Justin the manager was a rude little man. I asked for the general manager number he would not provide I am not going to stop giving bad reviews till general manager or corporate contacts me. They are... See more
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The sales person was fantastic. Everything went well. The only thing I was a little upset about was they took the money out of my checking account and I haven’t even received my mattress yet. I receiv... See more
Carla couldn’t have been a better representative for Raymour & Flanagan. She listened to what my mother-in law wanted. Offered up solutions; showed different options and then let us alone to look... See more
Company replied
Jenn gave me her full attention and took her time going through multiple options. When we came back to choose between two sofas, she didn't rush us. She made the transaction super simple, and we are e... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2 Eastview Mall Drive, 14564, Victor, NY, United States
- 5854252900
4.4
Excellent
177 reviews
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This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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The friendliness of all the staff
The friendliness of all the staff, not being hounded as you walk through the store..but around if you have questions. Even had a staff member reach out to me and let me know the furniture I was interested in was on sale. I have shopped with you before this latest purchase and will continue to do so in the future.
May 4, 2025
Reply from Raymour & Flanigan - Eastview
Dear Heather Johnston-Bauer,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you appreciated the friendly atmosphere and the attentive, yet non-intrusive, assistance from our staff. It's great to know that our team was able to inform you about the sale on the furniture you were interested in, enhancing your shopping experience.
We are delighted to have you as a returning customer and are grateful for your loyalty. Your kind words and perfect rating mean a lot to us, and we look forward to serving you again in the future.
Best,
The Raymour & Flanigan Team
Mattress Search
I worked with Eric Legrett, Home Furnishings Lead, who helped me understand and try out different mattress types (memory foam, coil, and hybrids). He also printed out mattress costs for the brands I was interested in. He was knowledgeable, answered my questions, and encouraged me to contact him with any additional questions or concerns. We’ve purchased a mattress from Raymour & Flanagan in the past and pleased with our choice.
April 15, 2025
Reply from Raymour & Flanigan - Eastview
Dear Barbara,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Eric was able to assist you in finding the perfect mattress and that his expertise and support made your visit enjoyable. It's always our goal to provide knowledgeable and helpful service to our customers, and we're delighted to know that you were pleased with your choice.
We truly appreciate your continued trust in Raymour & Flanigan for your home furnishing needs. If you have any more questions or need further assistance, please don't hesitate to reach out to Eric or any member of our team. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Large selection of mattresses to try…
Large selection of mattresses to try out, fair trial for new mattresses. James was knowledgeable did not use pressure tactics.
April 2, 2025
Reply from Raymour & Flanigan - Eastview
Hello Jean Hadle,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you enjoyed our large selection of mattresses and found our trial options to be fair. It's great to know that James was able to assist you with his knowledge without any pressure tactics. We strive to provide a comfortable and informative shopping experience for all our customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
I'll not purchase anything from R&F again
In a nutshell: Poor customer service. Unresponsive store manager. Friendly but untrained service technicians. Very helpful and responsive salesperson who made things happen when no one else would. I will not purchase anything from R&F again.
The details: Ordered a custom American Leather Comfort Sleeper sofa. Upon delivery, it opened and closed fine. On the second try it wouldn't close. I called American Leather. The customer service rep said it happens on occasion and instructed me to work with R&F who would take a video of the problem and send it to American Leather for them to diagnose what was happening and send a replacement part.
In the meantime, my husband figured out a work around to close the hide-a-bed. He would stand at the side of it and pull up on the joint while I lifted from the end.
After a lot of back and forth with R&F of unreturned calls and confusing conversations, a service technician came out. He didn't take a video or consult with American Leather on the problem. Instead, he tried to fix it using a long screwdriver as a crowbar. The result? Not only was the hide-a-bed not fixed, but my husband's workaround no longer worked. So now we had an open hide-a-bed in our living space.
R&F offered to order a replacement sofa (that would take 6 to 8 weeks to arrive) but would not haul away the broken sofa until the replacement one arrived. As a result, we were facing weeks of an open hide-a-bed in our living space over the end-of-the year holidays.
After more back and forth with R&F of unreturned calls and confusing conversations, a different service technician came out to fold up the hide-a-bed. His said as he tried to diagnose the problem," I've never seen anything like this." After several unsuccessful attempts, he gave up. My husband encouraged him to continue to try. The technician then asked, "You're getting a new one, right?" And with that he destroyed what was left of the folding mechanism and was able to get it to fold.
We received the new sofa 5 weeks later. It works great. I'll never purchase anything from R&F again, and I wonder how American Leather can stay in business if retailers like R&F are destroying their products when a fix would do.
December 12, 2024
Unprompted review
Reply from Raymour & Flanigan - Eastview
Dear DH,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the frustrating experience you had with our service and the issues with your American Leather Sleeper sofa. Your experience does not reflect the high standards we strive to maintain at Raymour & Flanigan.
We are truly sorry for the inconvenience caused by the delays and the handling of the situation. It is disappointing to hear about the lack of responsiveness and the challenges you faced with our service technicians. We understand how important it is to have functional furniture, especially during the holiday season, and we regret that we did not meet your expectations.
Please email us your order details at rfcare@raymourflanigan.com so we can look into this further. We appreciate your patience throughout this process and are glad to hear that the replacement sofa is working well.
We value your input and hope to have the opportunity to restore your trust in our company.
Sincerely,
The Raymour & Flanigan Team
Salesperson made the process easy
March 24, 2025
Reply from Raymour & Flanigan - Eastview
Dear Beth,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that your experience with our salesperson made the process easy and enjoyable. At Raymour & Flanigan, we strive to provide exceptional service, and it's wonderful to know we met your expectations.
Your 5-star rating is greatly appreciated, and it motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Eastview
Hello Anthony,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Don was able to assist you in finding a great deal without any pressure. Providing excellent customer service is our top priority, and it's wonderful to know that Don delivered on that promise.
We truly appreciate your 5-star rating and your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Hubert is an excellent and…
Hubert is an excellent and knowledgeable salesperson. His product knowledge led me the exact pieces that I need.
February 2, 2025
Great price for a dining set we bought…
Great price for a dining set we bought and the staff are super friendly and accommodating.
January 24, 2025
Reply from Raymour & Flanigan - Eastview
Hi Paul, thank you for your kind words! We’re thrilled to hear that you’re happy with your dining set and had a great experience with our staff. We always aim to offer the best prices and top-notch service. If you need anything else, don’t hesitate to reach out!
Thank you,
Raymour and Flanigan
CSEA member benefit
I contacted Mark Lesser to use the CSEA member discount, he was very responsive and made an immediate connection to James Slocum at my local store of choice (Eastview). James was extremely knowledgeable, patient, and very helpful. He helped us explore our options and find the perfect mattress. The process was seamless. I am very happy with the product, process, and pricing. Thank you Raymour & Flanigan, CSEA, Mark and James.
January 1, 2025
Great service by Mahamed at the Victor…
Great service by Mahamed at the Victor location
December 29, 2024
A wonderful salesman.
October 27, 2024
Reply from Raymour & Flanigan - Eastview
Hi Lee,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our service. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
James was very patient with us
James was very patient with us. He gave us helpful suggestions. He gave us plenty of time to decide which products would work best for us. Delivery the next day was a bonus.
October 20, 2024
Reply from Raymour & Flanigan - Eastview
Hi Karen,
Thank you so much for your wonderful review! We're thrilled to hear that James provided you with such a positive experience and helpful suggestions. It's great to know that you felt comfortable taking your time to make the best decision for your needs. We're also glad that the next-day delivery was a pleasant bonus for you. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
My experience at Raymour and Flanigan…
My experience at Raymour and Flanigan was excellent. Don my salesman was very helpful to find what exactly I was looking for.
September 30, 2024
Reply from Raymour & Flanigan - Eastview
Thank you so much for your review, Michelle! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
As always... Great Experience!
I always have the best experience at the Raymour & Flanigan store located in Victor, NY. The staff there are amazing and very helpful with listening to your needs and recommending the best fitted furnature!
September 28, 2024
The rep
The rep. Gave space and wasn't treating us like a car salesmen (trying to upsell or push something down our throat)
September 23, 2024
Reply from Raymour & Flanigan - Eastview
Thank you so much, Scott, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Very helpful without being pushy
Very helpful without being pushy. Quality merchandise and quick delivery.
August 30, 2024
Reply from Raymour & Flanigan - Eastview
Dear Tom,
Thank you so much for your wonderful review! We're delighted to hear that you found our team helpful and appreciated the quality of our merchandise. It's great to know that our delivery service met your expectations as well. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Absolutely no pressure!
Absolutely no pressure!! Free to roam and look unless we had a question
August 29, 2024
Reply from Raymour & Flanigan - Eastview
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed a pressure-free shopping experience and felt comfortable exploring our store at your own pace. Our team strives to create a welcoming environment where customers can browse freely and get assistance only when needed. We appreciate your feedback and hope to see you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Marie is very knowledgeable nd and…
Marie is very knowledgeable nd and knowledgeable. A few months back she sold us a bed this time it was a sectional
August 29, 2024
Reply from Raymour & Flanigan - Eastview
Dear William,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Marie was able to assist you once again, this time with your sectional purchase. It's wonderful to know that her knowledge and expertise made a difference for you. We truly appreciate your continued trust in Raymour & Flanigan and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
We recently purchased a new couch (and…
We recently purchased a new couch (and three gorgeous purple pillows!) from Raymour & Flanigan and we couldn't be happier with the experience. Shopping with our four children isn't always easy, but James Slocum was incredibly helpful, knowledgeable, and patient with us as we explored all our options. He really listened to our needs and helped us find the perfect couch for our home. The entire process was seamless, from selection to delivery, and we truly appreciated the excellent customer service we received. We absolutely love our new couch and highly recommend Raymour & Flanigan to anyone looking for high-quality furniture and a fantastic shopping experience - even with kids in tow!
August 2, 2024
Unprompted review
Reply from Raymour & Flanigan - Eastview
Dear Shane,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you and your family are enjoying your new couch and those gorgeous purple pillows. It's great to know that James was able to assist you so effectively and make the shopping process smooth and enjoyable, even with your four children. We strive to provide excellent customer service and high-quality furniture, and your kind words affirm our efforts. We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
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