Raymour & Flanigan - Christiana Reviews 

Tom was very helpful finding what we were interested in. We have been buying from Raymour and Flanigan for many years and have never been disappointed.

Missing feet, and I've had no response from Customer Service in about a month,

Salesman really knows your products. Was willing to turn furniture over to show us the quality craftsmanship of a couch. That's what convinced me that I was going to buy additional pieces.

Tom Shaw is a Raymour & Flanigan treasure. He is very knowledgeable about all of your collections and provides a low stress, fun shopping experience. Tom answered all of our questions and provided honest and thoughtful guidance.

Lou was amazing! Helped me find exactly what I was looking for

The Repr took time to explain things. Offfer options and discounts

Others have mentioned her too, my experience with Amanda Vitali couldn’t have been better. Amanda was very personable and very patient. She offered great suggestions and helped me make the right decisions. Ask for Amanda for great service

My husband and I have always purchased our furniture from Raymour and Flannigan so we went expecting to have a great experience. Unfortunately what started out great ended horribly. We went to purchase furniture for our new home. We were planning to buy for our whole house one room at a time. However this day we did 3 rooms living room, dining room and one bedroom. The plan was to come back and do the other 3 bedrooms family room and kitchen. We put $1500 down and kept making payments 1000-2300 at a time. We had explained to the sales person that our home was being built so we would not be taking the furniture right away but would pay in full long before it wa time for delivery. All of a sudden we received a phone call from the sales rep saying that someone was interested in purchasing one of the nightstands from our bedroom set and since that particular set was being discontinued we either had to come that day to pick it up or someone else was going to buy the furniture. What?! You have our money yet you would sell it to someone else because they can take it out of the store that same day. Needless to say we were not happy with that policy and requested a refund of all of our money for all of the furniture we were purchasing. I spoke to a manager and explained what happened and was basically told that is how they run their business. Even if I purchase something as a lay away item and I am faithfully making large payments I still run the risk of losing my furniture to someone else. There is no guarantee that your furniture will still be here when you make your final payment. This tells me that the sales reps are money hungry vultures and they don’t care about the customers. It’s a cut throat business where it’s every man for themselves. Shame on Raymour and Flanigan for their horrible policies and way that they allow their employees to operate. We will no longer be giving them our business. They just lost one long time customer. Very disappointed in this outcome. If they weren’t so money hungry with greed customers wouldn’t have to lose out.

Lisa was incredible. She was laid back, patient, and knowledgeable. We went there focused on buying a couch and she showed us another one and we are so happy she suggested it. Delivered on time in less than a week… buying and accepting delivery was as easy as possible. 10/10

Friendly, knowledgeable, not pushy, fast and easy.

Great as always found what I needed in less than 1 hour
Salesman and manager very helpful
Will get my delivery Tuesday purchased Saturday

Greetings soon as we enter the store.
Offering to assist us asking what bought us to their store. How they could help us. Directed us to location of Living room furniture. Offering to help in answering any questions we had. Far as manufactures, color selections, size we looking for. We loved the selection the store has to offer.
Our salesman was Tom very polite, friendly. Appreciated his professional,
Very satisfying being acknowledged treated as valued customer.
Thank you
Shirl & Dan Reedy

What made our experience great was our Furnishing Consultant, Michael Singleton, at the store at 2750 Fashion Center Blvd., in Newark DE. His warm welcome, and laid-back manner, made us feel at ease and not pressured to purchase. Because of that, we DID purchase a sofa and chair that was within our budget. Had we felt pressured, we would not have bought anything, as that turns us off. Michael had a good knowledge of what styles, fabrics, etc. were available, showed us the layout of the store, brought us a bottle of water, and then left us alone to wander and dream. We vacillated between two or three different styles and ended up getting the most expensive. There was a little problem with credit (I forgot I had frozen/locked all three credit bureaus), so we ended up paying half cash, and half on our own credit card Michael helped to arrange delivery and pick up of our old furniture. All in all, he made our experience great.

Lou was amazing at explaining the different sales going on and left us alone to browse. When we chose what we wanted, she measured and showed us exactly what would fit.

We bought a living room Sofa Set from Raymour & Flanigan Delaware Newark Store. The associate helping us and the store manager kindly offered a gift card incentive of $200 for purchasing furniture insurance. This offer was a motivating factor in our decision to proceed with the insurance purchase. However, to our disappointment, I have not received the gift card as of September 15th, 2023.

We have called the store numerous times to follow up. I even called customer services, but the promise remains unfulfilled, and they are rudely replying to the calls now. Please beware of this scam.

Never ever, ever, ever buy a warranty from these people. Save your money!!!!! My bedside table got water damage from their crappy workmanship product. No biggie. The warranty says it’s covered. They put us off for months making the water damage even worse. When the guys came out to “ fix “ it. They looked at it and said that it was too damaged for them to fix. The “repair guys” took a picture of it then said someone will call us to let us know if there is anything they can do. Just got the call, they said we are S.O.L. Don’t bother spending your money on a warranty!!!!! You will regret it!!!!! I do!!!!