Scott was helpful without being overbearing. He had a clear understanding of our needs and quickly found pieces that we were interested in. He was knowledgeable about the pieces shown to us and explai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Scott was helpful without being overbearing. He had a clear understanding of our needs and quickly found pieces that we were interested in. He was knowledgeable about the pieces shown to us and explai... See more
Company replied
This was a totally awesome experience. Cydney was professional, knowledgeable, helpful, and very patient. Her people skills both on the phone and in person are extraordinary which I find rare in the... See more
Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who g... See more
Greetings soon as we enter the store. Offering to assist us asking what bought us to their store. How they could help us. Directed us to location of Living room furniture. Offering to help in ans... See more
Company replied
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
2750 Fashion Center Blvd, 19702, Newark, DE, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots to choose from, great sales, and the employee Amanda was very helpful.
Sean was very helpful and a no pressure salesman.
Staff were very friendly and helpful, Gina was very patient and helpful. Will definitely go back to buy more furniture from R&F
It was easy to place an order. It arrived within 3 days at the store. The pick up was easy. We ordered a Bluetooth table. The problem we had was the product did not work. We called and they ordered us a replacement. I hope this one works!
Pleasant experience. No pressure in making a purchase. Juan Perez was patient and knowledgeable.
Our salesman Joe was a pleasure to work with. He was kind and knowledgeable and made our experience buying furniture enjoyable! Our first time shopping here.
Elison greeted us with a smile when we walked in and gave us space to make our own decisions. He helped us place order and was patient when resolving a frustrating technical issue that happened in processing. After delivery he called and texted to make sure we were happy and satisfied. 10/10 would recommend and will shop with him again!! Thank you Elison!!
Great salesman James was absolutely- professional, humorous and knowledgeable- my wife and I spent more money than anticipated but it was James going above and beyond with his customer service!!
Wayne W
sean Mojab, sales representative, was extremely helpful. Answered all my questions.
Our Salesperson, Dan, was very personable- he listened to what we needed and wanted; showed us what he thought was the best “fit” for us (it was); and led us through the entire process with as few issues as possible. We’re happy campers!
Jim was our salesman and he was great! Super knowledgeable on the products and how everything worked. Even from a picture of our living room drew us out a sketch of best placement options for the sectional. Will definitely be back for more stuff
I have requested service twice over the online portal and not received any notification or follow up regarding this. In addition, I called the Newark, DE store for help with the repair request and they did not respond and it went to the answering machine. Service is very poor
The salesman, Fancy , was very nice. He was also patient with me and my wife. He answered all our questions. Very friendly.
Our salesperson, Elison Polanco, was excellent! He was very knowledgeable and personable. Went out of his way to make sure I got what I came in for.
Team was professional, knowledgeable and helpful. I had some issues with a gift card and the online system and the local store was incredibly helpful in getting it resolved.
This is the second time that Lisa Neuhof. She goes above and beyond for her clients. We bought a couch and recliner with speakers for the tv. She found someone at the store that helped us get it set up
I had an amazing experience at Raymour & Flanigan thanks to Joyce Proctor! She worked with me patiently and truly took the time to understand exactly what I needed. Joyce helped me find the perfect bed, along with the right pillows and mattress protector to complete everything.
What stood out the most was how focused she was on my comfort. She didn’t rush the process at all. She made sure I tested options, asked questions, and felt confident in my decisions. Her professionalism, knowledge, and warm personality made the entire experience smooth and stress-free.
If you’re shopping for bedroom furniture and want someone who genuinely cares about getting you exactly what you need, I highly recommend asking for Joyce Proctor. She goes above and beyond!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.