Raymour & Flanigan - Eastview Reviews 

176
TrustScore 4.5 out of 5

4.4

2 Eastview Mall Drive, 14564 Victor, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Justin the manager was a rude little man. I asked for the general manager number he would not provide I am not going to stop giving bad reviews till general manager or corporate contacts me. They are... See more

Rated 5 out of 5 stars

The sales person was fantastic. Everything went well. The only thing I was a little upset about was they took the money out of my checking account and I haven’t even received my mattress yet. I receiv... See more

Rated 5 out of 5 stars

Carla couldn’t have been a better representative for Raymour & Flanagan. She listened to what my mother-in law wanted. Offered up solutions; showed different options and then let us alone to look... See more

Company replied

Rated 5 out of 5 stars

Jenn gave me her full attention and took her time going through multiple options. When we came back to choose between two sofas, she didn't rush us. She made the transaction super simple, and we are e... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 2 Eastview Mall Drive, 14564, Victor, NY, United States

  • 5854252900

4.4

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(176)

4,189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and friendly experience

Our sales associate was very easy to work with Mr. Legrette took his time and showed us many options without pressuring us. We were able to review options and make a purchase without being pressured or pushed into anything.
We would absolutely work with him again and recommend this store to friends.

July 8, 2024
Rated 5 out of 5 stars

6 pc powered sectional

Hi, I came in and had the lovely opportunity to work with Marie Privitera-Parsons on purchasing a couch. She was amazing and very helpful in picking out what was best for my family room. I look forward to being able to work with her again for when I buy another couch or even some furniture sets. Thank you again Marie.

From, Michael Marcucci

May 26, 2024
Unprompted review
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you so much for your review, Michael! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Their service is great!

My husband and I thought Josh was very nice to work with. We were doing a reselect for a mattress and he was very helpful showing our options that he new would be in our price range. We have bought a number of things from there and would go back.

June 1, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Jan! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

I was very impressed with Store…

I was very impressed with Store Manager, Jaclynn Peets. She listened to my concerns and was very empathetic to my situation. She went above and beyond to help me resolve my issue. She is definitely a positive asset to the store and I appreciate all that she did for me.

May 25, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Jean Fiano! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

We loved working with Mohammed Hassan

We loved working with Mohammed Hassan, he is very low key & pushy like alot if sales people. If he wasn't quite sure if something, he'd go ask. Also we love how your store is laid out & there is so much inventory. Last but not least, love that "not everything is order only"

May 19, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you so much, Brenda, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great store and service

Very nice showroom with many mattress to choose from in our price range. Carla was very nice and really helped my daughter with picking out a new mattress. She made the process very quick, easy and less stressful.

May 13, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Cynthia We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

The saleswoman

The saleswoman, Marie, was extremely knowledgeable, but not pushy.
Also, being able to try out the firmness of the vaious mattresses was very helpful in deciding which matress to buy.
Would highly recommended Raymour & Flanigan-Eastview.

May 7, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you so much, Clare, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Eric Legrett

My salesperson, Eric Legrett, made my shopping experience very pleasant. He was helpful in that he listening to what was important to me in a sofa and made recommendations. He was very polite and friendly.

April 29, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Jeanne Mathis Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

I am giving Hannah Hubbard 5 stars

I am giving Hannah Hubbard 5 stars! She is exactly what everyone should be like as a salesperson! Not pushy, let us shop, checked if we needed help, but didn’t bug us. So we liked our time shopping for the first time in the store in years! Keep her promote her give her a bonus!

April 5, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Elaine Olshansky! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

I went in not planning to buy a new bed…

I went in not planning to buy a new bed just look. The sales person was extremely helpful and didn’t try to steer me to a more expensive mattress which impressed me. I knew my budget and was very impressed that she helped me find a mattress and headboard in my budget.

March 2, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you so much for your review, Chris! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great sales person

Great sales person! James slocum was patient, knowledgeable, and very helpful. Delevary was great. ! Very happy.

February 27, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Barbara Gates! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

James was excellent

James was excellent! Very knowledgeable and accommodating, he made my experience a pleasure.

February 20, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Linda Tria! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

Helpful staff

Helpful staff. No high pressure.

February 18, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Margaret! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 1 out of 5 stars

Dissapointed

First i placed the order online. I selected the store closest to me. I arrived at the store on the pickup date and was told they do not do instore pickup. I was then told to drive 2 towns over to pick up my furniture. Upon arriving I was given a box and told I was to assemble it myself. I was beyond disappointed in how this was handled. At the very least someone should have called me and explained the pickup situation upon me placing the order. Glad I also need a couch so I can take my buisness elsewhere.

February 10, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Jmaj. We are very sorry to hear about any miscommunication that might have occurred and the inconvenience this has caused. We would be happy to assist! Please send a brief summary of your experience, as well as the name and phone number associated with your account, to rfcare@raymourflanigan.com. We will follow up shortly. Thank you!

Rated 2 out of 5 stars

Fix your website!

The staff were very helpful, but I went to the Victor store to pick up two nightstands that I had ordered on line the day before. The instructions on line were to pick them up at the Victor store. When I got to the store I was informed that pick ups were only possible in Canandaigua and Henrietta. So I didn't get the nightstands and wasted nearly an hour of my time.

Fix your website!

February 9, 2024
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hello Leo Brideau! Thank you for your feedback. We are very sorry to hear about any miscommunication that might have occurred and the inconvenience this has caused. We would be happy to assist! Please send a brief summary of your experience, as well as the name and phone number associated with your account, to rfcare@raymourflanigan.com. We will follow up shortly. Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look