Raymour & Flanigan - Christiana Reviews 

262
TrustScore 4.5 out of 5

4.7

2750 Fashion Center Blvd, 19702 Newark, DE, US


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See what reviewers are saying

Rated 5 out of 5 stars

Amanda Vitali was an excellent consultant. My intention was only to window shop but after sitting and discussing my needs with her I ended committing to a sale. She was very informative and easy to... See more

Rated 5 out of 5 stars

Scott was helpful without being overbearing. He had a clear understanding of our needs and quickly found pieces that we were interested in. He was knowledgeable about the pieces shown to us and explai... See more

Company replied

Rated 5 out of 5 stars

This was a totally awesome experience. Cydney was professional, knowledgeable, helpful, and very patient. Her people skills both on the phone and in person are extraordinary which I find rare in the... See more

Rated 1 out of 5 stars

Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who g... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 2750 Fashion Center Blvd, 19702, Newark, DE, United States

  • 3023180530

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

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4.7

All reviews

(262)

4,005 reviews in the last 12 months

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Rated 5 out of 5 stars

The salesperson and his manager…

The salesperson and his manager provided excellent service. They provided an alternative to an option of the bed frame and saved me a few dollars

August 21, 2023
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Reply from Raymour & Flanigan - Christiana

Thank you for your review, Shirley. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The company is hiring great employees

The company is hiring great employees, ours (Sean) was wonderful!

August 16, 2023
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Reply from Raymour & Flanigan - Christiana

Hello Donna! Thank you for your kind words, we are pleased to know that our sales associate did a great job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Find Rodney W.-he’s awesome

I hate furniture shopping but Rodney W. made it great. He was so helpful and patient. We bought a rug, sofa, coffee and end tables. They have a huge selection here with reasonable prices. Will definitely go back again- and get Rodney to help!

August 12, 2023
Unprompted review
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Reply from Raymour & Flanigan - Christiana

Hello Debbie Lamey! Thank you for your kind words, we are pleased to know that our sales associate made the experience so enjoyable! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Thomas Shaw was my guide to buying…

Thomas Shaw was my guide to buying everything I needed. I have to start from scratch and he showed me the best market value and styles that I could handle. I now have new home furnished with the main items, now the next time I come to Raymour and Flanigan, he will help me with the other items. I will be definitely be coming back to the store. Thanks again to Thomas Shaw, I will be back again.

August 14, 2023
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Reply from Raymour & Flanigan - Christiana

Hello Michael, We are glad to hear that you had a great experience with the assistance of our sales associate. Enjoy your new furniture!

Rated 5 out of 5 stars

Great experience

Lisa was phenomenal. Product is already great and plenty of it.

August 13, 2023
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Reply from Raymour & Flanigan - Christiana

Hello Diana, We are glad to hear that you had a great experience with the assistance of our sales associate. Enjoy your new furniture!

Rated 5 out of 5 stars

We first went to the R&F outlet

We first went to the R&F outlet, where Marcy was very helpful. When we didn’t find anything we really liked, she referred us to the showroom, where Rodney helped us. Both Marcy and Rodney were helpful, personable and informative.

August 10, 2023
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Reply from Raymour & Flanigan - Christiana

Hello Rich, We are glad to know that you had a great shopping experience with the assistance of our sales associate. We hope you’re enjoying your new furniture! Thank you!

Rated 4 out of 5 stars

Management…

My experience was great with Fancy Chris, I give him 5 stars. He was patient, informative, not too pushy with trying to make a sale, very friendly. Will definitely recommend him.

My issue arrive when I got a phone call the following day. Can not remember the lady name. But she called me stating that I was undercharged, but could not tell me how or what item I was undercharged for. She said their drawer was short and because I had a lot of tickets she unable to see what item or ticket it came from. I asked did she speak with Fancy or Carolyn, the two that I did my payment with and she said no, she just wanted to call me first to let me know what was going on,

For her to be the manager of Carolyn, that is completely out of line. She is accusing me of not paying because their drawer is short and didn’t check with her staff before calling me.

My question is why did she think it was my order? It was a lot of people buying furniture that day and she just assumed it was my order. She had no evidence to back up how I was undercharged.

July 29, 2023
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Reply from Raymour & Flanigan - Christiana

Thank you so much for your review! We're so happy to hear you had a great experience and that your sales person, Chris, did an exceptional job in assisting you!! We are sorry to hear about your poor experience with other associates. Please feel free to email your order information, phone number on the account, and a brief description of this issue to RFCare@RaymourFlanigan.com so we can look further into this for you. We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Exemplary employees and superior quality furniture appropriately priced.

Juan Perez was exceptional. He listened to my needs and made sure my furniture seylections met and exceeded those needs. And the furniture offering at Raymour & Flanigan is superior quality and affordable. This is the only furniture store I've shipped for the past 20 years. I also make sure my adult children shop there too.

July 9, 2023
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Reply from Raymour & Flanigan - Christiana

Thank you Lynn for your review. We're happy to hear you found our service and selection to be outstanding!! We hope to see you again.

Rated 5 out of 5 stars

This was a return experience after…

This was a return experience after purchasing a bedroom set last year. The same sales person helped us find coffee and end tables for our living room. Excellent visit. I highly recommend Lisa at the Christiana Mall in Newark, DE.

June 25, 2023
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Reply from Raymour & Flanigan - Christiana

Thank you so much for your kind review! It's great to hear that your sales person, Lisa, did an exceptional job!! We hope you enjoy your new furniture and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

No hassle exchange

We had purchased a new mattress in March and it just wasn't comfortable for us. Since they have a 120 day return/exchange policy we returned to the store to find another mattress. The sales person (can't remember his name) was helpful and knowledgeable, and had no issues with our exchange. Our experience with R & F has always been positive!

June 19, 2023
Rated 5 out of 5 stars

Beautiful Credenza at a Fabulous Price!

I found a beautiful credenza that was just the right style and size to place under a painting in my living room. Lisa was so helpful in providing me with guidance and information about the credenza. I also got this item for a fabulous price! Thank you Raymour & Flanigan. Now I know why my sister gets all of her furniture here.

May 20, 2023
Rated 1 out of 5 stars

I am so disappointed

I am so disappointed, I purchased a mattress and adjustable bed and it did not fit in my four poster bed. I was supposed to be contacted to make it right and it has been 9 days. I will call tomorrow. 😩

March 26, 2023
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Reply from Raymour & Flanigan - Christiana

Hi Donna.
We're so sorry you aren't satisfied with the your purchase. We'd be happy to see how we can help. Please email us at rfcare@raymourflanigan.com with your order details and a manager will reach out to asap. Thank you. -Jeff V.

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