchen table. All my visits were professional from start to finish.

November 19, 2022
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Reply from Raymour & Flanigan - Christiana

Thank you for your excellent review Mary Corcoran. We're glad to hear you had a great experience from start to finish! Enjoy your new furniture. -Jeff V.

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